Allstate Reviews

People usually only leave reviews to complain, so I feel that it’s my duty to leave a great review for Allstate, Service King / Crash Champions on 380, and Enterprise rental car also on 380!

My young adult daughter was rear-ended, and the at fault party’s no-name tiny insurance company strung us along and eventually denied the claim. We needed to get her car fixed and ended up filing a claim through our own Allstate uninsured motorist policy. From the day we called Allstate, the ball started rolling quickly! The same day they assigned the shop of my choice (Service King / Crash Champions) and had Enterprise call me to schedule a rental car. It took about a month to get parts and complete the repair, but Ashley at Service King texted us updates and was the one who answered the phone anytime I called. It was so nice to be able to talk to one person throughout the process. They also dealt directly with Allstate. Enterprise rented us a nice car, and we were able to leave it at Service King when we picked up our car. I can’t say enough good things about how these three companies made a frustrating process as simple and easy as possible. Special shout out to Ashley at Service King / Crash Champions for always keeping us informed of the status! Highly recommend Allstate, Enterprise, and Service King / Crash Champions!

Date of experience: 21 August 2023

I wish I had visited this site before ever buying into All State. All the reviews sound exactly like what I've gone through. How can a company as big as All State get away with treating people so horrible? The things they pull doesn't even seem legal. Instead of making their client feel better, they make you feel worse, robbed and dejected.

Date of experience: 28 May 2024

I've been an Allstate customer for a long time. The price for auto and home insurance and customer service was good...until now. We bought a new car - the same model as our old one. The model is the same, features are the same, drivers (good ones) are the same, milage for a year is the same, we have winter tires, anti-theft lock, keep it in garage, so the only difference is that it is a new car. But the premium went up by $1000!!!!!!!!!!! We spoke with two agents, but they said they can do nothing and it seemed they didn't care if they loose the good standing customer. We started shopping for a different insurance...and CAA, and TD auto insurance gave us a quote of approx. $200 higher than we have now.

Date of experience: 30 June 2024

User interface easy enough. Hard to talk to a person and when I finally get in contact they were rude af. Didn't even let me finish my question before cutting me off to say that I can't actually schedule a time for pickup unless it's just "tomorrow sometime" since they're soooo busy. So they're option to schedule online is really just bs. Guy kept cutting me off, didn't want to answer my questions about when or if they would call me. Almost canceled my request to come get my car "immediately" when I'm not next to my car, so I needed to know how far in advance they would call me. Also didn't want to hear any details about where my car was located, and said the info in the app was sufficient. So much lack of communication. Idk how it's too much to ask for them to just LISTEN when that is literally their whole job!

Date of experience: 25 June 2024

If you buy a car on a weekend you can’t insure it until the following Monday. Allstate is the only insurance company that is outright closed all weekend, no option to speak to anyone unless you’re reporting a claim & they will not answer any other questions. This is ridiculous. This is also why the wait times are atrocious come Monday morning.

Date of experience: 25 May 2024

This company is ripping poor people off!!!
Their deductible vanished from deductible to actual monthly payment.
Never made a claim with them in 6 years but some how my car insurance keeps going up every six months.

Date of experience: 12 June 2024

My policy came up for renewal. I had just made a payment at the end of May, so wasn't expecting my renewal payment to be due in 14 days on 6/14/24. I went to make a payment the week of June 24th, only to find they canceled my policy 2 weeks after my last payment. They stated policy renewals must be made exactly on the renewal date or the policy is canceled and you cannot reinstate it for a YEAR! They never called me, I received no text messages, they just canceled it and I was driving around with no insurance unbeknownst to me. Horrible Horrible service! You are NOT IN GOOD HANDS WITH ALLSTATE!!!

Date of experience: 14 June 2024

Company is too big to care about every day people. Needed a repair man, they canceled last minute. Customer service didn’t have efficient solution. They were indifferent and needed me to wait another few days to try and work out a different plan. This has happened before with them. It’s not worth the money to deal with them. Allstate do better if you are at all capable….

Date of experience: 20 June 2024

WORST INSURANCE COMPANY EVER...ZERO STARS...STAY FAR FAR AWAY...THEY TRIED TOTALING MY CAR AND SELLING IT AT AUCTION WITHOUT MY PERMISSION...THEY DIDN'T EVEN WANT TO GET IT LOOKED AT BY A BODY SHOP...THEY STARTED TEXTING AT 6AM LITERALLY LESS THAN 10 HOURS AFTER THE ACCIDENT TO GET ALL MY STUFF OUT OF MY CAR BECAUSE THEY WERE TAKING IT TO THE AUCTION HOUSE IN ANOTHER STATE.. VERY PUSHY DEMANDING AND RUDE!!! MY CAR IN FACT WAS REPARABLE FOR A PRETTY MINIMAL AMOUNT...SEVERAL CLASS ACTION LAWSUITS ARE AGAINST THEM BECAUSE THEY ARE RIPPING PEOPLE OFF ON THEIR CAR VALUES AND MAKING CAR VALUES WAY LOWER THAN THEY REALLY ARE...BEWARE OF ALLSTATE TAKING YOUR CAR...THEY DONOT HAVE YOUR BEST INTEREST IN MIND THEY ARE ONLY LOOKING OUT FOR THEMSELVES!!!

Date of experience: 11 June 2024

These guys are terrible, we had a huge hailstorm and they have fought me every inch of the way about repairing my home. Now they want to put two different color sidings up because it's a "close" match. Go with any other company but them. They have made a stressful situation way worse and they couldn't care less. Buyer beware!!!!

Date of experience: 11 June 2024

It’s the worst I wouldn’t recommend to anybody

Date of experience: 27 July 2024

My whole neighborhood was turned upside down by the huge storm we suffered on April 20, 2024. Unfortunately the largest tree fell on my 12x16 shed, completely destroyed it AND ALL THE ITEMS INSIDE. Long story short here we are MORE THAN 3 MONTHS LATER AND TODAY,
Lashara Edwards with Allstate, TELLS me that 95% of my belongings/tools/machinery will not be covered because these items are considered to have been destroyed from a 'POWER SURGE'!!! NONE OF THE ITEMS WERE PLUGGED INTO ANYTHING BECAUSE THE BUILDING DID NOT HAVE POWER! this is great coverage working for me... wow.. un real... ALLSTATE NEVER SENT ANYONE OUT, FINALLY AFTER 6 WEEKS OF ALL THE ITEMS BEING EXPOSED TO THE RAIN, HEAT, ETC they tell me they want to send a specialist out to 'inspect' these items. I am not 'in good hands' and neither is anyone else who have Allstate. WOW...How is this legal? Without a shadow of doubt, I AM SURE, Allstate is undeniably the WORST INSURANCE PROVIDER. May God be with us, because Allstate sure as *HAIL* is not.
Bagheera Franklin 'inside claims manager' and Lashara Edwards, 'claims specialist' ARE AN ABSOLUTE DISGRACE. ALLSTATE WILL NEVER RECIEVE ANOTHER PENNY FROM ME. STAY AWAY, SAVE YOURSELF FROM THESE LICENSED THEIVE'S.

Date of experience: 13 July 2024

Increased my rates dramatically and couldn't offer a reason for doing so. When I attempt to review my coverage costs, my homeowner's policy shows "Paid by third party". Surely they're not so ignorant as to believe this money doesn't come from me. It's simply deceitful and is coupled with mediocre service.

Date of experience: 03 April 2024

The worst company on earth. A bunch of liars who take your money and never ever answer your questions calls or pay your claims . To all other reviewers, we need to collect signatures and file a lawsuit against the company. Let’s do this guys.

Date of experience: 11 June 2024

Allstate is horrible. You purchase a TV from Wal-Mart of all places and
you move to a new home and accidentally bump your tv. Reminding that you purchased a $100 dollar 4 year warranty and when you try to return the tv...they tell you that it doesn't cover accident and you only get half of what u paid back. So they basically rob you legally. Then they tell you that they cover accidents to phones though amd laptops. NO DIFFERENT THAN A TV. So now I have to buy a brand new full price AGAIN and lose 50 dollars that they choose to keep. Yeah Allstate is horrible and they should just stick to cars.

Date of experience: 19 June 2024

Customer service people are slow to act, you can't get anyone on the phone for over a month, and they still have not settled my claim and it's going on 2 months. The reps are lazy, will not answer the phones, and try to get out of paying money owed on claims

Date of experience: 18 June 2024

I moved out my rental property January 5, 2024 but 8 days later I had water damage to the rental property and Allstate did the decontruction and it's been 5 months now and because I decided to hire an attorney they're refusing to do Reconstruction. My tenant bathroom vanity has been in her hallway for 5 months. Allstate you have taken my premiums with no problem but refusing to pay even with proof that I lived in my property. Allstate is Garbage and I have reported this terrible practice to the Bureau of Insurance because you can't take my premiums and deny me coverage. Come on.

Date of experience: 14 January 2024

8 years with the company, zero accidents, zero tickets and they keep increasing my rate every year for the last 2 years and by A LOT and when you call them, rude entitled customer reps just brush you off and give you some nonsense excuses.
Moving to another company. ALL STATE does not deserve your money or loyalty!

Date of experience: 18 April 2024

Filed a claim for hail damage on my roof, talked with 7 different people at Allstate before a adjuster came to my house. The adjuster found hail damage to the entire roof and gutters of the house. Got a estimate from Allstate on 6/9/2024 for full replacement of roof and gutters, 6/15/2024 they sent a 2nd estimate for $314.65 under my deductible. Received a call on 6/19/2024 from the review team saying they denied my claim for nail pops/ blisters. No way there was that many blisters from nail pops on my roof it is literally visible from the ground and is everywhere. The people that reviewed my claim were from Florida and have only looked at less than ten pictures taken by the adjuster. Allstate could save every customer money by cutting their staff by 1/2. It’s been a ridiculous experience and I’m now out $26,000.00 to fix the damage on my own. Stay away from Allstate, don’t pay for their Super Bowl ads and billion dollar advertising campaigns.

Date of experience: 19 June 2024

Customer service people are slow to act, you can't get anyone on the phone for over a month, and they still have not settled my claim and it's going on 2 months. The reps are lazy, will not answer the phones, and try to get out of paying money owed on claims

Date of experience: 20 May 2024