5,659 total
Ordered gift vouchers for a friends ‘big’ birthday enough for her to book a days course/workshop with you. She was absolutely delighted. Was a little late so paid for express delivery and it worked like clockwork - Thankyou x
Date of experience: 17 August 2024
Always a pleasure to deal with Sarah Raven and to receive her informative and enticing brochures. There was a bit of a muddle with my last delivery but customer services were super efficient and polite in sorting it out. This is not always the case with other such companies. Thank you
Date of experience: 26 August 2024
Starting with perfect packaging for plants and compost, continuing with deliveries at the right time for planting and sowing, everything I have received from Sarah Raven has been great. I am hugely enjoying the show of dahlias in beautiful shades and form, some producing flower heads of 8 and more inches across, and at the other end of the scale 5" high avens giving me carpets of orange - and my many blue and purple salvias are providing a lovely colour contrast and give protection to my roses from bugs. I'm a very happy SR customer!
Date of experience: 01 September 2024
Reply from Sarah Raven
Thank you for your review. We are delighted to see how happy you are with your recent order from us. Thank you so much for taking the time to leave your feedback. Kind Regards, Sarah Raven Customer Services.
It is easy to order from the Sarah Raven catalogue and online. Most importantly bulbs and plants are always of excellent quality, they are healthy and always have a good root system. The videos are also very helpful and informative.
Date of experience: 03 September 2024
These Jade Glass Vases x 3 arrived well packed BUT I decided to check them as intended for presents.
How fortunate that I looked at them as all three appeared to be covered in a greasy substance which has been difficult to remove despite washing.
Plus there was a most unpleasant smell on all vases together with the cardboard packaging.
I cannot possibly use the box packaging when I give the presents and hope the smell will have disappeared from the vases too.
Very disappointed with the smell and the packaging.
The vases themselves are good.
Date of experience: 01 September 2024
Reply from Sarah Raven
Thank you for your review. We are very sorry to see that there has been an issue with your order. If you have not already done so, please get in touch with our customer service team via phone, email or chat and one of the team will look into this matter for you. Kind Regards, Sarah Raven Customer Services - www.sarahraven.com/contact-us
Not sure how this damage has occurred as previous orders were fine, however the Digitalis purpurea f. albiflora plants were upside down in the packaging and very broken. I hope they can recover. Disappointed.
Date of experience: 08 August 2024
Reply from Sarah Raven
Thank you for your review. We are very sorry to see that there has been an issue with your order. If you have not already done so, please get in touch with our customer service team via phone, email or chat and one of the team will look into this matter for you. Kind Regards, Sarah Raven Customer Services - www.sarahraven.com/contact-us
Ordered some tulip bulbs as based on previous experience, they are of very good quality. Easy enough to order from their web-site.
Date of experience: 26 August 2024
Reply from Sarah Raven
Thank you for your review. Please let us know if we can be of any further assistance. Kind Regards, Sarah Raven Customer Services
Always fantastic products, tested and curated by Sarah so you know they’re the best quality. Always good customer service
Date of experience: 03 September 2024
Order still not delivered, 9 days after having been ordered. The website had said it would be delivered within 5 working days.
When I tracked the order, it just said " awaiting fulfilment."
I am extremely disappointed as I had ordered the plants as a birthday present for my daughter. I won't use Sarah Raven again.
Date of experience: 22 August 2024
Reply from Sarah Raven
Thank you for your review. We are very sorry that your order has not yet been despatched, we are currently migrating to a new computer system and it appears as though your order may have been caught up in this. We will investigate this further and ask for your order to be sent out as soon as possible. Please accept our apologies for any inconvenience caused. Kind Regards, Sarah Raven Customer Services
I ordered seeds which were promised in April - came in July with no apology. I also ordered dahlias, one of which came with dahlia canker and when I reported it as damaged, (complete with photos) never heard back. Disappointing customer service.
Date of experience: 30 March 2024
Reply from Sarah Raven
Thank you for your review. We are sorry that your order was delayed earlier in the year - when we do have to delay an order we will always notify you via email. Our customer service team are available via phone (0345 092 0283), email ([email protected]) and chat on our website (sarahraven.com) - response times are currently around 3 working days, so if you have emailed us then one of the team will be in touch very shortly. Kind Regards, Sarah Raven Customer Services
Always a joy, the website is beautiful and gives brilliant combinations of plants/bulbs. The quality is excellent. It makes buying a birthday present for a dear friend a simple and straightforward task. The catalogue is very beautiful and reminds me of the joys ahead with the change of seasons and successfully changed my mood from Eeyore to something much more cheerful and mellow.
Date of experience: 26 August 2024
Reply from Sarah Raven
Thank you for your review. We are delighted to see how happy you are with your recent order from us. Thank you so much for taking the time to leave your feedback. Kind Regards, Sarah Raven Customer Services.
I ordered spring bulbs and I know they will be perfect and good quality. It is easy to navigate the website, plenty of advice and information about all of the plants, bulbs and seeds available. Plus expert advice is always available through the customer services telephone line.
Date of experience: 27 August 2024
Reply from Sarah Raven
Thank you for your review. We are delighted to see how happy you are with your recent order from us. Thank you so much for taking the time to leave your feedback. Kind Regards, Sarah Raven Customer Services.
Brilliant brochure
Great website
Easy online ordering
Fabulous customer service
What’s not to love about Sarah Raven?
Great company
Truly top quality plants seeds bulbs and shrubs
Date of experience: 25 August 2024
Reply from Sarah Raven
Thank you for your review. We are delighted to see how happy you are with your recent order from us. Thank you so much for taking the time to leave your feedback. Kind Regards, Sarah Raven Customer Services.
Easy to order online and descriptions of plants and planting advice first rate.
Plants are very well packaged and good quality boxes protect them.
Delivery advice updated regularly especially on plants ordered in advance.
Thoroughly recommend Sarah and her wonderful team.
Date of experience: 27 August 2024
Reply from Sarah Raven
Thank you for your review. We are delighted to see how happy you are with your recent order from us. Thank you so much for taking the time to leave your feedback. Kind Regards, Sarah Raven Customer Services.
I was looking for something different for my patio for next year and I watched various YouTube clips and made my mind up Eucomis the pineapple Lilly. I chose Sarah Raven company to order my bulbs which was very informative. I’m looking forward to there arrival next Spring now I’m looking for a beautiful pot for my standout display next summer/autumn
Date of experience: 23 August 2024
Reply from Sarah Raven
Thank you for your review. Please let us know if we can be of any further assistance. Kind Regards, Sarah Raven Customer Services
I bought the Butterfly Pink Pot and White Pot collections from Sarah Raven. All the plants arrived in lovely condition. They grew extremely well in the pots (I bought 2 of each collection) and have flowered literally non-stop. I would never have thought of combining these flowers, so I am very grateful to Sarah Raven as these have been absolutely beautiful. And total bee magnets!
Date of experience: 13 April 2024
Reply from Sarah Raven
Thank you for your review. We are delighted to see how happy you are with your recent order from us. Thank you so much for taking the time to leave your feedback. Kind Regards, Sarah Raven Customer Services.
Out of three different sets of seedlings in one order one group was delivered late, one was very late and one was cancelled after weeks of poor communication. I will not be ordering live plants from this company again due to the frustration caused by the delay.
Date of experience: 03 August 2024
Reply from Sarah Raven
Thank you for your review. We apologise that there has been a delay in your order being despatched. Please let us know if we can be of any further assistance. Kind Regards, Sarah Raven Customer Services
I don’t like the fact that you take the money in full weeks and sometimes months before dispatching the goods.
The reply from sarah Raven website is disingenuous. They are saying that they cannot ring fence money, but that is essentially exactly what they should be doing when they are taking money before providing the goods. They should accept the order and deduct from the credit card at the time of dispatch.
UPDATE
That is the whole point. You are taking money weeks and months in advance which you have clearly said that you are not ringfencing it.
If you went bust, all customers would loose their money, furthermore customers providing you with free financing, but you often have reduced prices for goods that have been paid for in full and not yet dispatched.
It really rankles
Date of experience: 26 August 2024
Reply from Sarah Raven
Thank you for your review. Due to the nature of the business, some items can be ordered many months before despatch is due, we are not able to ring-fence money in bank accounts for this length of time - so payment has to be taken at the time the order is placed.
Thank you for your update. There is a time limit on how long we can ring fence money in accounts, normally this is 7 days which is not long enough for orders placed many months in advance - this is why we have to take the payment at the point at which the order is placed. Kind Regards, Sarah Raven Customer Services
I have been a customer for a few years and always look forward to ordering bulbs, seeds, plants etc during the course of the year. The quality is always excellent and on the very rare occasions when something is not quite right it is quickly dealt with to my complete satisfaction. The website has a wealth of useful information and advice which is an added bonus.
Date of experience: 26 August 2024
Reply from Sarah Raven
Thank you for your review. Please let us know if we can be of any further assistance. Kind Regards, Sarah Raven Customer Services
great range of beautiful Tulips , I always order
from Sarah Raven.
,never been dissapointed.
after Christmas can't wait for the Tulip display on my patio. to bloom.
Date of experience: 27 August 2024
Reply from Sarah Raven
Thank you for your review. We are delighted to see how happy you are with your recent order from us. Thank you so much for taking the time to leave your feedback. Kind Regards, Sarah Raven Customer Services.
