Only 2 items were delivered and no…
Only 2 items were delivered and no communication as to why or when I can expect the remainder of the order.
Date of experience: 15 March 2023
29 total
Only 2 items were delivered and no communication as to why or when I can expect the remainder of the order.
Date of experience: 15 March 2023
I ordered an item 3 times by accident. Their replay to my cancellation was immediate and the refund took about an hour or less after we confirmed the error.
Shoes took about a week or 5 working days arrive and I also received an email from Zeroks with a tracking number, which made life easier. Happy with the product and will buy here again.
From my experience, I recomend Zeroks.
Date of experience: 03 November 2022
Reply from Zeroks
Ordered item from their website and paid with credit card. Two weeks later got an email to say they were out of stock. Asked for a refund and was told my Paypal payment was still pending. Said I paid by credit card and next day they refunded in full. Complete waste of time.
Date of experience: 02 February 2023
I’m overwhelmed by the crisis management and customer services I received from Zeroks i wrongly purchased the same item 3 times, I called support And within a few days my query was actioned. And refund was actioned thank you once again for the good services you provide to customers.
Date of experience: 25 August 2022
Reply from Zeroks
I ordered Bluedio headphones from this company and unfortunately they were out of stock as my order arrived.They got in contact to explain the situation and I was given a prompt refund -which I appreciated-they’ve also kept a note of my order and hopefully I’ll be able to repurchase the headphones when they are next back in stock. Thank You for the understanding guys ❤️
Date of experience: 17 June 2022
Reply from Zeroks
Great quality, packaging and all round experience. Wish they’d had the black jeans in stock but the brown ones are good aswell
Date of experience: 06 December 2022
I have placed an order with a wrong email(unfortunately)
Trying to get information about my order but no answer for a week now.
Don't recommend
Date of experience: 03 November 2022
Reply from Zeroks
I send email to you and response ASAP that is great response also I ordered few items and did cancellation your response was excellent and refunded my money.
I wishing you the best and successes.
Kinds Regards
F Abdi
Date of experience: 29 April 2021
Reply from Zeroks
I made a purchase for many weeks now but my item never arrived, and no one has contacted me to say anything.
Date of experience: 12 December 2022
Very excellent team, Sarah help me to deliver my oder without addition cost before my date travelling back to my country
Date of experience: 18 August 2022
Reply from Zeroks
Quick response to email but delivery takes a bit longer than usual but not a problem
Date of experience: 08 April 2022
Reply from Zeroks
Poor delivery system, haven't received my shoes till now, its been 14 days
Date of experience: 10 July 2022
Terrible communication. No idea where the order is, likely it's not even coming. Avoid!
Date of experience: 21 March 2021
Reply from Zeroks
No date for delivery nor tracking available.
CS non-existent nor phone no.
Date of experience: 12 August 2022
Reply from Zeroks
no sign of parcel or reply to my emails/messages asking where the parcel is
Date of experience: 26 May 2021
Reply from Zeroks
My items have not arrived ordered ages ago still waiting
Date of experience: 21 December 2022
Very bad service. I do not recommend anyone to shop with them.
Date of experience: 07 March 2022
i BOUGHT ONE KNIFE THE 24/04 and today 02/5 they dont dispatched the item yet. So, i have not good reference to say.
Date of experience: 02 May 2022