N-ALLO - ENGIE GROUP reposted this
🎉 We are thrilled to announce that we won the ENGIE One Retail Award in Digital, Data, and AI! Last Wednesday, we had the opportunity to present our email assistant, a Gen AI-powered app that helps customer service agents at ENGIE Retail Belgium respond to emails more efficiently. Competing against remarkable projects from ENGIE retail teams across Europe and Australia, our project was selected by a jury of ENGIE's top leaders. This past year with N-ALLO - ENGIE GROUP has been incredible for me. From creating the proof of concept, testing it with agents, and building a dedicated team, to having over 80 agents now using our app—this journey has been immensely rewarding. This award is a huge recognition of the collaborative efforts between the development team, agents, team coaches, and operational managers. I'm also excited to share that our project is nominated for the Digital & Data Award of the Global Business Unit of ENGIE, which will be held next week. A special thanks to Emmanuel Chabeau for his unwavering support and to ENGIE for organizing events that highlight not only top management but also those innovating within this large organization. It was also fantastic to meet the people behind these innovative projects and to understand their vision for the future in their respective domains. Thank you to everyone involved!