Guy Galloway

Guy Galloway

Senior Client Success Manager, at Hop Online

Varna, Varna, Bulgaria
718 followers 500+ connections

About

A highly experienced web marketeer with a passion for AI, Digital and Strategy | Extensive experience of the US market, as well as EMEA | Previously worked in New York, London and Amsterdam | Specialised in AI, Content Management, campaign optimisation, conversion-rate growth, & channel-management | Currently Senior Client Success Manager at Hop Online.

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Experience

  • Hop Online Graphic

    Senior Client Success Manager

    Hop Online

    - Present 2 years 9 months

    Varna, Bulgaria

    Working with our team of experienced specialists to help companies of all sizes grow revenue, improve campaigns and increase customers.

    I’m experienced in creating successful campaigns and strategies with monthly budgets ranging from 4-figures up to 6-figures.

    I’m an active member of our AI council and curator of our weekly AI newsletter.

  • Login VSI Graphic

    Digital Marketing Manager

    Login VSI

    - 3 years 4 months

    Amsterdam Area, Netherlands

    Login VSI is a B2B software company based in Amsterdam. Our software improves IT performance and end-user experience. It is the industry gold-standard and is trusted by many large companies, such as Microsoft, Dell, IBM, Citrix and VMware.

    My role responsibilities are as follows:

    • Management and implementation of site content, A/B tests, events & promotions, landing pages and new product launches
    • Optimising traffic channel performance to increase lead-generation
    • People…

    Login VSI is a B2B software company based in Amsterdam. Our software improves IT performance and end-user experience. It is the industry gold-standard and is trusted by many large companies, such as Microsoft, Dell, IBM, Citrix and VMware.

    My role responsibilities are as follows:

    • Management and implementation of site content, A/B tests, events & promotions, landing pages and new product launches
    • Optimising traffic channel performance to increase lead-generation
    • People Manager of an SEO expert, Web Developer and Digital Marketing Intern
    • Performance reports on a weekly, monthly and ad-hoc basis for stakeholders on all levels
    • International experience working virtually and physically with global and local stakeholders
    • Daily use of platforms such as Joomla, Wordpress, Act-On, SEMRush, Google Suite (Analytics, Ads, DataStudio, Docs, Sheets, etc.), Microsoft OneDrive and Mailchimp

    Main achievements include:
    • Successfully project managed the complete re-designing and re-building of our new company site in <30 days during the Christmas period. This was a highly complex and demanding undertaking, with stakeholders in multiple international locations (USA, Netherlands and Germany), therefore required careful planning and diligent execution. The launch had to coincide with our annual industry event so had high visibility across the entire company as well as with our peers in the industry.
    • Stabilized and improved declining site performance with minimal resources
    • Successfully managing external agencies and freelancers

  • eCommerce Manager, USA - blu.com

    Fontem Ventures B.V.

    - 1 year 8 months

    Amsterdam

    • Daily management of the blu website for the entire US market
    • Planning and Executing UX-improvements, user-journeys, A/B tests, events & promotions, landing pages and new product launches
    • Displayed a strong understanding of channel management to improve traffic, transactions and brand-loyalty
    • Over-saw social media for quality and effectiveness
    • Performance reports on a weekly, monthly and ad-hoc basis, including recommendations and actions to further drive performance to…

    • Daily management of the blu website for the entire US market
    • Planning and Executing UX-improvements, user-journeys, A/B tests, events & promotions, landing pages and new product launches
    • Displayed a strong understanding of channel management to improve traffic, transactions and brand-loyalty
    • Over-saw social media for quality and effectiveness
    • Performance reports on a weekly, monthly and ad-hoc basis, including recommendations and actions to further drive performance to stakeholders on all levels
    • Project Management of strategic marketing campaigns, site-change implementations and A/B testing
    • Generating forecasts for sales and stock-levels
    • International experience working with global and local stakeholders
    • Daily use of platforms such as Salesforce Commerce Cloud (DemandWare), Hotjar, VWO, JIRA, Basecamp, Google Suite (Analytics, DataStudio, Sheets, Drive and Docs) and Microsoft Office Suite

    Main achievements include:
    • Doubling on-site conversion in 18 months
    • Driving monthly sales revenue above $1mn
    • Successfully managing new agency hires
    • Overseeing the creation of highly-creative content

  • Imperial Tobacco

    Imperial Tobacco

    3 years 5 months

    • Imperial Tobacco Graphic

      Global Digital Marketing Executive - Premium Brands

      Imperial Tobacco

      - 2 years

      Bristol, UK

      • Developed and managed global websites for premium tobacco brands Davidoff, Rizla and Gauloises
      • Oversaw creation of multi-channel marketing campaigns to grow the eco-system for each brand via email, social media, in-market activations, on-site content, and competitions
      • Developed effective eCRM journeys to deliver high-quality, engaging experiences to highly targeted consumer segments in order to build loyalty and drive brand equity
      • Built a deep knowledge and understanding of…

      • Developed and managed global websites for premium tobacco brands Davidoff, Rizla and Gauloises
      • Oversaw creation of multi-channel marketing campaigns to grow the eco-system for each brand via email, social media, in-market activations, on-site content, and competitions
      • Developed effective eCRM journeys to deliver high-quality, engaging experiences to highly targeted consumer segments in order to build loyalty and drive brand equity
      • Built a deep knowledge and understanding of each brand under my management, to ensure maximum impact across multiple platforms and devices
      • Exhibited effective management of the team budget and of multiple stakeholders to ensure projects are run on time, cost and quality
      • Worked with multiple EMEA markets and regions, including: Gulf, Greece, Germany, The UK and Italy

      Main achievements include:
      • Helped build a loyalty scheme for Davidoff, driving eco-system growth
      • Became known as an eCRM expert within my department
      • Gained good knowledge of GCC region

    • Imperial Tobacco Graphic

      Strategic Planning Executive - JPF Brand Chassis (JPS, P&S and Fine)

      Imperial Tobacco

      - 1 year 1 month

      Group Head Office, Bristol, United Kingdom

      • Managed the marketing campaign for a new product launch in the French market, requiring close collaboration with multiple creative agencies and stakeholders (both internal & external)
      • Created an in-depth performance & analysis dashboard for VIP brands, highlighting key metrics including market trends, top-selling SKUs and key market dynamics
      • Built a simple, user-friendly platform allowing the company to track all JPF Chassis products in each market, allowing for effective…

      • Managed the marketing campaign for a new product launch in the French market, requiring close collaboration with multiple creative agencies and stakeholders (both internal & external)
      • Created an in-depth performance & analysis dashboard for VIP brands, highlighting key metrics including market trends, top-selling SKUs and key market dynamics
      • Built a simple, user-friendly platform allowing the company to track all JPF Chassis products in each market, allowing for effective understanding of portfolio range and scope
      • Worked with multiple EMEA markets

      Main achievements include:
      • Launched a new tobacco product in French market
      • Created an in-depth analysis dashboard for VIP brands, highlighting key metrics for senior stakeholders
      • Developed strong analytical and communication skills to resolve specific queries from stakeholders in multiple, international markets

    • Imperial Tobacco Graphic

      Internal Comms. Executive

      Imperial Tobacco

      - 6 months

      Bristol, United Kingdom

      • Managed the Group Marketing internal communications platform, improving efficiencies in cross-functional, cross-market projects
      • Worked with multiple stakeholders and gained experience in project management, communications strategy and networking

      Main achievements include:
      • Acquiring this role whilst completing a Masters Degree
      • Succeeding in first “client-side” role after transitioning from the advertising industry
      • Growing a strong communications network at a top-25…

      • Managed the Group Marketing internal communications platform, improving efficiencies in cross-functional, cross-market projects
      • Worked with multiple stakeholders and gained experience in project management, communications strategy and networking

      Main achievements include:
      • Acquiring this role whilst completing a Masters Degree
      • Succeeding in first “client-side” role after transitioning from the advertising industry
      • Growing a strong communications network at a top-25 FTSE 100 company

  • Lucky Branded Entertainment Graphic

    Copywriter / Creative

    Lucky Branded Entertainment

    - 2 years

    Brooklyn, New York

    • Developed highly-creative digital-marketing campaigns for major clients such as Google, Yahoo!, The Financial Times, GE and Nike, working under strict deadlines, for highly-demanding clients
    • Oversaw all digital media output (social media posts & promotions, blog content, and online press campaigns), and also managed all interns
    • Developed and executed digital strategies, brand-building campaigns and promotional videos

    Main achievements include:
    • Helped grow a business that…

    • Developed highly-creative digital-marketing campaigns for major clients such as Google, Yahoo!, The Financial Times, GE and Nike, working under strict deadlines, for highly-demanding clients
    • Oversaw all digital media output (social media posts & promotions, blog content, and online press campaigns), and also managed all interns
    • Developed and executed digital strategies, brand-building campaigns and promotional videos

    Main achievements include:
    • Helped grow a business that I truly believed in
    • Being part of an amazing team of passionate people, with outstanding creative output
    • Managed multiple interns

  • Advertising Copywriter

    Various Top 10 London Advertising Agencies

    - 2 years

    London, United Kingdom

    • Worked as a Copywriter at top creative, award-winning agencies such as: TBWA, BMB, Ogilvy & Mather and Saatchi & Saatchi
    • Developed multiple advertising campaigns for major brands such as: Coke Zero, Milka Chocolate, Ford Motor Co., IKEA and more

    Main achievements include:
    • Developed the UK launch campaign for Milka Chocolate
    • Created national and international advertising campaigns for other major clients
    • Learned what it takes to create successful, high-quality brand…

    • Worked as a Copywriter at top creative, award-winning agencies such as: TBWA, BMB, Ogilvy & Mather and Saatchi & Saatchi
    • Developed multiple advertising campaigns for major brands such as: Coke Zero, Milka Chocolate, Ford Motor Co., IKEA and more

    Main achievements include:
    • Developed the UK launch campaign for Milka Chocolate
    • Created national and international advertising campaigns for other major clients
    • Learned what it takes to create successful, high-quality brand campaigns
    • Developing a positive and creative mindset

Education

  • Newcastle University Business School

    Master of Science (MSc) International Marketing

    -

  • Newcastle College of Art

    Creative Advertising

    -

  • Newcastle College of Art

    Creative Arts Specialisation: Graphic Design

    -

  • International Center Of Photography

    -

Licenses & Certifications

Languages

  • English

    Native or bilingual proficiency

  • Bulgarian

    Elementary proficiency

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