ONGOING 7/9/24 American Express-Banking - "We're sorry"/FDP-102/CC-502/FDP-106/CC-506

Quicken Kristina
Quicken Kristina Quicken Windows Subscription Moderator mod
edited July 9 in Alerts, Online Banking & Known Product Issues

We have confirmed an issue with users trying to connect with American Express / American Express - Banking receiving a "We're Sorry " error or a FDP-102 (CC-502) error after redirect to Oauth (authorizing through the financial institution website).

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Thank you!

(Ticket# 11145139)

Quicken Kristina

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  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod
    edited July 3

    UPDATE 7/2/24

    Some users are now also experiencing CC-506/FDP-106 in addition to the above-mentioned errors.

    Our teams continue to work towards a solution, though we do not have an ETA at this time. We apologize for any inconvenience.

    Thank you!

    -Quicken Jasmine

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  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    ONGOING 7/9/24 

    This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

    We apologize for any inconvenience and appreciate your patience.

    Thank you!

    -Quicken Jasmine

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