Business ProfileforIdentrust, Inc.

We have had a digital signature certificate with Identrust for several years. The paperwork and application was laborious and took a very long time to get. We were recently sent information on how to renew our certificate - we followed the steps and thought we had renewed. We were sent a confirmation that our certificate was active again, and we started using it. We were just told by the jurisdiction that we submitted our supposedly certified drawings to that our certificate had expired. When we went onto Identrust's website to see what was going on, it listed our certificate as "revoked," and it showed the new one we had just received as "expired."When I called to ask what was going on, I was told that when we followed the steps we were given to renew our certificate, the system apparently created a new one. That new certificate expired after a few weeks (with no notice to us), so the system now shows that our original certificate was revoked (it wasn't), and our attempt to renew by following all the steps we were given yielded a new certificate that is now expired.So we are now told that we need to start all over again with new paperwork and a new account. Meanwhile our permit review is on hold until we can get an active certificate.This is BEYOND FRUSTRATING - we have already had a certificate in good standing for years, but because of their system's error, we now have to start all over again. And the process might take months, as it did last time. This is totally unacceptable, and is no fault of our own. We need our certificate ASAP, but we are stuck at step one again.