Bernardo Ribeiro

Main activities:
- Managing the test execution team for Salesforce and BRM projects, focusing on Broadband Sales for corporate clients.
- Preparing and planning test projects, working together with the Scrum Master and Functional Analyst to align and define test scenarios for Monthly Releases using agile methodology.
- Reporting daily on the status of the test project, using spreadsheets and charts generated in Excel and extracting data from Azure.
- Developing and continuously… Show more

Main activities:
- Managing the test execution team for Salesforce and BRM projects, focusing on Broadband Sales for corporate clients.
- Preparing and planning test projects, working together with the Scrum Master and Functional Analyst to align and define test scenarios for Monthly Releases using agile methodology.
- Reporting daily on the status of the test project, using spreadsheets and charts generated in Excel and extracting data from Azure.
- Developing and continuously maintaining test scenarios and cases in Azure, including regular updates on the status of Business Stories tests.

Results:
- Ensuring the delivery of high-quality functionalities to the client by leading the team in testing the integration of Salesforce with systems such as BRM, FSL, and SOM.
- Accelerating deliveries by immediately identifying failures and gaps during functional analysis, closely collaborating with development, testing, and factory teams, thus contributing to the continuous optimization of testing processes.
- Ensuring quality and alignment between development and testing teams, resulting in greater efficiency in the testing cycle. Show less

Main activities:
- Serving as the focal point and lead tester for the team’s BRM in a Broadband project at one of the leading companies in the sector.
- Aligning and defining the direction of BRM-related demands for the test team in conjunction with leadership, based on client prioritization using agile methodology.
- Coordinating and providing functional support for the automation processes of BRM and Salesforce.
- Executing tests across various platforms, including mobile… Show more

Main activities:
- Serving as the focal point and lead tester for the team’s BRM in a Broadband project at one of the leading companies in the sector.
- Aligning and defining the direction of BRM-related demands for the test team in conjunction with leadership, based on client prioritization using agile methodology.
- Coordinating and providing functional support for the automation processes of BRM and Salesforce.
- Executing tests across various platforms, including mobile applications, BRM, Salesforce, Oracle Order and Service Management (COM/SOM), APIs, and databases (using SQL).

Results:
- Achieved precise synchronization of testing activities with the client’s priority needs through efficient coordination in project demand prioritization.
- Implemented automations under my review and coordination, significantly improving project quality and contributing directly to its success.
Recognized for outstanding performance in executing tests across multiple platforms. Show less

Main activities:
- Providing support to a project for one of the largest companies in the Telecom sector, performing functional analysis of systems and using SQL for data queries and error handling through queries and executing inserts.
- Identifying and analyzing error scenarios, explaining the causes in detail, and proposing appropriate corrections and automations to the responsible team, ensuring clarity in execution and implementation.
- Managing service orders with errors through… Show more

Main activities:
- Providing support to a project for one of the largest companies in the Telecom sector, performing functional analysis of systems and using SQL for data queries and error handling through queries and executing inserts.
- Identifying and analyzing error scenarios, explaining the causes in detail, and proposing appropriate corrections and automations to the responsible team, ensuring clarity in execution and implementation.
- Managing service orders with errors through the use of queries and pivot tables in Excel, reporting the status and progress of corrections daily.

Results:
- Delivering high-quality and precise support in a project for a major Telecom company, implementing error handling using automations, resulting in increased client satisfaction, operational efficiency, and improved service quality.
- Efficiently managing service orders with errors, with detailed daily reports on the status and progress of corrections, ensuring transparency and control over support activities. Show less

Main activities:
- Functionally participating in SAP projects of Sales and Distribution (SAP SD) module in the logistics area of one of the largest companies in the ethanol sector, including creating customized reports and providing direct customer support for SAP usage;
- Implementing Accenture's ticketing tool for the project;
- Supporting managerial activities, including monthly control of ticket quantity per front, generating Excel-based charts for tracking delivered demands… Show more

Main activities:
- Functionally participating in SAP projects of Sales and Distribution (SAP SD) module in the logistics area of one of the largest companies in the ethanol sector, including creating customized reports and providing direct customer support for SAP usage;
- Implementing Accenture's ticketing tool for the project;
- Supporting managerial activities, including monthly control of ticket quantity per front, generating Excel-based charts for tracking delivered demands, monitoring project demand statuses, and preparing managerial reports to assist decision-making.

Results:
- Successfully implementing Accenture's ticketing tool for the project, contributing to increased service efficiency and effectiveness.
- Performing relevant managerial control activities, ensuring organization and transparency in project management.
- Directly handling SAP project demands in the logistics area, delivering relevant demands and resulting in significant service improvements and strengthened client relationships. Show less

Main activities:
- Providing support to the project's ticketing tool for requests processing (issuance/registration of invoices);
- Direct client interaction and testing within SAP SD module (Sales and Distribution);
- Developing project control metrics through pivot tables and charts in Excel.

Results:
- Enhancing operational efficiency by streamlining the ticket management process, resulting in expedited client responses;
- Establishing tracking metrics that improved… Show more

Main activities:
- Providing support to the project's ticketing tool for requests processing (issuance/registration of invoices);
- Direct client interaction and testing within SAP SD module (Sales and Distribution);
- Developing project control metrics through pivot tables and charts in Excel.

Results:
- Enhancing operational efficiency by streamlining the ticket management process, resulting in expedited client responses;
- Establishing tracking metrics that improved project performance visibility, facilitating informed decision-making and more effective management. Show less