Diogo Abecassis

Project Management:

• Lead and manage large-scale IT projects from planning to implementation and delivery phases.
• Define project scope, schedule, budget, and team.
• Monitor project progress and ensure it stays on schedule and within budget.
• Resolve issues and make critical decisions to ensure project success.
• Effectively communicate with stakeholders and clients to ensure project satisfaction.

Systems Analysis:

• Gather and analyze business requirements… Show more

Project Management:

• Lead and manage large-scale IT projects from planning to implementation and delivery phases.
• Define project scope, schedule, budget, and team.
• Monitor project progress and ensure it stays on schedule and within budget.
• Resolve issues and make critical decisions to ensure project success.
• Effectively communicate with stakeholders and clients to ensure project satisfaction.

Systems Analysis:

• Gather and analyze business requirements to identify improvement opportunities.
• Develop and document functional and technical specifications.
• Design and implement software solutions that meet business needs.
• Test and validate software solutions to ensure quality.

Network Security:

• Implement and manage network security policies to protect company data.
• Monitor and detect malicious activities on the network.
• Investigate and resolve security incidents.
• Stay updated on the latest security threats and vulnerabilities.

Infrastructure Management:

• Plan, install, configure, and manage the company's IT infrastructure.
• Monitor infrastructure performance and identify optimization opportunities.
• Resolve hardware and software issues.
• Stay updated on the latest IT technologies.

User Support:

• Provide technical support to company users.
• Resolve hardware and software issues.
• Train users on new software and systems.
• Document solutions for common problems. Show less

- Responsible for enhancing the quality and content of globally used digital maps.
- Research, evaluation, and enhancement of digital maps.
- Tasks include data verification and compliance with guidelines.

• Branding and Brand Creation
• E-commerce Store Creation
• Web Page Design and Development
• Digital Marketing
• Social Media Management
• Logo Creation
• Image/Video Editing

Resolve technical-level issues for Business clients in initial contact, including:

• Configuration of Cisco, Juniper, Watchguard, Mikrotik equipment; Static routing, dynamic routing, VPNs (IPSEC, PPTP); Firewall, NAT; VLANs, EoIP, MPLS, OSPF, BGP
• Troubleshooting DNS
• Troubleshooting IP issues
• Management of Windows Server and Linux servers (basic level)
• Configuring VoIP equipment (phones and telephone systems)
• Alarm management; Troubleshooting faults
•… Show more

Resolve technical-level issues for Business clients in initial contact, including:

• Configuration of Cisco, Juniper, Watchguard, Mikrotik equipment; Static routing, dynamic routing, VPNs (IPSEC, PPTP); Firewall, NAT; VLANs, EoIP, MPLS, OSPF, BGP
• Troubleshooting DNS
• Troubleshooting IP issues
• Management of Windows Server and Linux servers (basic level)
• Configuring VoIP equipment (phones and telephone systems)
• Alarm management; Troubleshooting faults
• Monitoring critical tasks (interpreting diagrams of implemented solutions)
• Network supervision Show less

• Supporting field technicians in installations and repairs for MEO/ADSL/Fiber;
• Troubleshooting MEO/copper and fiber faults;
• Distribution of faults;
• Preventive faults;
• Common faults;
• Configurations of Alcatel, Siemens, and Lucent Dslam's;
• Manual MPLS configurations;
• Manual configurations of IPTV, Bitstream, and ADSL ports;
• Manual BBRAS configurations;
• Manual provisioning of MEO STB's;
• Reconfiguration of MEO Client accounts.
• Ont… Show more

• Supporting field technicians in installations and repairs for MEO/ADSL/Fiber;
• Troubleshooting MEO/copper and fiber faults;
• Distribution of faults;
• Preventive faults;
• Common faults;
• Configurations of Alcatel, Siemens, and Lucent Dslam's;
• Manual MPLS configurations;
• Manual configurations of IPTV, Bitstream, and ADSL ports;
• Manual BBRAS configurations;
• Manual provisioning of MEO STB's;
• Reconfiguration of MEO Client accounts.
• Ont registration/configuration on OLT
• Support in the room
• Switching
• Logical maintenance of the core network PTC, Meo, Sapo, and PtPrime.
• Configuration and administration of FTTH, IPTV, GPON, xDSL, BitStream, and ISDN services and systems.
•Logical management of telecommunications equipment such as BBRAS, MPLS Switch-Router's,
•Configurations in Siemens (EWSD) and Alcatel (S12) digital switching systems.
•Administration and maintenance of Huawei, Alcatel-Lucent, and PTInovação OLT's. Show less

- Technical customer support hotline, including the resolution of technical issues.
- Assistance to Field Service technicians during the installation of services at customer residences/businesses.
- DNS service management to ensure connectivity and proper functionality.
- Configuration of emails, Outlook, Incredimail, and other related applications.
- Provision of technical support to customers through technical troubleshooting.
- Resolution of faults related to ADSL… Show more

- Technical customer support hotline, including the resolution of technical issues.
- Assistance to Field Service technicians during the installation of services at customer residences/businesses.
- DNS service management to ensure connectivity and proper functionality.
- Configuration of emails, Outlook, Incredimail, and other related applications.
- Provision of technical support to customers through technical troubleshooting.
- Resolution of faults related to ADSL services.
- Execution of Backoffice processes to ensure operational efficiency.
- Proactive customer follow-up to ensure continuous satisfaction.
- Resolution of specific technical issues for business clients.
- Handling of specialized lines for more complex cases.
- Proficient use of various management applications and monitoring of service quality for customers. Show less