“Joao Gabriel is a person with great skills and deep experience of advanced customer services solutions. Proactive, ambitious, dedicated and broad-minded perfectionist. Joao Gabriel leads by example and many people at Sitel find his enthusiasm and dedication both inspiring and motivating. His communication skills and proficiency in several languages have been invaluable to connect the teams across regions and enable local business units to act as a global organization. Eager professional. No matter how complex the problem is, he will always come up with a brilliant, functional, and cost-effective solution. He learns quickly, is an “always-available to help colleague” and I would have no doubt in working with Joao Gabriel once again in the future. ”
Joao Gabriel Garcia de Gouvea
São Paulo, São Paulo, Brasil
3 mil seguidores
+ de 500 conexões
Sobre
At Foundever, my expertise in CX excellence and technical support operations has been…
Contribuições
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You’ve just joined a new team. How can you adapt to its culture and work style?
Observing, Listening and building relationships are key. Since I'm the new kid in the block I need to adapt to the Team and not expect that they adapt to me. Adapting to a new team's culture is a gradual process, being open-minded and respectful will help to integrate into the Team.
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How can BPO companies support employee mental health and engagement?
Daily gratitude practices, mindful breathing breaks, and moments of reflection with a positive mindset and discover the profound impact of mindfulness on the mental well-being. Engaging in outdoor exercises, desk stretches, and workout sessions. Find the balance that works and make physical fitness an integral part of the routine. Get into the world of nutrition and mindful eating to fuel the body with goodness and set the tone for vibrant well-being. We also have a vibrant community on the internal app, where everyone can share their progress, connect with like-minded individuals, and draw inspiration from collective achievements.
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How can BPO companies support employee mental health and engagement?
Alternative work schedules or setups that differ from the traditional office model allow employees to adjust their work hours, and location to help them have a better quality of life and still meet the company's work requirements. Offering Remote Work, Flextime (where employees have the flexibility to choose their start and end times within certain limits), 4 Days Week Work (Employees work the same number of hours per week but over fewer days, and Part-Time Work are good examples of achieving this goal
Atividades
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Oportunidade - Agente de Vendas Curitiba
Oportunidade - Agente de Vendas Curitiba
Joao Gabriel Garcia de Gouvea gostou
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E aí, Curitiba! 📣 Você tá afim de voar alto na carreira? 🚀 A Ana Carolina Kaust tá chamando você pra fazer parte do time da Foundever! 🤩…
E aí, Curitiba! 📣 Você tá afim de voar alto na carreira? 🚀 A Ana Carolina Kaust tá chamando você pra fazer parte do time da Foundever! 🤩…
Joao Gabriel Garcia de Gouvea gostou
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AI, we're coming at you - fast! 💨 😄 #FoundeverLife #AI
AI, we're coming at you - fast! 💨 😄 #FoundeverLife #AI
Joao Gabriel Garcia de Gouvea gostou
Experiência
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Formação acadêmica
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Projetos
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PCI Project
PCI Project Implementation Ipanema Site - Sitel
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Meridian Project
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Microsoft LATAM Ramp Up
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Dell Commercial LEP - Implementação
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Implementação da operação Dell Commercial (LEP) na Sitel.
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Projetc EVO (Explorer, Vista, Office)
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International launch of the 3 main products of Microsoft: Windows Vista, Office 2007, Internet Explorer 7. TTT sessions held at Microsoft Campus in North Carolina and Texas.
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Idiomas
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English
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Spanish
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Portuguese
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Recomendações recebidas
12 pessoas recomendaram Joao Gabriel
Cadastre-se agora para visualizarMais atividade de Joao Gabriel
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¡Hola, amig@s! 👋 ¿Hablas español? 🇪🇸 ¿Buscas una oportunidad en São Paulo? ¡Te tenemos! 🤩 Celina Choque busca en Foundever analista un…
¡Hola, amig@s! 👋 ¿Hablas español? 🇪🇸 ¿Buscas una oportunidad en São Paulo? ¡Te tenemos! 🤩 Celina Choque busca en Foundever analista un…
Joao Gabriel Garcia de Gouvea gostou
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I don’t know who is keeping tabs but today I won at at pins 👇🏼
I don’t know who is keeping tabs but today I won at at pins 👇🏼
Joao Gabriel Garcia de Gouvea gostou
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The youngest and least-tenured employees are the most likely to desire opportunities for promotion and advancement.. Sharing growth opportunities…
The youngest and least-tenured employees are the most likely to desire opportunities for promotion and advancement.. Sharing growth opportunities…
Joao Gabriel Garcia de Gouvea gostou
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🚨 Atenção, vaga quentinha ✨ 🚨🔥 pra quem tá afim de começar uma carreira TOP na Foundever! 🤩 A minha amiga Celina Choque está buscando Agente…
🚨 Atenção, vaga quentinha ✨ 🚨🔥 pra quem tá afim de começar uma carreira TOP na Foundever! 🤩 A minha amiga Celina Choque está buscando Agente…
Joao Gabriel Garcia de Gouvea gostou
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A lot of people have rightly praised Hugh's acting masterclass in #DeadpoolAndWolverine. How did he do it? Talent, yes. Commitment, yes. But also a…
A lot of people have rightly praised Hugh's acting masterclass in #DeadpoolAndWolverine. How did he do it? Talent, yes. Commitment, yes. But also a…
Joao Gabriel Garcia de Gouvea gostou
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Today marked the end of my amazing journey with Foundever. The last 4 years were full of learning from some of the most amazing leaders and…
Today marked the end of my amazing journey with Foundever. The last 4 years were full of learning from some of the most amazing leaders and…
Joao Gabriel Garcia de Gouvea gostou
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Sports are symbolic of life. Life lessons sports teaches us are invaluable. Resilience and Grit!! This picture from the finals of a cricket…
Sports are symbolic of life. Life lessons sports teaches us are invaluable. Resilience and Grit!! This picture from the finals of a cricket…
Joao Gabriel Garcia de Gouvea gostou
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So proud to be part of this amazing team! #loveTTEC #livingthedream #TTECrocks
So proud to be part of this amazing team! #loveTTEC #livingthedream #TTECrocks
Joao Gabriel Garcia de Gouvea gostou
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Always good to meet old friends from Firstsource and local @socal too. That was a blast Venkat!!
Always good to meet old friends from Firstsource and local @socal too. That was a blast Venkat!!
Joao Gabriel Garcia de Gouvea gostou
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Picture of the Day at Foundever with the Shades of our Favorite color 💙🩵🤍 #FoundeverEgypt #Bluewish #GreatPlacetoWork
Picture of the Day at Foundever with the Shades of our Favorite color 💙🩵🤍 #FoundeverEgypt #Bluewish #GreatPlacetoWork
Joao Gabriel Garcia de Gouvea gostou
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When people ask about my new job, I have nothing but amazing things to say about IntouchCX I didn’t just join a scrappy BPO; I joined a tech company…
When people ask about my new job, I have nothing but amazing things to say about IntouchCX I didn’t just join a scrappy BPO; I joined a tech company…
Joao Gabriel Garcia de Gouvea gostou
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Simply being on social media is not effective #CX customer care — your customers want personalization. In our blog post, we explore the best…
Simply being on social media is not effective #CX customer care — your customers want personalization. In our blog post, we explore the best…
Joao Gabriel Garcia de Gouvea gostou
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We’ve helped +140 banking and financial services companies stay compliant and competitive with specialized customer care and back-office support…
We’ve helped +140 banking and financial services companies stay compliant and competitive with specialized customer care and back-office support…
Joao Gabriel Garcia de Gouvea gostou
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I had the opportunity to participate as the guest of the month in our internal program "A Coffee With...", where I was able to share a bit about my pe…
I had the opportunity to participate as the guest of the month in our internal program "A Coffee With...", where I was able to share a bit about my pe…
Joao Gabriel Garcia de Gouvea gostou
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Olá LinkedIn! I am excited to share some fun memories from our latest event: our foosball tournament! 🎉⚽ Our associates teamed up in pairs and…
Olá LinkedIn! I am excited to share some fun memories from our latest event: our foosball tournament! 🎉⚽ Our associates teamed up in pairs and…
Joao Gabriel Garcia de Gouvea gostou
