Analista de Operações de Serviços

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

The Service Operations Analyst at Lenovo will be responsible for managing and analyzing the costs associated with the company's service operations, that is, after-sales. This role is fundamental to ensuring financial efficiency, identifying savings opportunities and supporting strategic decisions related to the services offered by Lenovo.

Main Responsibilities

• Cost Analysis: Monitor, analyze and control the operating costs of Lenovo's service operations, identifying variations, trends and areas of opportunity for expense reduction.
• Financial Reports: Use Excel to prepare detailed financial reports, including analysis of costs by service, and financial impact of operations.
• Launch and control of invoices in the area: End-to-end monitoring of supplier payments, from receipt of invoice to payment itself.
• Process Optimization: Collaborate with other teams to identify opportunities for improvement in operational processes that directly impact service costs.
• Quality analysis: Analyze and report machine failure rates.
• Performance Analysis: Analyze and report the area's main performance indicators.
  
  

Requirements

• Experience in cost analysis,
• Excellent Excel skills for advanced data analysis and creation of financial reports.
• Proficiency in English, both written and verbal, for interaction in a global environment.
• Ability to work independently and collaboratively in a dynamic environment.
• Knowledge of data visualization tools such as Power BI is highly desirable.
  
  

This position offers an opportunity for professionals with strong analytical and financial skills, interested in contributing directly to the operational and financial efficiency of the services offered by Lenovo.

This position is to work on a hybrid mode, in our offices in Indaiatuba.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.