For the last 10 years, Canada Fintech Forum has been the place to showcase innovation in finance. That’s why we’re excited to bring Symend's revolutionary approach to customer delinquency to this year’s event. Find us in the Exhibit Hall to see how we’re ending "zombie collections" within banks and credit unions. September 10 - 11 at the Fairmont Queen Elizabeth, Montreal #ForumFintechCanada Finance Montréal #CustomerEngagement #CustomerBehavior #CustomerDelinquency
Symend
Software Development
Calgary, Alberta 13,238 followers
Symend delivers digital experiences that are hyper-personalized based on the science behind consumer behavior.
About us
Symend (SUH-MEND) is the world’s only Conscious Engagement solution. Through its over five billion behavioral science-based attributes, dynamic iteration powered by AI and ML, and more than 100MM meaningful outcomes delivered to clients, Symend empowers businesses to tailor customer engagement to the human level. Founded in 2016, Symend is headquartered in Calgary and privately held with global operations across Canada, the United States, Latin America and the United Kingdom. For more information about Symend, visit: www.symend.com.
- Website
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http://www.symend.com
External link for Symend
- Industry
- Software Development
- Company size
- 51-200 employees
- Headquarters
- Calgary, Alberta
- Type
- Privately Held
- Founded
- 2016
Products
Symend
Debt Collection Software
Through Symend’s solution, service providers and financial institutions are realigning their paradigm for approaching at-risk customers. Our digital engagement platform enables you to redefine your strategy for approaching at-risk customers to focus on the individual and on long-term customer engagement.
Locations
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Primary
411 1 St SE
#1700
Calgary, Alberta T2G, CA
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201 Columbine St
300
Denver, Colorado 80206, US
Employees at Symend
Updates
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At Microsoft's Canadian headquarters, Digital Natives showcased their #AI innovations. Our CEO Hanif Joshaghani shared how Symend revolutionizes customer experiences and engagement with behavioral science. Watch the video below.
We invited several Microsoft Digital Natives to our Canadian headquarters to show tech journalist and our on-site host for the day, Takara Small, how they are leveraging #AI. Watch how our partners are enhancing experiences by offering unparalleled workforce insights and resolving customer service. #MicrosoftAI
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Attending the World Credit Union Conference next week? Keep an eye out for Echo and the rest of the Symend team to learn about how Conscious Engagement leverages behavioral science to help improve your member relationships🥇
World Council of Credit Unions (WOCCU) is organizing the biggest event in the credit union industry next week in #Boston! Echo, Mark, James, Maxine and I will be on-site to meet and understand a little bit more about the community-oriented and empowering world that credit unions represent across the world. Echo is eager to start listening to see if he can maybe catch some Zombie Campaigns, but mostly to make new friends. See you in Boston, #CreditUnion enthusiasts!
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📢 Our mission to end zombie engagement continues at the World Credit Union Conference in Boston, July 21 - 24! Symend helps you put your members first by leveraging behavioral science in your engagement strategies. Find us at booth 527 to learn more (and get yourself an awesome Echo the Zombie Dog plushie before we run out!) #WCUC2024 #ConsciousEngagement #BehavioralScience #CustomerBehavior World Council of Credit Unions (WOCCU)
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In 2019, marketers who used three or more channels in any one campaign earned a 287% higher purchase rate than those who opted for a single-channel campaign. Beyond those results, meeting customers on the channels they're already using is what they expect. If you're not yet familiar, don’t worry. Our beginner’s guide shares the what, why and how to get started today: https://bit.ly/3KaRrz3
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Symend reposted this
Q: How to turbocharge the second half of the year? A: Surround yourself with some of the most innovative companies and forward-thinking leaders in the industry, then listen and learn! I'm really looking forward to attending the Plug and Play June Summit next week. My goals for the event are: 👨🎨 Pay attention to how people are embracing creativity -- how is this benefiting everything from operations to problem-solving to growth strategies. 🏆 Learn best practices from other industries and figure out how I can apply them to Symend and role in helping to scale the company. 🤝 Meet some really interesting and smart people. If you are also attending, I'd love to connect and chat about how we can collectively drive positive change in customer engagement. Special thanks to Saeed Amidi, Eugenio Gonzalez, Letizia Royo-Villanova, Ismail Khalil and the Plug and Play Tech Center team for their continued support. #PlugandPlaySummit #ConsciousEngagement
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Attending the Non-Prime Auto Finance Conference in Fort Worth this week? Stop by booth 16 to take home your own Echo the Zombie Dog plushie. And don't miss Symend's Discovery Theatre product showcase at 10:00 am on Thursday, June 6. Learn how you can end zombie engagement by leveraging behavioral science in your customer engagement strategies 🧠 #NAF2024 National Automotive Finance Association #ConsciousEngagement #BehavioralScience
Echo is in Town and ready to meet you! National Automotive Finance Association #Echoisonamission #EndZombieEngagement #AutoFinance #AutoLoans #Solution #AI #NAF2024
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This week at TRMA Canada's 2024 Conference, Symend's Senior Behavioral Scientist, Andrea Ranieri, Ph.D., shared her expertise on how the different stages of delinquency impact customer decisions and actions - and how telecommunication service providers can best adapt and support their customers. Interested in learning more? Connect with us today!
Attendees at our 2024 Conference were treated to a great presentation by Andrea Ranieri, Ph.D.. She helped us understand how different stages of delinquency impact the decisions and actions of our customers (like the actions of Walter White) and left us with ideas on how to segment customers to speed up cure rates. Thank you for sharing your expertise Andrea.
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Find us at Open Banking Expo next week in Toronto! At Symend, we're redefining how financial institutions digitally engage with their customers by leveraging behavioral science in our outreaches. Find us in the Expo Hall to learn more. #OpenBanking #ConsciousEngagement #CustomerEngagement #BehavioralScience
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Evolving how you provide support and service to your customers is integral to ensuring that they continue to choose you. While we’ve seen that evolution through AI chat bots, app and digital outreach, the role of your call center is changing too. Our latest blog outlines what to expect and how to prepare, including why a human-led approach is key. Take a look: https://lnkd.in/gSQy4n3y
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