About
I specialize in helping startups and social purpose organizations harness the power of learning principles, AI, and automation to drive marketing and customer success. With a passion for education and a deep understanding of how people learn, I create innovative strategies that transform learning into a strategic asset, while ensuring a human element remains at the core of every experience.
What I Do:
Learning as a Marketing Tool: I design and implement AI-driven learning programs that not only educate but also engage potential customers, turning them into loyal advocates for your brand. By integrating educational content into your marketing strategy, I help you stand out in a crowded market and build meaningful connections with your audience.
Customer Success through Education: I develop comprehensive training and support initiatives, enhanced by automation, that empower your customers to get the most out of your products or services. By fostering a culture of continuous learning, I ensure your customers achieve their goals, leading to higher satisfaction, retention, and advocacy.
AI and Automation with a Human Touch: Utilizing cutting-edge AI and automation technologies, I streamline learning and support processes to provide efficient and personalized experiences. Despite the technological advancements, I emphasize maintaining a human element to ensure interactions are empathetic, engaging, and effective.
Why It Matters:
In today’s fast-paced world, the organizations that thrive are those that can effectively educate and empower their audiences using advanced technologies without losing the personal touch. Whether it’s helping a startup scale rapidly or enabling a social purpose organization to amplify its impact, my mission is to leverage learning, AI, and automation to drive growth and success.
Experience:
With a background in instructional design, educational technology, AI, and customer success, I bring a unique blend of skills and insights to the table. My experience spans various industries, from tech startups to nonprofit organizations, always focusing on creating impactful learning experiences that deliver tangible results.
Let’s Connect:
If you’re looking to leverage learning, AI, and automation as powerful tools for marketing and customer success, let’s connect! Together, we can create programs that not only educate but inspire and engage, driving your organization toward greater success.
Articles by Bob
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Leveraging Instructional Design for FAQs: Enhancing Customer Engagement and Reducing Support Load
Leveraging Instructional Design for FAQs: Enhancing Customer Engagement and Reducing Support Load
By Bob Singh Minhas
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Elevating Loyalty Programs with Strategic Learning and Instructional Design
Elevating Loyalty Programs with Strategic Learning and Instructional Design
By Bob Singh Minhas
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Enhancing Customer Success through Instructional Design
Enhancing Customer Success through Instructional Design
By Bob Singh Minhas
Activity
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Planning for your future growth? Want to be part of ours? We’re hiring for an Area Director, Marketing & Communications — and we’d love to meet you.…
Planning for your future growth? Want to be part of ours? We’re hiring for an Area Director, Marketing & Communications — and we’d love to meet you.…
Liked by Bob Singh Minhas
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Alberto got an email that his company, Western Union, was switching from Visio to Lucidchart. He was uncertain—until he tried Lucidchart for himself.
Alberto got an email that his company, Western Union, was switching from Visio to Lucidchart. He was uncertain—until he tried Lucidchart for himself.
Liked by Bob Singh Minhas
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Catch the last event in the series: "Remembering to Celebrate - Reflecting on Personal Growth and Achievements" Register with this link:…
Catch the last event in the series: "Remembering to Celebrate - Reflecting on Personal Growth and Achievements" Register with this link:…
Shared by Bob Singh Minhas
Experience
Education
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In today's fast-paced marketplace, organizations require L&D resources that can meet the needs of a global workforce. Learn how to apply instructional design principles and industry best practices to create appropriate and sustainable training, on budget and on time.
WHAT YOU'LL LEARN
Identify your audience and apply adult learning theory to any L&D project.
Conduct needs assessments to determine training needs and appropriate modes of delivery.
Examine key business and…In today's fast-paced marketplace, organizations require L&D resources that can meet the needs of a global workforce. Learn how to apply instructional design principles and industry best practices to create appropriate and sustainable training, on budget and on time.
WHAT YOU'LL LEARN
Identify your audience and apply adult learning theory to any L&D project.
Conduct needs assessments to determine training needs and appropriate modes of delivery.
Examine key business and management concepts needed to run successful L&D projects and teams within an organization or consulting practice.
Evaluate learning design training effectiveness and articulate findings and future actions to stakeholders. -
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Offered in collaboration with MaRS Discovery District, the Certificate in Entrepreneurship guides aspiring and budding entrepreneurs through key strategic decisions and planning milestones in the initial stages of building a business, from developing realistic business and financing plans, to understanding and targeting the right market with effective marketing strategy and messaging. Using the latest tools, strategic thinking in entrepreneurial management, and feedback from industry experts…
Offered in collaboration with MaRS Discovery District, the Certificate in Entrepreneurship guides aspiring and budding entrepreneurs through key strategic decisions and planning milestones in the initial stages of building a business, from developing realistic business and financing plans, to understanding and targeting the right market with effective marketing strategy and messaging. Using the latest tools, strategic thinking in entrepreneurial management, and feedback from industry experts, participants will develop important components of their business, reduce their start-up risk, and build their business faster.
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Part Time Continuing Education Studies
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Part Time Continuing Education Studies
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This program offers comprehensive French language training for professional growth, focusing on practical communication skills. It caters to beginners and advanced learners through tailored courses, emphasizing real-life application. Students learn grammar, vocabulary, and cultural insights, progressing from basic expressions to fluency in oral and written communication. The curriculum covers verb conjugation in present, past, and future tenses, preparing students for effective communication in…
This program offers comprehensive French language training for professional growth, focusing on practical communication skills. It caters to beginners and advanced learners through tailored courses, emphasizing real-life application. Students learn grammar, vocabulary, and cultural insights, progressing from basic expressions to fluency in oral and written communication. The curriculum covers verb conjugation in present, past, and future tenses, preparing students for effective communication in various contexts.
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Throughout the program, you'll learn about the fundamental principles of wireless communication, including radio frequency engineering, cellular networks and wireless protocols. You'll also gain hands-on experience working with the latest tools and technologies used in the wireless industry, from network simulation software to testing equipment for mobile devices.
Our expert faculty members bring years of experience in the wireless telecommunications field, and they'll guide you through…Throughout the program, you'll learn about the fundamental principles of wireless communication, including radio frequency engineering, cellular networks and wireless protocols. You'll also gain hands-on experience working with the latest tools and technologies used in the wireless industry, from network simulation software to testing equipment for mobile devices.
Our expert faculty members bring years of experience in the wireless telecommunications field, and they'll guide you through coursework that covers everything from wireless network design to network automation. And with our strong industry partnerships, you'll have access to internship opportunities, guest speakers and real-world projects that will prepare you for success in the fast-paced wireless industry.
At the end of the program, you'll graduate with the skills and knowledge to pursue a range of careers in wireless telecommunications, from network engineering and design to network automation and testing. -
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Activities and Societies: Lead the Criminology Students Association at Woodsworth College.
The undergraduate program in Criminology and Sociolegal Studies is an interdisciplinary program which provides students with a sound foundation for the understanding of crime, the administration of justice in Canada, and, more generally, the processes of social order and disorder. Criminology and Sociolegal Studies incorporates theory, research methods, and knowledge from a wide range of other disciplines such as history, political science, sociology, law, psychology, economics, and philosophy.
Volunteer Experience
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Guest Speaker
Association of Administrative Professionals
- 1 month
Economic Empowerment
Guest Speaker: Social Media Platforms How to Choose the Right One for Your Organization
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Co-Founder
TEDxNewmarket
- 4 months
Health
Create a TEDx event promoting mental health awareness through engaging live content and local voices.
Lead volunteer team efforts, following TEDx guidelines, and fostering a supportive and safe environment.
Source local voices for impactful content focusing on mental wellness and positive well-being.
Integrate marketing strategies for event promotion and audience engagement.
Curate speakers and coordinate venue and sponsorship selection aligned with mental health…Create a TEDx event promoting mental health awareness through engaging live content and local voices.
Lead volunteer team efforts, following TEDx guidelines, and fostering a supportive and safe environment.
Source local voices for impactful content focusing on mental wellness and positive well-being.
Integrate marketing strategies for event promotion and audience engagement.
Curate speakers and coordinate venue and sponsorship selection aligned with mental health advocacy.
Develop partnerships with community stakeholders to support event promotion and additional mental health initiatives. -
Volunteer Staff - Oakville Studio
Power Yoga Canada
- 8 months
Health
Warmly greeted and checked in members and guests, fostering a warm and welcoming atmosphere from the moment they arrived.
Facilitated seamless new member sign ups and streamlined existing member renewals utilizing advanced Mindbody Online software, ensuring a smooth and efficient process for all.
Worked with other on duty volunteers to maintain impeccable studio cleanliness standards, contributing to an inviting environment conducive to relaxation and focus.
Proactively…Warmly greeted and checked in members and guests, fostering a warm and welcoming atmosphere from the moment they arrived.
Facilitated seamless new member sign ups and streamlined existing member renewals utilizing advanced Mindbody Online software, ensuring a smooth and efficient process for all.
Worked with other on duty volunteers to maintain impeccable studio cleanliness standards, contributing to an inviting environment conducive to relaxation and focus.
Proactively addressed membership inquiries, providing accurate information and guidance to enhance member satisfaction.
Assisted in the preparation and cleanliness of studios between classes, optimizing the experience for both instructors and participants.
Actively engaged in yoga classes, gaining valuable insights to better assist members and guests with informed guidance and support. -
Business Mentor
Orillia Area Community Development Corp. (CDC)
- 4 years
Economic Empowerment
Mentor entrepreneurs and small business owners participating in the Youth Business Mastermind program, offering insights, strategies, and support tailored to their specific needs and goals.
Serve as a regular speaker at conferences and local events focused on Digital Marketing adoption, sharing expertise, best practices, and innovative strategies to help small businesses thrive in rural communities.
Collaborate with Orillia CFDC staff and partners to design and deliver impactful…Mentor entrepreneurs and small business owners participating in the Youth Business Mastermind program, offering insights, strategies, and support tailored to their specific needs and goals.
Serve as a regular speaker at conferences and local events focused on Digital Marketing adoption, sharing expertise, best practices, and innovative strategies to help small businesses thrive in rural communities.
Collaborate with Orillia CFDC staff and partners to design and deliver impactful workshops, training sessions, and educational programs for entrepreneurs and small business owners.
Support the development and implementation of initiatives aimed at fostering entrepreneurship, innovation, and economic development in rural communities, aligning with Orillia CFDC's mission and objectives.
Contribute to the creation of resources, tools, and materials to enhance the effectiveness of mentorship and training programs, ensuring relevance and value for participants.
Network and build relationships with local businesses, organizations, and stakeholders to promote Orillia CFDC's programs and services and facilitate collaboration and partnership opportunities. -
Staples Spotlight Studio Speaker
Staples
- 3 years 3 months
Economic Empowerment
Worked with Staples executives on the launch of Staples Studio Speaker series at the University Ave space in Toronto, showcasing expertise in startup entrepreneurship.
Curated compelling topics in Entrepreneurship, offering tailored support, sharing best practices, and instilling confidence in business plans.
Integrated webcasts and led sessions both in person and online, engaging audiences with interactive Q&A sessions to enhance learning experiences.
Contributed by…Worked with Staples executives on the launch of Staples Studio Speaker series at the University Ave space in Toronto, showcasing expertise in startup entrepreneurship.
Curated compelling topics in Entrepreneurship, offering tailored support, sharing best practices, and instilling confidence in business plans.
Integrated webcasts and led sessions both in person and online, engaging audiences with interactive Q&A sessions to enhance learning experiences.
Contributed by connecting studio managing director with subject matter experts from professional networks, facilitating collaboration and knowledge exchange.
Leveraged strong communication skills to offer specific support and caution against potential pitfalls, enhancing audience engagement and differentiation from typical "broadcast style" presentations.
Collaborated with stakeholders to ensure the Spotlight Space offered rich content that supported attendees in reaching their goals and ambitions, emphasizing the value of continuous learning and professional development. -
Business Mentor
The Learning Partnership
- 4 months
Education
Outcome-Based Collaboration: Collaborate with educators and students at St. Francis of Assisi grade 5 class to develop innovative strategies for idea validation, product development, and sales and marketing. Our chosen project involved creating charcuterie boards repurposed from trees from a Northern Ontario reserve lost due to weather or climate impact. This initiative resulted in enhanced critical thinking and problem-solving skills among grade 5 students and led to the creation of the second…
Outcome-Based Collaboration: Collaborate with educators and students at St. Francis of Assisi grade 5 class to develop innovative strategies for idea validation, product development, and sales and marketing. Our chosen project involved creating charcuterie boards repurposed from trees from a Northern Ontario reserve lost due to weather or climate impact. This initiative resulted in enhanced critical thinking and problem-solving skills among grade 5 students and led to the creation of the second most popular product sold at the school.
Outcome-Oriented Mentorship: Mentor grade 5 students using innovative teaching methods that promote entrepreneurial skills, particularly in sustainable product development and marketing. This approach led to improved student engagement and achievement, as evidenced by the success of the charcuterie board project.
Outcome-Driven Education Sessions: Design and deliver short education sessions focused on business principles and real-world applications, with a specific emphasis on personal soft skill development. These sessions contributed to student understanding and application of key concepts in business execution, especially in the context of creating marketable products like the charcuterie boards. -
Business Mentor
Humber College
- 1 year 1 month
Economic Empowerment
Employ innovative and tailored mentoring techniques during regular phone or in-person meetings with entrepreneurs from the Humber Centre of Entrepreneurship to support idea validation and business plan and cashflow support as needed.
Facilitate goal-setting sessions with the entrepreneur, identifying specific actions and strategies for successful business operations, drawing from deep insights into startup challenges and opportunities.
Assist the entrepreneur in identifying and…Employ innovative and tailored mentoring techniques during regular phone or in-person meetings with entrepreneurs from the Humber Centre of Entrepreneurship to support idea validation and business plan and cashflow support as needed.
Facilitate goal-setting sessions with the entrepreneur, identifying specific actions and strategies for successful business operations, drawing from deep insights into startup challenges and opportunities.
Assist the entrepreneur in identifying and utilizing additional sources of support as needed, showcasing a strong entrepreneurial spirit and understanding of business planning, financing, operations, and marketing.
Provide ongoing encouragement and motivation to sustain the entrepreneur's progress and commitment to business success, fostering an entrepreneurial mindset and continuous improvement.
Recognize and celebrate milestones and achievements made by the young entrepreneur, reinforcing positive momentum and growth. -
Founding Board Member and Speaker
Canadian Association of Marketing Professionals (CAMP)
- 1 year 1 month
Economic Empowerment
The Canadian Association of Marketing Professionals (CAMP) is an inclusion based not for profit organization that unites all marketers across the country.
We provide a means to connect marketing professionals of all types – from seasoned marketing executives to those embarking on a career in marketing, and everyone in between – creating an open space of collaboration and opportunity. -
Board Member for CANSA Marketing Subcommittee
Canadian Security Association / Association canadienne de la sécurité (CANASA)
- 1 year 1 month
Economic Empowerment
Contribute strategic insights and oversight to CANSA's marketing initiatives within the Marketing Subcommittee.
Collaborate on strategic planning and implementation of marketing plans aligned with CANSA's goals.
Contribute expertise in digital marketing strategies, content development, and campaign management.
Identify and pursue marketing partnerships and collaboration opportunities.
Contribute to reporting and evaluation of marketing efforts to drive continuous…Contribute strategic insights and oversight to CANSA's marketing initiatives within the Marketing Subcommittee.
Collaborate on strategic planning and implementation of marketing plans aligned with CANSA's goals.
Contribute expertise in digital marketing strategies, content development, and campaign management.
Identify and pursue marketing partnerships and collaboration opportunities.
Contribute to reporting and evaluation of marketing efforts to drive continuous improvement.
Demonstrate commitment to CANSA's mission and values, engaging in board activities and adhering to organizational standards.
Publications
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Leveraging Instructional Design for FAQs: Enhancing Customer Engagement and Reducing Support Load
LinkedIn
Leveraging instructional design for FAQs and common customer questions enhances customer engagement and satisfaction while reducing the burden on support teams. By structuring content logically, using clear and concise language, and incorporating visual aids, businesses can create a user-friendly FAQ section that provides accurate and consistent answers 24/7. This approach not only meets customer expectations but also fosters loyalty and trust, allowing support teams to focus on complex issues…
Leveraging instructional design for FAQs and common customer questions enhances customer engagement and satisfaction while reducing the burden on support teams. By structuring content logically, using clear and concise language, and incorporating visual aids, businesses can create a user-friendly FAQ section that provides accurate and consistent answers 24/7. This approach not only meets customer expectations but also fosters loyalty and trust, allowing support teams to focus on complex issues and improving overall service efficiency. Investing in well-designed FAQs ensures customers feel valued and supported, contributing to long-term business success.
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Elevating Loyalty Programs with Strategic Learning and Instructional Design
LinkedIn
To drive customer retention and long-term success, businesses must integrate effective learning and instructional design into their loyalty programs. This involves educating customers about the program's benefits, training employees to be effective program advocates, and personalizing learning experiences to boost engagement. Key strategies include using microlearning modules, gamification, blended learning approaches, and continuous feedback mechanisms. By prioritizing customer education and…
To drive customer retention and long-term success, businesses must integrate effective learning and instructional design into their loyalty programs. This involves educating customers about the program's benefits, training employees to be effective program advocates, and personalizing learning experiences to boost engagement. Key strategies include using microlearning modules, gamification, blended learning approaches, and continuous feedback mechanisms. By prioritizing customer education and employee training, businesses can create loyalty programs that enhance customer satisfaction, retention, and advocacy, positioning themselves as leaders in customer success and instructional design.
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Enhancing Customer Success through Instructional Design
LinkedIn
Unlock the Power of Instructional Design for Customer Success!
In today's competitive market, ensuring your customers are not just satisfied but truly successful is key to your organization’s growth. Discover how instructional design can transform your customer success strategy, enhance onboarding, boost product adoption, and increase retention rates.
Key Benefits:
Enhanced onboarding experience
Improved product adoption
Increased customer retention
Scalable support…Unlock the Power of Instructional Design for Customer Success!
In today's competitive market, ensuring your customers are not just satisfied but truly successful is key to your organization’s growth. Discover how instructional design can transform your customer success strategy, enhance onboarding, boost product adoption, and increase retention rates.
Key Benefits:
Enhanced onboarding experience
Improved product adoption
Increased customer retention
Scalable support solutions
Join the conversation on how effective educational programs can set your organization apart as a leader in customer success. Let’s empower customers to achieve their goals with confidence!
#InstructionalDesign #CustomerSuccess #CustomerExperience #EdTech #Onboarding #ProductAdoption #CustomerRetention #SaaS #CustomerHappiness #SupportSolutions -
https://www.youtube.com/watch?v=AZEBPcQ3Ifo
Live Coffee Talk Podcast with Michelle Kuei
Projects
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Futurpreneur's #OwnersWanted Pilot Program
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Analysis:
In 2023, the Ontario Government recognized the need to support young entrepreneurs in acquiring businesses from retiring owners in rural areas. The #OwnersWanted program was launched to ensure business continuity and economic growth by addressing gaps in buyer knowledge and access to available businesses.
Design:
The program included several key elements developed with feedback from the Ontario Business Development Manager:
Virtual Workshops: Three workshops in…Analysis:
In 2023, the Ontario Government recognized the need to support young entrepreneurs in acquiring businesses from retiring owners in rural areas. The #OwnersWanted program was launched to ensure business continuity and economic growth by addressing gaps in buyer knowledge and access to available businesses.
Design:
The program included several key elements developed with feedback from the Ontario Business Development Manager:
Virtual Workshops: Three workshops in November 2023, January, and February 2024, focused on acquisition strategies, financing options, and succession planning. These sessions featured experts from across Canada on business acquisition and ownership.
Live Workshop: Conducted in March 2024 in the Niagara Region, based on inquiries about buying a business. This workshop featured local experts and included in-person group activities to enhance knowledge transfer.
Mentorship Networks: Established to connect young entrepreneurs with experienced business owners, providing ongoing support.
Development:
Content was developed to address identified gaps, ensuring it was informative and engaging. Guest speakers, panelists, and community partners were selected for their expertise in business acquisition and entrepreneurship.
Implementation:
Workshops and Webinars: Engaged over 80 attendees through interactive sessions and Q&A opportunities. Notable speakers included industry experts and Futurpreneur alumni who had experience in buying or selling businesses.
Community Engagement: Organized events that brought together aspiring entrepreneurs and experienced local support providers, fostering a supportive network and community.
Evaluation:
Participant feedback indicated increased confidence in pursuing business acquisitions, highlighting the program's positive impact in facilitating first steps towards ownership in Ontario.Other creators -
Program Manager - Digital Transformation Program (Funded by EDSC)
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Analysis:
Conducted needs assessment based on Employment and Social Development Canada (EDSC) initial project charter.
Collaborated with an Economic Development agency to conduct further needs assessment.
Design:
Worked with chief learning officer and instructional designers to develop the digital transformation program curriculum aligned with EDSC learning objectives.
Developed copy for marketing materials for the Digital Transformation Program (DTP).
Created partnership…Analysis:
Conducted needs assessment based on Employment and Social Development Canada (EDSC) initial project charter.
Collaborated with an Economic Development agency to conduct further needs assessment.
Design:
Worked with chief learning officer and instructional designers to develop the digital transformation program curriculum aligned with EDSC learning objectives.
Developed copy for marketing materials for the Digital Transformation Program (DTP).
Created partnership frameworks and outreach materials to attract ecosystem partners for program awareness in Puslinch and Wellington County.
Development:
Designed internship placement procedures and wage subsidy guidelines in collaboration with EDSC guidelines.
Implementation:
Recruited 24 job seekers and onboarded 33 employers and employees into the Digital Transformation Program.
Facilitated the placement of 11 youth interns into quality employment positions.
Evaluation:
Monitored internship progress and evaluated employer and participant satisfaction.
Summarized program results to create the "Rural Economic Development Playbook" in partnership with Prepr.
Assessed outcomes and impact on digital skill enhancement within the local community.Other creators -
Program Manager - Flexible Upskilling Network Program (Funded by EDSC)
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Analysis: Directed the successful launch and implementation of the Flexible Upskilling Network (F.U.N.) program, funded by Employment and Social Development Canada. Conducted comprehensive analysis to refine program based on participant, employer, team, and stakeholder feedback.
Design: Updated onboarding using SurveyMonkey Apply to seamlessly integrate applicants and employers, enhancing participant experience and engagement.
Development: Forged partnerships across sectors…Analysis: Directed the successful launch and implementation of the Flexible Upskilling Network (F.U.N.) program, funded by Employment and Social Development Canada. Conducted comprehensive analysis to refine program based on participant, employer, team, and stakeholder feedback.
Design: Updated onboarding using SurveyMonkey Apply to seamlessly integrate applicants and employers, enhancing participant experience and engagement.
Development: Forged partnerships across sectors benefiting from digital adoption to secure internships. Executed guidelines for employer onboarding and support, refining processes based on feedback.
Implementation: Placed 60 youth in internships, providing crucial skills and industry exposure. Conducted training across diverse cohorts to ensure learning outcomes. Actively monitored intern progress to ensure compliance and support.
Evaluation: Implemented pre- and post-participant surveys to measure learning and program impact. Assessed post-employment feedback for alignment with real-world skills.
Key Achievements: Trained 60 youth, resulting in 52 quality employment opportunities across various sectors.
Collaboration with Employers: Worked with Growth Team to engage employers in hiring interns. Guided seamless onboarding and secured wage subsidies, fostering mutual benefit and growth.
This initiative empowered youth and addressed industry needs, contributing to Ontario's economic workforce development.Other creators -
Futurpreneur’s Growth Accelerator Program
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Futurpreneur’s Growth Accelerator is a premier program for young entrepreneurs in their second year of business, combining digital facilitation with an in-person strategy pitch session in Toronto.
1. Analysis:
Research identified ways to better support funded entrepreneurs, focusing on learning problems, goals, and assessing current knowledge and skills.
2. Design:
The design phase, in collaboration with the Director of Programs, created application guidelines, processes…Futurpreneur’s Growth Accelerator is a premier program for young entrepreneurs in their second year of business, combining digital facilitation with an in-person strategy pitch session in Toronto.
1. Analysis:
Research identified ways to better support funded entrepreneurs, focusing on learning problems, goals, and assessing current knowledge and skills.
2. Design:
The design phase, in collaboration with the Director of Programs, created application guidelines, processes, and a program outline with a weekly agenda to align with learning objectives. High-level lesson plans guided expert presentations.
3. Development:
Subject matter experts were recruited to deliver content on marketing, operations, and finance. Workshops provided actionable strategies, and a session prepared participants for the pitch competition. Instructional materials were developed and pilot-tested.
4. Implementation:
Starting in February 2023, the program included marketing workshops, operational assets in March, and financial forecasting in April. Mastermind groups were facilitated, guiding participants toward their goals.
5. Evaluation:
Continuous support and evaluations ensured learning objectives were met. The program culminated in a pitch competition for a $10,000 prize, with post-event analysis identifying areas for improvement.
Results:
The program guided 24 young entrepreneurs in financing, operations, and marketing, emphasizing teamwork, strategic planning, and presentation skills.
Conclusion:
Futurpreneur’s Growth Accelerator successfully empowered young entrepreneurs with essential knowledge and tools for growth, showcasing impactful community support.Other creators -
Futurpreneur EIR Road Tour in October 2022
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Analysis
The Futurpreneur EIR Road Tour, part of Canadian Business Week, was held across Ontario in October 2022. The initiative, backed by the Ontario Government, aimed to support and inspire young entrepreneurs in rural and remote areas, providing them with essential resources to launch their businesses.
Design
The tour's design included in-person workshops led by Futurpreneur's Entrepreneurs-in-Residence. These workshops were structured to help participants:
Determine the…Analysis
The Futurpreneur EIR Road Tour, part of Canadian Business Week, was held across Ontario in October 2022. The initiative, backed by the Ontario Government, aimed to support and inspire young entrepreneurs in rural and remote areas, providing them with essential resources to launch their businesses.
Design
The tour's design included in-person workshops led by Futurpreneur's Entrepreneurs-in-Residence. These workshops were structured to help participants:
Determine the stage of their startup.
Understand the next steps in their entrepreneurial journey.
Translate these steps into actionable information for creating a strong business plan.
Development
To develop the tour, collaboration occurred with the Ontario Business Development Manager to:
Coordinate workshop locations with regional partners.
Plan specific routes and dates for workshop delivery.
Ensure accessibility and benefits for all rural entrepreneurs.
Establish and re-establish relationships with regional partners.
Visit post-dispersed entrepreneurs to gather feedback on their progress and challenges.
Implementation
The implementation involved:
Conducting workshops across various locations in Ontario.
Ensuring events were accessible to rural entrepreneurs.
Facilitating direct engagement with new and existing service partners.
Collecting feedback from entrepreneurs to refine support strategies.
Evaluation
The evaluation of the road tour indicated significant impacts, including:
Supporting over 40 new entrepreneurs.
Strengthening relationships with new and existing partners.
Gathering valuable insights to improve ongoing support for rural communities.
Highlighting the importance of direct engagement and localized support in fostering entrepreneurial growth in rural Ontario.
Contributing to the economic development of these communities by addressing the needs of rural entrepreneurs.Other creators -
FOCUS YESS Program Level 4: Becoming the Boss
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Overview:
The FOCUS YESS Program Level 4: Becoming the Boss is a 14-week program aimed at supporting at-risk youth by providing essential business skills, mentorship, and practical experience to foster entrepreneurial spirit and self-sufficiency.
Responsibilities:
Developed curriculum and lesson plans
Created presentation outlines
Coordinated business expert mentorship
Facilitated mentor presentations
Delivered content presentations as a subject matter expert
Led…Overview:
The FOCUS YESS Program Level 4: Becoming the Boss is a 14-week program aimed at supporting at-risk youth by providing essential business skills, mentorship, and practical experience to foster entrepreneurial spirit and self-sufficiency.
Responsibilities:
Developed curriculum and lesson plans
Created presentation outlines
Coordinated business expert mentorship
Facilitated mentor presentations
Delivered content presentations as a subject matter expert
Led mastermind sessions
1. Analysis:
Conducted in-person group interviews to define knowledge gaps and learning styles of at-risk youth
Refined learning objectives: developing a business plan, business cash flow, entrepreneurial soft skills
2. Design:
Structured 14-week program into weekly modules
Structured 14-week lessons into daily education modules to be delivered asynchronously
Included interactive activities, case studies, real-life examples
Designed evaluation methods: quizzes, project submissions, feedback sessions
3. Development:
Created detailed lesson plans on business topics
Prepared presentation materials
Developed mentorship framework with business experts
Prepared to deliver presentations on key topics
4. Implementation:
Launched program and set expectations
Delivered weekly lessons: lectures, group discussions, hands-on activities
Coordinated and facilitated mentor presentations
Delivered subject matter expert presentations
Led mastermind sessions
5. Evaluation:
Created weekly quizzes and journal entry prompts to assess knowledge levels and identify gaps
Conducted regular assessments to monitor progress
Collected feedback for improvement
Conducted post-program survey about participants' experience
Evaluated success based on business plan development and entrepreneurial skills
Outcome:
The FOCUS YESS Program Level 4: Becoming the Boss served 15 at-risk youth. Outcomes included:
4 launched their own businesses
8 used entrepreneurial skills in employment
2 returned to school
1 dropped outOther creators -
Storefront to Online Program - Funded by FedDev and Local CFDC's
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Overview:
In response to Covid-19 shutdowns, I launched the "Storefront to Online" program to help rural small businesses in Simcoe County transition to digital operations. This initiative enabled 40 small businesses to stay open and discover new markets.
1. Analysis:
Needs Assessment: Identified challenges faced by rural businesses due to shutdowns.
Target Audience: Small business owners lacking digital presence.
Goal: Transition 40 businesses online to ensure continuity and…Overview:
In response to Covid-19 shutdowns, I launched the "Storefront to Online" program to help rural small businesses in Simcoe County transition to digital operations. This initiative enabled 40 small businesses to stay open and discover new markets.
1. Analysis:
Needs Assessment: Identified challenges faced by rural businesses due to shutdowns.
Target Audience: Small business owners lacking digital presence.
Goal: Transition 40 businesses online to ensure continuity and explore new markets.
2. Design:
Program Structure: Created a framework including digital assessments, training modules, and one-on-one consultations.
Assessment Tools: Developed a tool to evaluate each business's digital capabilities.
Content: Focused on e-commerce setup, social media marketing, website development, and online customer engagement.
3. Development:
Training Materials: Created guides, video tutorials, and case studies.
Assessment Integration: Tailored training based on assessment results.
Consultation Framework: Developed a structure for personalized consultation calls.
4. Implementation:
Onboarding: Enrolled 40 businesses and conducted digital assessments.
Training Delivery: Provided targeted training through online workshops and self-paced resources.
One-on-One Consultations: Offered personalized guidance to troubleshoot issues and provide solutions.
5. Evaluation:
Performance Metrics: Monitored transition to online platforms, website traffic, online sales growth, and customer engagement.
Feedback: Collected feedback via surveys and follow-up calls.
Impact Analysis: Analyzed the program's impact on business sustainability and growth.
Results:
The "Storefront to Online" program successfully transitioned 40 businesses in Simcoe County to the digital space, ensuring continued operations during shutdowns. Many businesses found new markets and experienced growth, demonstrating the critical role of digital expertise in supporting rural businesses. -
Starter Company Plus - City of Kawartha Lakes
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Analysis:
Through the Starter Company Plus program, I identified the need for comprehensive support for entrepreneurs in the City of Kawartha Lakes. The program offers:
One-on-one guidance from Small Business Enterprise Centre advisors.
Access to business workshops, seminars, and networking events on topics such as business planning, budgeting, and marketing campaigns.
Mentorship from experienced business professionals.
Grants up to $5,000 for starting, expanding, or buying a…Analysis:
Through the Starter Company Plus program, I identified the need for comprehensive support for entrepreneurs in the City of Kawartha Lakes. The program offers:
One-on-one guidance from Small Business Enterprise Centre advisors.
Access to business workshops, seminars, and networking events on topics such as business planning, budgeting, and marketing campaigns.
Mentorship from experienced business professionals.
Grants up to $5,000 for starting, expanding, or buying a business.
Design:
Utilizing the available resources, I designed a 3-day live course to enhance the teaching curriculum. The course focused on the key areas of business development identified in the analysis phase.
Development:
The curriculum was meticulously redeveloped to cover critical aspects of entrepreneurship, business plan and cashflow financials. I created engaging and practical content tailored to the needs of aspiring and existing business owners. I also used LivePlan as the business plan cloud software to allow participants to continue to refine their plan after launch.
Implementation:
I spearheaded the marketing and promotion efforts to attract participants. Through targeted campaigns and strategic outreach, I successfully engaged a diverse group of entrepreneurs. Additionally, I conducted interviews to select the most promising participants, ensuring a high-impact learning environment.
Evaluation:
The program's success was measured through participant feedback and post-course evaluations. The revamped curriculum and structured selection process resulted in highly satisfied participants and several successful business launches and expansions.Other creators -
Networking for Newcomers: A Two-Part Series
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I led a two-part series to help newcomers in Simcoe County network effectively for business and career growth. The initiative provided essential skills and practical experience, tailored to the Canadian context.
Event 1: Introduction to Networking Basics
Participants learned:
Typical Canadian introductions and greetings.
Understanding personality and gender dynamics.
Crafting and communicating a versatile networking pitch.
Event 2: Practical Networking…I led a two-part series to help newcomers in Simcoe County network effectively for business and career growth. The initiative provided essential skills and practical experience, tailored to the Canadian context.
Event 1: Introduction to Networking Basics
Participants learned:
Typical Canadian introductions and greetings.
Understanding personality and gender dynamics.
Crafting and communicating a versatile networking pitch.
Event 2: Practical Networking Application
Participants practiced skills from the first session through:
Interactive activities to initiate networking conversations.
Personalized feedback to refine techniques.
Confidence-building exercises for comfortable engagement.
Analysis:
Identified the challenge for newcomers to connect with locals for business opportunities.
Conducted interviews revealing cultural gaps in initiating conversations.
Recognized this skill would aid community integration.
Design:
Objectives: Understand networking norms, create pitches, apply skills, and build confidence.
Developed a structured two-part series with instructional materials.
Development:
Created presentations, practical exercises, and feedback tools.
Implementation:
Conducted interactive sessions with active participation and support materials.
Evaluation:
Twenty newcomers attended both sessions.
Positive feedback on confidence in local engagement.
Unexpected outcomes: increased civic engagement and networking among attendees.
This series effectively addressed newcomers' needs, boosting their networking skills and confidence.
Languages
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English
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