“I had the pleasure of working with Chris directly and indirectly since 2010. Chris is a dedicated and highly driven professional with a keen sense for problem solving and operational improvement. Chris is highly analytical and has excellent abstract reasoning and often offered viable and sometimes better alternatives to the consensus way forward. Chris is a big advocate for automation and online resources and is excellent at navigating large teams through major change with compassion and authenticity. I highly recommend Chris for Analyst, Change Management and People Management roles.”
About
As the Global IT Service Desk Group Manager at Amazon, I lead the delivery of the service desk for internal IT support across multiple regions and channels. With over 15 years of experience in operational and strategic roles, I have a proven track record of delivering high-quality service and customer satisfaction, while managing large and diverse teams of IT engineers and managers.
I am a certified Business Analyst and Lean Six Sigma Green Belt, with expertise in process improvement, help desk support, and people management. I apply lean and continuous improvement principles and best practices to optimize IT service delivery and support processes, systems, and performance. I am also a culture-first leader who develops and empowers people's talent, from onboarding to career progression and personal growth.
Activity
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It was a pleasure to welcome so many members of our community inside Amazon’s office at The Post today to mark the opening of a major milestone: our…
It was a pleasure to welcome so many members of our community inside Amazon’s office at The Post today to mark the opening of a major milestone: our…
Liked by Chris Coello
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Another event knocked out of the park by Connect@YVR. Might be our highest Smiles per Amazonian (SPA) result yet! 🙌🏻.
Another event knocked out of the park by Connect@YVR. Might be our highest Smiles per Amazonian (SPA) result yet! 🙌🏻.
Liked by Chris Coello
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Meet Faud Ali, a Seattle-based driver for Amazon. On what seemed like another normal day on his delivery route, a house in Burien, Washington, caught…
Meet Faud Ali, a Seattle-based driver for Amazon. On what seemed like another normal day on his delivery route, a house in Burien, Washington, caught…
Liked by Chris Coello
Experience
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Education
Licenses & Certifications
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Business Analysis
University of British Columbia
Issued
Volunteer Experience
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Volunteer Lacrosse Coach - U7/U9/U11/U13
Port Coquitlam Minor Lacrosse
- Present 5 years 7 months
Children
Coaching the Mini Tyke, Tyke, Novice and Pee Wee (U7-U13) level box and field lacrosse teams. Made up of a team of 15 children ages 4- 12, and volunteer assistant coaches.
Creating practice plans, running skill training drills, motivating kids to prioritize participation, having fun, Fair play and respect.
Game day bench management, and accountability for safety and emergency planning for player safety.
Organizations
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IIBA
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- Present
Recommendations received
15 people have recommended Chris
Join now to viewMore activity by Chris
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We're always excited to support brilliant minds from universities around the world through our Event Productions team. Your energy and creativity are…
We're always excited to support brilliant minds from universities around the world through our Event Productions team. Your energy and creativity are…
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Hiring Alert: Kevin Chivington's team is hiring a vendor manager in London to manage Internet Service Provider (ISP) relationships for EMEA-based…
Hiring Alert: Kevin Chivington's team is hiring a vendor manager in London to manage Internet Service Provider (ISP) relationships for EMEA-based…
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⭐ Calling for IT support professionals! ⭐ Amazon Vancouver, Canada is currently seeking IT Support Associates. If you're interested, take a look at…
⭐ Calling for IT support professionals! ⭐ Amazon Vancouver, Canada is currently seeking IT Support Associates. If you're interested, take a look at…
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I’m happy to share that I started a new position as Senior Business Analyst - Cybersecurity at ATB Financial!
I’m happy to share that I started a new position as Senior Business Analyst - Cybersecurity at ATB Financial!
Liked by Chris Coello
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Today we celebrated ServiceNow Costa Rica’s office expansion! What an exciting time to be part of this amazing company and we are just getting…
Today we celebrated ServiceNow Costa Rica’s office expansion! What an exciting time to be part of this amazing company and we are just getting…
Liked by Chris Coello
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“Dear Ethan, How can I skip first-line management and go straight to the executive level?” There is one way to do it, but some people won’t like my…
“Dear Ethan, How can I skip first-line management and go straight to the executive level?” There is one way to do it, but some people won’t like my…
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Nobody tells me what to do! That’s not a declaration of what I want to happen. It’s not me saying “I’m not going to listen to you,” or anything even…
Nobody tells me what to do! That’s not a declaration of what I want to happen. It’s not me saying “I’m not going to listen to you,” or anything even…
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