About
With over 15 years of experience in luxury hospitality management, I am a passionate and sophisticated General Manager at The Ritz-Carlton Hotel Company, L.L.C. My mission is to craft strategic initiatives and innovative business models that elevate financial performance, guest and employee engagement, and overall business growth. I have a proven track record of managing large and diverse properties, repositioning and rebranding hotels, and developing and implementing experiences, wellness concepts and sustainability programs that enhance guest experience and satisfaction.
I have successfully led the operations and teams of several Ritz-Carlton properties across different markets and segments, achieving high rankings and ratings from Forbes, TripAdvisor, and Michelin. I have also been recognized with the Operational Excellence GM Award 2017 and the Marriott International Performance Recognition 2018 and 2023 for my outstanding results and leadership. I excel in overcoming logistical challenges while preserving a welcoming hospitality that mirrors the sophistication of the hotels I manage. My diverse pursuits reflect a deep passion for luxury travel, environmental sustainability, and international cultures, driving exclusive and authentic experiences in every endeavor.
Articles by Guillaume
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Ritz Carlton Montreal #1 City Hotel in Canada by Travel & Leisure
Ritz Carlton Montreal #1 City Hotel in Canada by Travel & Leisure
By Guillaume Benezech
Contributions
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How do you manage customer loyalty and retention in the luxury sector?
Can luxury and loyalty programs be synonymous? … Let's wonder what factors lead many luxury brands to opt out of loyalty programs? Recognition through emotional connection and personalization is always the best reward for any customer. Take cues from Bulgari and Hermes, who are redefining customer appreciation through tailored strategies, offering exclusive products, and crafting personalized experiences to forge deep emotional bonds with their top-tier clientele.
Activity
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The hospitality industry offers many paths to success — a perk I personally experienced during the varied roles throughout my own career. This week,…
The hospitality industry offers many paths to success — a perk I personally experienced during the varied roles throughout my own career. This week,…
Liked by Guillaume Benezech
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Twelve years of excellence, exceptional service, and #RCMemories. We are deeply thankful to our cherished guests and The Ladies and Gentlemen of The…
Twelve years of excellence, exceptional service, and #RCMemories. We are deeply thankful to our cherished guests and The Ladies and Gentlemen of The…
Liked by Guillaume Benezech
Experience
Education
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Activities and Societies: coaching, actionable feedback, skill-building, and strategic planning
6 months private coaching with Dr. Camille Preston, CEO and Founder of AIM Leaderhsip LLC. A collaboration that integrates coaching, actionable feedback, skill-building, and strategic planning
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Strategy basics (1 week training at the University of North Carolina, Kenan-Flagler Business School
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Basics of management in hospitality: time management, cost control, guest complaint management
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Volunteer Experience
Honors & Awards
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2023 Hotel of the Year Award - Classic Luxury
Marriott International US & Canada
Recognized as the 2023 Hotel of the Year in Classic Luxury for Canada! Exceptional dedication to service and luxury has truly set the bar not only in Toronto but across the country. Team exemplified the brand's essence of "Ladies and Gentlemen serving Ladies and Gentlemen." Team's commitment to creating extraordinary experiences has earned the hotel the prestigious Forbes Five-Star rating and the highest guest satisfaction scores (84.3%), including a remarkable Event Satisfaction Score of 100%…
Recognized as the 2023 Hotel of the Year in Classic Luxury for Canada! Exceptional dedication to service and luxury has truly set the bar not only in Toronto but across the country. Team exemplified the brand's essence of "Ladies and Gentlemen serving Ladies and Gentlemen." Team's commitment to creating extraordinary experiences has earned the hotel the prestigious Forbes Five-Star rating and the highest guest satisfaction scores (84.3%), including a remarkable Event Satisfaction Score of 100% satisfaction
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2024 top 500 hotels in the world
Travel + Leisure Co.
named in the prestigious Travel + Leisure Co. Top 500 Hotels in the World List for 2024 and the only hotel in Ontario!
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MILUX General Manager of the year 2023
Marriott Luxury Brands President and Managing Director US & Canada for MILUX
Recognize as 1 of the 15 General Managers of the year 2023 for all Marriott Luxury brands worldwide
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Marriott US & Canada Best Guest Experience recognition
Marriott International US & Canada
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AAA Best of Housekeeping 2020
AAA
Our property has been designated a AAA ‘Best of Housekeeping’ property for 2020, surpassing significantly expectations, as measured during the inspector’s comprehensive on-site inspections.
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Marriott International Performance recognition 2018
Marriott International
The Ritz-Carlton Hotel de la Paix, Geneva was recognized for its new addition to the Ritz-Carlton family. The team has done a fantastic job in repositioning this historic hotel and the results are nothing else but exceptional. Average rate has grown almost $180 post renovation and re branding making it an outstanding example of the success of combining investment with the power ot The Ritz-Carlton brand. In just one year, the team has propelled The Ritz-Carlton, Hotel de la Paix Geneva as #1…
The Ritz-Carlton Hotel de la Paix, Geneva was recognized for its new addition to the Ritz-Carlton family. The team has done a fantastic job in repositioning this historic hotel and the results are nothing else but exceptional. Average rate has grown almost $180 post renovation and re branding making it an outstanding example of the success of combining investment with the power ot The Ritz-Carlton brand. In just one year, the team has propelled The Ritz-Carlton, Hotel de la Paix Geneva as #1 traveler ranked on TripAdvisor distancing itself from brands like Four Seasons and Mandarin Oriental, while the Fiskebar which brings a complete new energy in the restaurant scene in Geneva is already #2 after 1 year of opening
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Operational Excellence GM Award 2017
Marriott Luxury Hotels Europe corporate office
Languages
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English
Full professional proficiency
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French
Native or bilingual proficiency
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Spanish
Limited working proficiency
Recommendations received
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LinkedIn User
2 people have recommended Guillaume
Join now to viewMore activity by Guillaume
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Congratulations to our President and Chief Operating Officer, Alexandra Walterspiel, for being recognized as one of the Top 50 Women Leaders in…
Congratulations to our President and Chief Operating Officer, Alexandra Walterspiel, for being recognized as one of the Top 50 Women Leaders in…
Liked by Guillaume Benezech
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Our newest super yacht Ilma is here and she's gorgeous! The Ritz-Carlton Yacht Collection had the pleasure of hosting a selection of our most valued…
Our newest super yacht Ilma is here and she's gorgeous! The Ritz-Carlton Yacht Collection had the pleasure of hosting a selection of our most valued…
Liked by Guillaume Benezech
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She's here and she's a beauty! The Ritz-Carlton Yacht Collection had the pleasure of hosting a selection of our most valued partners onboard Ilma…
She's here and she's a beauty! The Ritz-Carlton Yacht Collection had the pleasure of hosting a selection of our most valued partners onboard Ilma…
Liked by Guillaume Benezech
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We are thrilled to share coverage of Grande Lakes Orlando on Elite Traveler | Elite Luxury Publishing, Inc. in an article titled “Grande Lakes…
We are thrilled to share coverage of Grande Lakes Orlando on Elite Traveler | Elite Luxury Publishing, Inc. in an article titled “Grande Lakes…
Liked by Guillaume Benezech
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