Guillaume Benezech

Guillaume Benezech

Canada
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About

With over 15 years of experience in luxury hospitality management, I am a passionate and sophisticated General Manager at The Ritz-Carlton Hotel Company, L.L.C. My mission is to craft strategic initiatives and innovative business models that elevate financial performance, guest and employee engagement, and overall business growth. I have a proven track record of managing large and diverse properties, repositioning and rebranding hotels, and developing and implementing experiences, wellness concepts and sustainability programs that enhance guest experience and satisfaction.

I have successfully led the operations and teams of several Ritz-Carlton properties across different markets and segments, achieving high rankings and ratings from Forbes, TripAdvisor, and Michelin. I have also been recognized with the Operational Excellence GM Award 2017 and the Marriott International Performance Recognition 2018 and 2023 for my outstanding results and leadership. I excel in overcoming logistical challenges while preserving a welcoming hospitality that mirrors the sophistication of the hotels I manage. My diverse pursuits reflect a deep passion for luxury travel, environmental sustainability, and international cultures, driving exclusive and authentic experiences in every endeavor.

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Experience

  • The Ritz-Carlton Hotel Company, L.L.C. Graphic

    The Ritz-Carlton Hotel Company, L.L.C.

    Bethesda, Maryland, United States

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    Toronto, Ontario, Canada

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    Golf Resort Naples, Florida

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    Geneva, Switzerland

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    Montreal, Quebec, Canada

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    Geneva, Switzerland

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    Lyon, france

Education

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    Activities and Societies: coaching, actionable feedback, skill-building, and strategic planning

    6 months private coaching with Dr. Camille Preston, CEO and Founder of AIM Leaderhsip LLC. A collaboration that integrates coaching, actionable feedback, skill-building, and strategic planning

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    Strategy basics (1 week training at the University of North Carolina, Kenan-Flagler Business School

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    Basics of management in hospitality: time management, cost control, guest complaint management

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Volunteer Experience

Honors & Awards

  • 2023 Hotel of the Year Award - Classic Luxury

    Marriott International US & Canada

    Recognized as the 2023 Hotel of the Year in Classic Luxury for Canada! Exceptional dedication to service and luxury has truly set the bar not only in Toronto but across the country. Team exemplified the brand's essence of "Ladies and Gentlemen serving Ladies and Gentlemen." Team's commitment to creating extraordinary experiences has earned the hotel the prestigious Forbes Five-Star rating and the highest guest satisfaction scores (84.3%), including a remarkable Event Satisfaction Score of 100%…

    Recognized as the 2023 Hotel of the Year in Classic Luxury for Canada! Exceptional dedication to service and luxury has truly set the bar not only in Toronto but across the country. Team exemplified the brand's essence of "Ladies and Gentlemen serving Ladies and Gentlemen." Team's commitment to creating extraordinary experiences has earned the hotel the prestigious Forbes Five-Star rating and the highest guest satisfaction scores (84.3%), including a remarkable Event Satisfaction Score of 100% satisfaction

  • 2024 top 500 hotels in the world

    Travel + Leisure Co.

    named in the prestigious Travel + Leisure Co. Top 500 Hotels in the World List for 2024 and the only hotel in Ontario!

  • MILUX General Manager of the year 2023

    Marriott Luxury Brands President and Managing Director US & Canada for MILUX

    Recognize as 1 of the 15 General Managers of the year 2023 for all Marriott Luxury brands worldwide

  • Marriott US & Canada Best Guest Experience recognition

    Marriott International US & Canada

  • AAA Best of Housekeeping 2020

    AAA

    Our property has been designated a AAA ‘Best of Housekeeping’ property for 2020, surpassing significantly expectations, as measured during the inspector’s comprehensive on-site inspections.

  • Marriott International Performance recognition 2018

    Marriott International

    The Ritz-Carlton Hotel de la Paix, Geneva was recognized for its new addition to the Ritz-Carlton family. The team has done a fantastic job in repositioning this historic hotel and the results are nothing else but exceptional. Average rate has grown almost $180 post renovation and re branding making it an outstanding example of the success of combining investment with the power ot The Ritz-Carlton brand. In just one year, the team has propelled The Ritz-Carlton, Hotel de la Paix Geneva as #1…

    The Ritz-Carlton Hotel de la Paix, Geneva was recognized for its new addition to the Ritz-Carlton family. The team has done a fantastic job in repositioning this historic hotel and the results are nothing else but exceptional. Average rate has grown almost $180 post renovation and re branding making it an outstanding example of the success of combining investment with the power ot The Ritz-Carlton brand. In just one year, the team has propelled The Ritz-Carlton, Hotel de la Paix Geneva as #1 traveler ranked on TripAdvisor distancing itself from brands like Four Seasons and Mandarin Oriental, while the Fiskebar which brings a complete new energy in the restaurant scene in Geneva is already #2 after 1 year of opening

  • Operational Excellence GM Award 2017

    Marriott Luxury Hotels Europe corporate office

Languages

  • English

    Full professional proficiency

  • French

    Native or bilingual proficiency

  • Spanish

    Limited working proficiency

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