“I had the incredible opportunity to have Maureen as my leader and mentor, and it has been a truly transformative experience for me both personally and professionally. Maureen is the type of leader that leads by example, and does so with honesty, integrity, and genuine care for those around her. As Vice President of Customer Experience, Maureen demonstrated an absolute mastery of navigating complex challenges with data driven decisions, and her ability to balance visionary planning with practical execution is truly impressive. Maureen’s exceptional communication skills and ability to inspire people at all levels throughout the organization brought the organization to a new age of engagement, collaboration, and accountability. I highly recommend Maureen for any leadership role.”
About
I have a proven track record of leading transformative initiatives across diverse industries and I possess a wealth of expertise in Operations and Customer Experience Management. My career spans senior leadership roles in utilities, technology, health care, manufacturing, retail, insurance, and consulting practices, where I have consistently driven business transformation and optimized employee and customer experiences.
I am a founding member of the Customer Experience Professionals Association (CXPA), a Certified Customer Experience Professional (CCXP - CXPA), and a Certified Change Management Professional (PROSCI).
Activity
-
Public Benefit Announcement 👇 Consumers Energy buried power lines in Arenac County to ensure people have the power they need when they need…
Public Benefit Announcement 👇 Consumers Energy buried power lines in Arenac County to ensure people have the power they need when they need…
Liked by Maureen Russolo
-
Yesterday I attended the Eversource Diversity, Equity, and Inclusion Summit. It was a chance to listen to personal experiences like Tim Vernon, a…
Yesterday I attended the Eversource Diversity, Equity, and Inclusion Summit. It was a chance to listen to personal experiences like Tim Vernon, a…
Liked by Maureen Russolo
-
Yesterday, I had the privilege of attending the DE&I Annual Summit hosted by our parent company. I’m incredibly grateful for the chance to witness…
Yesterday, I had the privilege of attending the DE&I Annual Summit hosted by our parent company. I’m incredibly grateful for the chance to witness…
Liked by Maureen Russolo
Experience
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
Education
Volunteer Experience
-
-
Senior Group Leader
HOBY Youth Leadership
Participation in the annual 3 Day Leadership Conference as a Senior Group Leader to support the Ambassadors.
Organizations
-
Prosci
Certified Change Management Professional
- Present -
Energy Ebusiness Consortium
Member and VP
- -
Customer Experience Professionals Association (CXPA)
Founding Member
The Customer Experience Professionals Association (CXPA) is a global non-profit organization dedicated to the advancement of customer experience management practices. Our members are individuals who develop, manage, optimize, and envision how organizations interact with their customers. This community includes customer experience practitioners within companies, vendors who support customer experience efforts, and other stakeholders in the industry. CXPA supports the professional development of…
The Customer Experience Professionals Association (CXPA) is a global non-profit organization dedicated to the advancement of customer experience management practices. Our members are individuals who develop, manage, optimize, and envision how organizations interact with their customers. This community includes customer experience practitioners within companies, vendors who support customer experience efforts, and other stakeholders in the industry. CXPA supports the professional development of its members and advances the field by providing research and education, developing standards, offering networking opportunities, promoting the industry, and creating a better understanding of the discipline of customer experience. http://www.cxpa.org/
Recommendations received
-
LinkedIn User
32 people have recommended Maureen
Join now to viewMore activity by Maureen
-
Having a great leader can change your life. Here’s how: They care about you as a person, not just an employee. They make it safe for you to learn…
Having a great leader can change your life. Here’s how: They care about you as a person, not just an employee. They make it safe for you to learn…
Liked by Maureen Russolo
-
AI is making waves in financial services—but are customers on board? The latest J.D. Power report shows a fascinating shift: 54% of financial…
AI is making waves in financial services—but are customers on board? The latest J.D. Power report shows a fascinating shift: 54% of financial…
Shared by Maureen Russolo
-
Woohoo! Congratulations Gwinnett County Water for being the Highest Ranked in the 2024 JD Power Residential Water Study-South Large Segment! #Awesome…
Woohoo! Congratulations Gwinnett County Water for being the Highest Ranked in the 2024 JD Power Residential Water Study-South Large Segment! #Awesome…
Liked by Maureen Russolo
-
There are 10001 books, guides, and docs on what aspiring Project Manager needs to know first. I created my version of a concise cheat sheet that…
There are 10001 books, guides, and docs on what aspiring Project Manager needs to know first. I created my version of a concise cheat sheet that…
Liked by Maureen Russolo
Other similar profiles
Explore collaborative articles
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
Explore More