“I had the pleasure of working with Natalie during her time at Settify. From the moment she joined our team, it was evident that she was a seasoned Client Success professional. Natalie quickly progressed from Client Success Manager to Senior Client Relations Consultant, demonstrating her expertise and commitment to excellence. Natalie played a crucial role in enhancing client relations and retention, providing strategic advice to partner firms, and managing a diverse client portfolio across North America. Her meticulous documentation and technical support ensured seamless operations and high client satisfaction. She was also pivotal in various projects focused on client resources, pricing strategies, and business objectives. Her extensive experience in conference execution is particularly noteworthy. Natalie excels at identifying high ROI events, executing impeccable planning, and engaging potential clients with genuine intent to serve both new business prospects and our company’s interests. Her contributions significantly bolstered our marketing efforts and client engagement strategies. Beyond her professional acumen, Natalie is an absolute delight. She approaches her work with integrity, a positive attitude, and a great sense of humour. Her dedication and human touch make her an invaluable asset to any team.”
About
At The Esteem Agency, we embark on a journey to revolutionize business growth through the power of intentional relationships and customer success strategies.
Recognizing that solid connections are the lifeblood of business triumph, we adamantly reject the notion of leaving such vital bonds to chance.
Our mission is to equip businesses with a meticulously crafted strategy, ensuring that every relationship is nurtured with purpose, care, and a clear roadmap to customer success.
By implementing proven customer success methodologies, we empower businesses to deepen existing customer ties, thereby enhancing growth and reducing the need for costly new acquisitions.
Check our website to learn more about our services - https://www.theesteemagency.ca/
Contributions
Activity
Experience
Education
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Multi-disciplinary degree focused on areas of Public Relations, Mass Communications and Marketing.
• Communications & Media
• Organizational Communications
• Media Literacy
• Cultural Studies
• Women, Minorities & Mass Media
• Intercultural Communications
• Strategic Communications
• Public Relations & Society
• Reasoning Skills -
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Multi-disciplinary certificate focused on areas of venue selection, design, staging, selection of food and beverage, budgeting, staffing for corporate meeting planning, consumer events, trade shows, music festivals, not-for-profit experiential events, conferences and galas.
• Sports and Entertainment
• Sponsorships and Promotion
• Conferences and Galas
• Event Theory and Practice
• Introduction to Public Relations
Licenses & Certifications
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Customer Success Manager - Advanced Certification
Pulse Academy by Gainsight
IssuedCredential ID 161524386 -
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Courses
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Access Community Captial Fund - Small Business Accelerator Program
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Building Relationships With Corporate Partners
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Customer Success Process and Terminology
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Fierce Conversations Series Negotiations
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Fierce Conversations Series Accountability
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Fierce Conversations Series Giving Feedback
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Managing Churn During COVID 19
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Managing Difficult Conversations with Real Empathy
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Recommendations received
55 people have recommended Natalie
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