Nick Doelman

Nick Doelman

Ottawa, Ontario, Canada
8K followers 500+ connections

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Self-employed

About

Training and Speaking
Successfully led training deliveries on Dynamics 365 Portals and the Microsoft Power Platform. Led breakout sessions at various conferences and technology meet-ups.

Leadership
20 years of project and team leadership.
Engaged in over 100 enterprise Microsoft Dynamics 365 (CRM) software implementations. Have unique experience from many diverse industry sectors; high technology, government, distribution, wealth management, reinsurance, telecommunications, professional services, non-profit and associations.

Technology
Leading subject matter expert for Microsoft Dynamics 365 (CRM) solutions since v1.0 (2003). Skilled in the development of CRM configurations, customizations, portals, plug-ins and integrations. For example, customized single CRM/ADX portal to integrate with multiple payment gateway accounts and client specific pricing.

Entrepreneur
Founded and managed a successful software implementation business for 7 years. Implemented best practices for project management, resource tracking and corporate knowledge retention. Provided niche expertise for Dynamics CRM for other Microsoft partners.

Project Management
Take a methodical approach, following best practices of project management with a focus on the traceability from requirement to deployment, delivering a solution to satisfy the original need.

Process Improvement
Implement detailed processes and methodologies for custom solution design, development, testing and deployment. Improved turn-around on the deployment of bug fixes from weeks to days by using source control repositories, branching and continuous integration.

Stakeholder Management
Success in navigating the concurrent barriers of collaboration between multiple vendors, client teams, workflow, business and communication practices and change management. Took over and turned around failed or failing implementations to completion.

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Contributions

Activity

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Experience

  • Self-employed

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    Remote

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    Ottawa, Canada Area

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    Kanata, Ontario, Canada

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    Ottawa, Canada Area

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    Ottawa, Canada Area

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    Ottawa

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    Ottawa, Canada Area

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Education

  • Graphic

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    Electronics Engineering - Computer Technology

Licenses & Certifications

Volunteer Experience

  • Referee

    Ontario Powerlifting Association

    - Present 8 years 3 months

    Provincial Level 2 Referee for Powerlifting Meets.

Projects

  • RM Auctions

    Overview: Mid-size project for the world’s leading car auctioneer to implement Dynamics CRM as a platform to run their operations processes from. System modules include website content management, lot ordering, billing and consigning vehicles while harnessing SQL Reporting services to provide rich analytics and up to the minute sales dashboards.
    Highlights: Integration to feed the RM Auctions website with up to the minute information using Dynamics CRM to supply this information to the…

    Overview: Mid-size project for the world’s leading car auctioneer to implement Dynamics CRM as a platform to run their operations processes from. System modules include website content management, lot ordering, billing and consigning vehicles while harnessing SQL Reporting services to provide rich analytics and up to the minute sales dashboards.
    Highlights: Integration to feed the RM Auctions website with up to the minute information using Dynamics CRM to supply this information to the website directly; Integration to the Dynamics GP system to push AR and AP information across as the cars a rebought and sold in real time along with a marketing platform providing the marketing team with up-to-the minute Bid information, car trends and catalogue subscriptions.
    Project Responsibilities: SOW, design lead, customization and project documentation, project architecture, leading the business analysis process.

    Other creators
    See project

  • xRM solution for Boys and Girls Clubs of Canada

    - Present

    Innovus developed a comprehensive stakeholder and process management solution based on Dynamics CRM. Key processes included: donor management, events management, stakeholder management, inventory management and grants management. Innovus continues to support BGCC on an ongoing basis.

    Other creators

  • xRM solution for Boys and Girls Clubs of Canada

    - Present

    Innovus developed a comprehensive stakeholder and process management solution based on Dynamics CRM. Key processes included: donor management, events management, stakeholder management, inventory management and grants management. Innovus continues to support BGCC on an ongoing basis.

    Other creators

Honors & Awards

  • Microsoft Most Valuable Professional (MVP) 2024

    Microsoft

    MVP Award for 2024
    https://mvp.microsoft.com/en-US/MVP/profile/0b70f91a-d5cd-412d-84af-e74591099741

  • Microsoft Most Valuable Professional (MVP) 2020-2021

    Microsoft

    MVP Award for July 2020-June 2021
    https://mvp.microsoft.com/en-US/MVP/profile/0b70f91a-d5cd-412d-84af-e74591099741

  • D365UG All-Star Award 2019

    Dynamic Communities

    https://www.crmug.com/crmug/participate/volunteer/all-stars

  • Microsoft Most Valuable Professional (MVP) 2019-2020

    Microsoft

    MVP Award for July 2019-June 2020
    https://mvp.microsoft.com/en-us/PublicProfile/5002572?fullName=Nick%20Doelman

  • Microsoft Most Valuable Professional (MVP) 2018-2019

    Microsoft

    MVP Award for July 2018-June 2019
    https://mvp.microsoft.com/en-us/PublicProfile/5002572?fullName=Nick%20Doelman

  • Microsoft Most Valuable Professional (MVP) 2017-2018

    Microsoft

    MVP Award for April 2017-June 2018
    https://mvp.microsoft.com/en-us/PublicProfile/5002572?fullName=Nick%20Doelman

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