Ramli "RJ" John

The RACI framework is a helpful tool to establish clear roles and responsibilities. It stands for: - Responsible: Who does the work? - Accountable: Who makes decisions and is ultimately answerable? - Consulted: Who provides input or expertise? - Informed: Who needs to be kept updated? Applying this framework to your partnership lets you clearly define each party's role in various tasks and decisions. This clarity helps prevent misunderstandings and ensures smooth collaboration.

A partnership is like a marriage. I typically go on “dates” first with partners to test the waters. That means working on a smaller project or task together. That will help us determine if we’re a good fit for each other. - Do we communicate effectively? - Do we have complementary skills? - Are our working styles compatible? - Do we share similar values and ethics? - Can we resolve conflicts constructively? We can consider a more formal partnership if the small project goes well.

Before engaging in any partnership, I typically write down what success looks like first as clearly as possible: - Which KPIs and metrics do I want to improve? - What specific outcomes am I hoping to achieve? - How will this partnership benefit my business in the short and long term? - What resources am I willing to commit? - What timeline do I have in mind? Then, I'd discuss openly with potential partners to ensure our goals align. The more transparent I am about what success looks like, the easier it is to figure out which partners align with that.

In a popular business structure called the Entrepreneurial Operating System (EOS), there’s a concept called “Right Person, Right Seat.” Having the right people with the right skills and strengths is the key to any successful partnership. That’s what I’d look at to determine the roles and responsibilities of each partner. I’d ask these key questions to consider when establishing roles and responsibilities: - What are each partner's core competencies? - How do these competencies align with the partnership's goals? - What specific tasks or areas of responsibility best suit each partner? - Are there any potential overlaps or gaps in responsibilities?

A partnership is like a marriage. You don't want just to meet the expectations; you want to exceed them! Here are some ways to add value beyond the contract: - Introduce your partner to potential clients or collaborators. - Celebrate your partner's successes and milestones. - Create custom solutions or integrations tailored to their needs. You'll strengthen the partnership and foster long-term loyalty by consistently going above and beyond.

I'd first understand the customer's goals, problems, and KPIs. Then, I explain how each step in the onboarding will help them: → Achieve their desired goal. → Solve their problems. → Move the needle. For example, if they want to increase sales, I'd explain how each onboarding step helps them reach that goal faster. I also emphasize the long-term benefits of proper onboarding, such as reduced support needs and increased product adoption. By framing the onboarding process as an investment in their success, customers are often more willing to share necessary details. Additionally, I might share anonymized case studies or testimonials from similar customers who've seen significant improvements after completing the onboarding process.