Susy M.

Susy M.

Kitchener, Ontario, Canada
500+ connections

About

Susy is an international Business Executive and Executive Coach, having worked and led teams in over 20 countries across North America, Europe, South America, and Asia. As an experienced Chief People Officer and Operations Executive, Susy has experience in both rapidly scaling and rightsizing organizations; coaching at all levels of leadership; and hands-on leadership experience across multiple functional areas (People, Finance, Audit, Operations, & Strategy).

From a business perspective, Susy has spearheaded multiple transformation and automation projects as well as global expansions of teams. She has also developed top-rated onboarding programs; HR operating models and strategies; and managed multi-million dollar budgets and 1,000s of employees for Tech Unicorns (Clearco & ApplyBoard), Global Industrial Businesses (General Electric, 3M), and Global Financial Services (Manulife/John Hancock & Allianz Partners).

In terms of credentials, Susy holds an MBA from the Ivey Business School at Western University. She has also attained several coaching designations, including the Harvard Coaching Strategies certificate and a NeuroCoaching ICC designation. Susy is recognized as a Women of Influence.

Susy speaks English, Spanish, Portuguese, and French. She is a proud champion of diversity and a passionate community builder.

Areas of Expertise:
Strategic and Tactical Planning ǀ Engagement ǀ Team Development ǀ Remote Leadership ǀ Leading across Cultures ǀ Employee Coaching ǀ Operations ǀ Continuous Improvement ǀ Problem Solving ǀ Workflow Management ǀ Audit ǀ Financial Acumen ǀ Analytics ǀ Customer Service ǀ Board of Directors ǀ Transformation ǀ Project Management ǀ Organizational Structure ǀ HR Systems ǀ HR Services ǀ Contact Centre ǀ Payroll ǀ Risk Mindset ǀ Budgeting ǀ NPS ǀ Portuguese ǀ Spanish ǀ English ǀ US ǀ Canada ǀ Europe ǀ Asia ǀ Latin America

Articles by Susy

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Contributions

Activity

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Experience

  • Advise2Rise Graphic

    Advise2Rise

    Greater Toronto Area, Canada

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    Kitchener, Ontario, Canada

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    Kitchener, Ontario, Canada

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    Waterloo, Ontario

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    Waterloo, Canada

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    Waterloo, Ontario

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    Global - Latin America, Europe, and US

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Education

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    Graduated with Distinction

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Licenses & Certifications

Volunteer Experience

  • TalentLift Canada Graphic

    HR Advisor / Volunteer

    TalentLift Canada

    - Present 7 months

    Disaster and Humanitarian Relief

  • TalentLift Canada Graphic

    Board Member

    TalentLift Canada

    - 2 years 3 months

    Disaster and Humanitarian Relief

    Connecting skilled people displaced by war and disaster with Canadian jobs in their field, providing a pathway to Canada and the talent Canadian employers need.

  • Hacking HR Graphic

    HR Expert Council Member

    Hacking HR

    - Present 2 years 6 months

    Founding member of HR Expert Council

  • Western University Graphic

    Board Member, Alumni Association Board

    Western University

    - 6 years 1 month

    Serving the 270,000+ alumni of Western University around the world as a member of the Alumni Association Board of Directors

    If you are a fellow alumnus, let's discuss how our Alumni Association can continue improving. Please consider volunteering too!

  • St. Mary's General Hospital Graphic

    Board Member

    St. Mary's General Hospital

    - 4 years

    Health

    Located in the heart of Kitchener, Ontario, St. Mary’s is the second-largest acute care hospital in the St. Joseph’s Health System and a Regional Cardiac Care Centre. We proudly serve the residents of Waterloo, Wellington County, and extend our reach to Dufferin, Grey-Bruce and beyond.

    Our nearly 2,000 staff, physicians and volunteers provide excellent, compassionate care to hundreds of thousands of patients and families every year in our core areas of clinical focus:

    Cardiac Care…

    Located in the heart of Kitchener, Ontario, St. Mary’s is the second-largest acute care hospital in the St. Joseph’s Health System and a Regional Cardiac Care Centre. We proudly serve the residents of Waterloo, Wellington County, and extend our reach to Dufferin, Grey-Bruce and beyond.

    Our nearly 2,000 staff, physicians and volunteers provide excellent, compassionate care to hundreds of thousands of patients and families every year in our core areas of clinical focus:

    Cardiac Care (Regional Cardiac Centre)
    Respiratory Care (Level 1 Thoracic Surgery Centre)
    Outpatient (Day) Surgery
    General Medicine
    24/7 Emergency Care

  • Women in Communications & Technology Graphic

    Mentor

    Women in Communications & Technology

    - 7 months

    Volunteer Mentor in monthly 'Mentoring Circles', Focus on Mid Career Groups. See below.

    Mid-Career Groups
    o Geared towards individuals who are interested in advancing their career and have 6-
    20 years of professional work experience, including those who are looking for help
    with a career transition or those re-entering the workforce after a period away.
    o Topics to be covered could include:
     Growing your network
     Refining your personal brand
     Taking calculated…

    Volunteer Mentor in monthly 'Mentoring Circles', Focus on Mid Career Groups. See below.

    Mid-Career Groups
    o Geared towards individuals who are interested in advancing their career and have 6-
    20 years of professional work experience, including those who are looking for help
    with a career transition or those re-entering the workforce after a period away.
    o Topics to be covered could include:
     Growing your network
     Refining your personal brand
     Taking calculated risks at work
     Enhancing your teamwork, communication, and leadership potential skills
     Exploring certifications and courses to keep you relevant
     Help with finding your way to a new career
     Honing your management/people skills
     Excelling at work while balancing personal commitments
     Financial literacy

Publications

Languages

  • English

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  • Spanish

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  • Portuguese

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  • French

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