About
Susy is an international Business Executive and Executive Coach, having worked and led teams in over 20 countries across North America, Europe, South America, and Asia. As an experienced Chief People Officer and Operations Executive, Susy has experience in both rapidly scaling and rightsizing organizations; coaching at all levels of leadership; and hands-on leadership experience across multiple functional areas (People, Finance, Audit, Operations, & Strategy).
From a business perspective, Susy has spearheaded multiple transformation and automation projects as well as global expansions of teams. She has also developed top-rated onboarding programs; HR operating models and strategies; and managed multi-million dollar budgets and 1,000s of employees for Tech Unicorns (Clearco & ApplyBoard), Global Industrial Businesses (General Electric, 3M), and Global Financial Services (Manulife/John Hancock & Allianz Partners).
In terms of credentials, Susy holds an MBA from the Ivey Business School at Western University. She has also attained several coaching designations, including the Harvard Coaching Strategies certificate and a NeuroCoaching ICC designation. Susy is recognized as a Women of Influence.
Susy speaks English, Spanish, Portuguese, and French. She is a proud champion of diversity and a passionate community builder.
Areas of Expertise:
Strategic and Tactical Planning ǀ Engagement ǀ Team Development ǀ Remote Leadership ǀ Leading across Cultures ǀ Employee Coaching ǀ Operations ǀ Continuous Improvement ǀ Problem Solving ǀ Workflow Management ǀ Audit ǀ Financial Acumen ǀ Analytics ǀ Customer Service ǀ Board of Directors ǀ Transformation ǀ Project Management ǀ Organizational Structure ǀ HR Systems ǀ HR Services ǀ Contact Centre ǀ Payroll ǀ Risk Mindset ǀ Budgeting ǀ NPS ǀ Portuguese ǀ Spanish ǀ English ǀ US ǀ Canada ǀ Europe ǀ Asia ǀ Latin America
Articles by Susy
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AI & MOOCS - @WesternU Teaching Excellence Summit
AI & MOOCS - @WesternU Teaching Excellence Summit
By Susy M.
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Awesome Weekend! Western exceeds goals with fundraising and Homecoming Success!
Awesome Weekend! Western exceeds goals with fundraising and Homecoming Success!
By Susy M.
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Inspiration at Western: Jane Goodall, Master Scientist, honoured with an Honorary Degree. A couple good lessons on Parenting and curiosity!
Inspiration at Western: Jane Goodall, Master Scientist, honoured with an Honorary Degree. A couple good lessons on Parenting and curiosity!
By Susy M.
Contributions
Activity
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We are 4!! 🎉🎉🎉🎉 In so many ways, I have no idea how we got here but in others, I am soooo pumped to be saying 'We are 4!!' There are so many…
We are 4!! 🎉🎉🎉🎉 In so many ways, I have no idea how we got here but in others, I am soooo pumped to be saying 'We are 4!!' There are so many…
Liked by Susy M.
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Discover new strategies to expand your company’s freedom-to-operate with IP expert Natalie Raffoul, Managing Partner at BRION RAFFOUL LLP…
Discover new strategies to expand your company’s freedom-to-operate with IP expert Natalie Raffoul, Managing Partner at BRION RAFFOUL LLP…
Liked by Susy M.
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Just home from an amazing trip to Dallas! Thank you to SWAN Impact Network for a fantastic event, and to all the amazing people I met for coffees…
Just home from an amazing trip to Dallas! Thank you to SWAN Impact Network for a fantastic event, and to all the amazing people I met for coffees…
Liked by Susy M.
Experience
Education
Licenses & Certifications
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Innovation Governance Program Certification (Level 3)
Council of Canadian Innovators | Conseil Canadien des Innovateurs
Issued -
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Volunteer Experience
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Board Member
TalentLift Canada
- 2 years 3 months
Disaster and Humanitarian Relief
Connecting skilled people displaced by war and disaster with Canadian jobs in their field, providing a pathway to Canada and the talent Canadian employers need.
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Board Member, Alumni Association Board
Western University
- 6 years 1 month
Serving the 270,000+ alumni of Western University around the world as a member of the Alumni Association Board of Directors
If you are a fellow alumnus, let's discuss how our Alumni Association can continue improving. Please consider volunteering too! -
Board Member
St. Mary's General Hospital
- 4 years
Health
Located in the heart of Kitchener, Ontario, St. Mary’s is the second-largest acute care hospital in the St. Joseph’s Health System and a Regional Cardiac Care Centre. We proudly serve the residents of Waterloo, Wellington County, and extend our reach to Dufferin, Grey-Bruce and beyond.
Our nearly 2,000 staff, physicians and volunteers provide excellent, compassionate care to hundreds of thousands of patients and families every year in our core areas of clinical focus:
Cardiac Care…Located in the heart of Kitchener, Ontario, St. Mary’s is the second-largest acute care hospital in the St. Joseph’s Health System and a Regional Cardiac Care Centre. We proudly serve the residents of Waterloo, Wellington County, and extend our reach to Dufferin, Grey-Bruce and beyond.
Our nearly 2,000 staff, physicians and volunteers provide excellent, compassionate care to hundreds of thousands of patients and families every year in our core areas of clinical focus:
Cardiac Care (Regional Cardiac Centre)
Respiratory Care (Level 1 Thoracic Surgery Centre)
Outpatient (Day) Surgery
General Medicine
24/7 Emergency Care -
Mentor
Women in Communications & Technology
- 7 months
Volunteer Mentor in monthly 'Mentoring Circles', Focus on Mid Career Groups. See below.
Mid-Career Groups
o Geared towards individuals who are interested in advancing their career and have 6-
20 years of professional work experience, including those who are looking for help
with a career transition or those re-entering the workforce after a period away.
o Topics to be covered could include:
Growing your network
Refining your personal brand
Taking calculated…Volunteer Mentor in monthly 'Mentoring Circles', Focus on Mid Career Groups. See below.
Mid-Career Groups
o Geared towards individuals who are interested in advancing their career and have 6-
20 years of professional work experience, including those who are looking for help
with a career transition or those re-entering the workforce after a period away.
o Topics to be covered could include:
Growing your network
Refining your personal brand
Taking calculated risks at work
Enhancing your teamwork, communication, and leadership potential skills
Exploring certifications and courses to keep you relevant
Help with finding your way to a new career
Honing your management/people skills
Excelling at work while balancing personal commitments
Financial literacy
Publications
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WOMEN IN TECH: Q&A With Susy Martins, Global Head, People & Culture, ApplyBoard
wifihifi.com
Sharing perspectives on women in tech and career experiences.
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Best Practices for Onboarding a Global Team Remotely
techtalent.ca
Provide 5 suggestions to master onboarding remotely
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Embracing Change: How Susy Martins’ Cross-functional, Multi-country Career Led Her to a VP Global HR Role for the Largest Insurance Company in Canada
Women of Influence
"Given the rate at which things change in the business world these days, adaptability and flexibility are must-have qualities for success. For Susy Martins, Vice President of Global Human Resources Operations with Manulife, these skills are like second-nature, thanks to the significant diversity she’s experienced throughout her career.
Since completing her HBA from the Ivey School of Business in 2001, Susy has worked for a number of different companies, across many functional areas (from…"Given the rate at which things change in the business world these days, adaptability and flexibility are must-have qualities for success. For Susy Martins, Vice President of Global Human Resources Operations with Manulife, these skills are like second-nature, thanks to the significant diversity she’s experienced throughout her career.
Since completing her HBA from the Ivey School of Business in 2001, Susy has worked for a number of different companies, across many functional areas (from Finance to Operations to HR), in 17 different countries. She’s also participated in a number of leadership and development programs within the organizations she’s worked for. Add in two maternity leaves, and it’s obvious that Susy is no stranger to change."
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Stories of Social Innovation: A Happy Match for St. Mary's (p15)
Capacity Canada, Annual Report
“Manulife employees are very broad thinking, and she certainly has the global perspective,’’ says Shilton,
president of St. Mary’s Hospital in Kitchener. “That has been a real strength to add to our board.”
“Susy Martins is from a younger generation and brings a very unique perspective,” says Henhoeffer, chair
of the St. Mary’s board. “She challenges those of us who have been around longer. I think she has challenged the board.”
Languages
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English
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Spanish
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Portuguese
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French
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Recommendations received
11 people have recommended Susy
Join now to viewMore activity by Susy
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Honoured and humbled to take home an Emmy! This award is a testament to the relentless pursuit of excellence. Success isn’t just about the dollars;…
Honoured and humbled to take home an Emmy! This award is a testament to the relentless pursuit of excellence. Success isn’t just about the dollars;…
Liked by Susy M.
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Wow, what an incredible night! 🏆 Honored to have won an Emmy alongside my fellow Sharks for Outstanding Structured Reality Program. Being part of…
Wow, what an incredible night! 🏆 Honored to have won an Emmy alongside my fellow Sharks for Outstanding Structured Reality Program. Being part of…
Liked by Susy M.
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On this Grandparents Day, I find myself reflecting on the incredible journey of my grandparents, Fred and Marie Kooy, who emigrated from the…
On this Grandparents Day, I find myself reflecting on the incredible journey of my grandparents, Fred and Marie Kooy, who emigrated from the…
Liked by Susy M.
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Scott has done incredible work and this is a phenomenal chance to build on everything he's accomplished. SPECTRUM Waterloo Region's Rainbow Community…
Scott has done incredible work and this is a phenomenal chance to build on everything he's accomplished. SPECTRUM Waterloo Region's Rainbow Community…
Liked by Susy M.
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"I don't have enough time for learning" ⏲ 🧠 Most learning and development professionals hear this every day from their peers and organizational…
"I don't have enough time for learning" ⏲ 🧠 Most learning and development professionals hear this every day from their peers and organizational…
Liked by Susy M.
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Congrats to TKS alumni Alishba Imran on being recognized as one of the top innovators and entrepreneurs in the Bay Area. We can't wait to see how…
Congrats to TKS alumni Alishba Imran on being recognized as one of the top innovators and entrepreneurs in the Bay Area. We can't wait to see how…
Liked by Susy M.
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