4,355 total
Due to the new "random security blocks" I have been blocked when buying bike accesories. Callilng the call center lead me to Venezuela where they couldnt get anything solved. Really crap customer support, worst bad experience when trying to buy online.
Date of experience: July 26, 2017
The worst customer service! I subscribed a platinum card with Amex in Dubai, supposedly providing a concierge service and travel help. In reality, you can get much better rates on line. No suggestions whatsoever. Stay away from this card.
Date of experience: July 19, 2017
I'm a platinum member since 2012. Since then everything runs smoothly! I have had several disputes at this time - as specially with car rental companies - Amex always was very helpful :) The only think what bothers me a bit is the 2,99% foreign exchange rate - however, it could be worst!
Date of experience: July 13, 2017
I had my card blocked in without notice. This meant I was unable to pay for a medical bill. I called customer service immediately and they said they are unable to help and I should call accounts department the following day. The very next day I called accounts dept, only to be told my card will be blocked for further two days. I was furious as I was not provided any reason. one hour later I get a call by credit department to say apologies the block is lifted but they didn't know the reason either. the whole thing was a joke. I then called AMEX 6 times since them to speak to a manager to find out what the heck happened. 10 days later and still no response- pathetic and useless customer service!!!!!
I will get rid of them very soon.
Date of experience: July 12, 2017
The most spectacular company with whom I have ever had the great privilege to be connected. Amazing unflinching integrity, supportive "above and beyond", and skillful in noting problems and solving them deftly with a somewhat magical appearance of ease - however complicated the task. I have never had any other CC nor would I ever consider it - and this is true of my entire family. For several years I turned down the support of a computer service who did not accept Amex. When they finally relented (and to their delight) their business grew appreciably.
The Amex staff is as knowledgeable and courteous as one could hope-
and i bow to their genius. I do love America, and one of its finest
stars is American Express. G-D Bless you Amex!!!!!!!
Date of experience: July 11, 2017
How a great company can fall!
I have been battling with Amex British Airways all day.
I cannot believe how bad Amex has become. No integrity, no service, no clue. stay well clear!
Date of experience: July 07, 2017
Amazing experience, both the last two times I have called. I get to speak to someone quickly, they understand the issues and sort it straight away. Top marks!
Date of experience: July 06, 2017
American Express Travel doesn't exist. It's just a new website for Orbitz, which has 1 star in many websites.
Anyway, if you want to experience a little of my frustration, book a qualifying hotel and try to use their extremely advertised Lower Price Guarantee. You'll understand.
They will keep postponing (either by not replying, or pretending they did not understand the original request) until the lower rate/sale is no longer available, so they don't have to process it.
Imagine if you have an issue and need to contact them?
American Express DOES NOT stand behind their American Express Travel services. I opened an official complaint and they simply thank me for the feedback. It's not a feedback, it's a complaint...
American Express is all about marketing and to create an illusion you receive superior service. They are ran by bloggers who receive cards and benefits for free to advertise them. They create beautiful websites to give you the impression you are doing business with a reliable company.
Don't be fooled by what you see, what's inside is of very low quality.
Date of experience: June 29, 2017
I am a merchant. In March amex contacted me saying they had paid £2500 into my account by mistake. I asked for a statement and found out that they had over paid me £1200 not £2500. This was agreed. I also agreed that the money would be deducted from future terminal use. Amex then threaten me with debt collectors for the remaining £500. I wont be taking another AmEx payment ever again.
I had an Amex personal account over ten years ago I enquired about any ppi I might have paid. Apparently they only keep details for two years. This is very convenient I wonder how many people have lost out on their ppi refund.
Barclays went back 17 years for me with limited details.
All together a crap company.
Date of experience: June 22, 2017
As a long time memberof American Express, I can't remember the time when AMEX sponsored a play in Central Park that depicted, then President Obama, being assassinated by a mob of white men... Why then do you need to support, condone or champion the mock assassination of President Trump by a mob of women and non-white folks?
Date of experience: June 11, 2017
Worst credit card ever. People at Customer service are extremely rude and disrespectful over the phone. Caused me a lot of inconvenience. A big disappointment. I hope the people at American Express learn to show a little bit of care towards their customers. People like these totally spoil the day.
Date of experience: June 08, 2017
Dont rely on American Express if you have a dispute - I bought some goods from a company in China. They informed me the goods had been shipped and gave me a tracking number. The number was false and invented and, after contacting the carrier and much waste of time, it was confirmed that the by the carrier that goods had not been shipped.
Almost three weeks had passed and I cancelled the order and bought the goods from another supplier. A few days after I cancelled the order the supplier shipped the goods with another carrier. I had no need of goods which I had cancelled and already bought from another supplier. I therefore refused to accept them.
I contacted American Express, told them I had been given false shipping information by the supplier and that I had cancelled the order and after that the shipper had shipped the goods and they just said everything was fine as far as they are concerned. Whenever I contact the supplier they just say take it up with American Express.
American Express were very slow to respond and only replied to my second letter when I sent them a reminder and have completely ignored my third letter.
Date of experience: May 30, 2017
Horrible experience! I have had my card a year never late payment, never carried a balance, nothing! I purchased flights this week with my delta card. All was good until i paid the payment (mind you i paid it before it hit my account statement it wont be due until mid june) well turns out i paid out of wrong bank account i had forgotten to update this card since i closed previous accout and when i realized what i had done i called in to am ex to explain and pay with current account (remember i have a zero balance prior to purchase and it isnt due now until mid june so it is not late ) the guy was nice fixed everything and said i had good account stAnding and offered me a promotion for 0% for 6 month on purchases yesterday so i took it. Today i get an email they reduced my limit from 10k to 1k i was like what the heck?!? I called since i have good credit and no reason to reduce when just yesterday dude said i was all good! This new lady said it was that they found bad mark on my credit and decided to lower limit and eventhough previous day that was not mentioned. Im upset since delta has a fee of $95 a year who pays that fee on a $1000 limit card?!? So i told them i would cancel card if they couldnt fix it. Was told they would look into it. I get an email saying account closed! I didnt ever close account! They then say it will be reinstanted. I call back several times and i have names of each rep i speak to and a copy of my credit report showing they did check my credit 10 days ago before they offered me the 0% but lied and said it was the decision to reduce limit on inquiry done 23rd yet thats not shown on my end and they talked in circles and kept transferring me all over the place! Now i wait to see how this dings my credit i worked hard to keep good! Never ever again! They are almost as bad as samsung in my experience!
Date of experience: May 24, 2017
Best credit card provider. Excellent service. We have two accounts with them and use Amex wherever it's accepted. They dealt our claim against Apple with very effective and professional approach. I bet if we had bought the product with a different card we still would've been waiting for a reply from Apple. The problem is Apple likes charging people but when it comes to provide a repair or refund they'll go to any length. If it weren't for American Express we would've never seen our £600 back. Only problem is that their blue credit card is not contactless. So we use the platinum one more often now.
BTW please update your app for iPad as I've started to get notifications from Apple that your app is making my iPad slow down or just send me a faster iPad 😂
Date of experience: May 23, 2017
Worst customer service. Noone seems to know answers to my q. The outsourcing is terrible. 3 months with the blue card and still not reported to credit agencies.tina fey should call their service and see what she gets
Date of experience: May 23, 2017
I lost my wallet on Wednesday and found it on Thursday I cancelled my Am Express gift card on Wednesday afternoon now even though I found it they want me to jump through hoops to reinstate the card that I have in my possession, they only want you to run you around and hope you give up trying to get a satisfactory resolution, I will NEVER deal with a American Express credit card if they treat gift card holders this way, Cardholders Beware! ! Thanks for nothing, American Express
Thanks
William Rhodall 757-880-0489
Date of experience: May 17, 2017
always treat me with respect and assist when I have a issue that I want resolved
Date of experience: May 13, 2017
Used American Express Global Business Travel visa service. No comment on the service delivery, no matter how user-unfriendly the service is, the decision is of course not in hands of American Express. But the thing is, the service provider is extremely racist and comment on political issues on the stand point of nothing, which is extremely disrespectful to the customers, super unprofessional. Not going back ever again.
Date of experience: May 12, 2017
I’ve been an AMEX customer for 7 years, never missed a payment and had decent service from them until today – when I needed them to do something slightly out of the ordinary. You might think posting a 1 star review is a bit OTT. But remember this is the company that promises to “make the impossible, possible”. Here’s what happened.
I lost my wallet yesterday containing the debit card I usually make payment with. My fault. Today is my due date for payment. Again, my fault. So I called to cancel my card and find an alternative way to make payment, or get an extension to pay within the next 5 working days when my new debit card arrives. Not an unreasonable request remembering 7 years of on time payments.
The cancellation went fine and I should have the new card in 3 days. The agent also updated my Apple Pay account with the new card details, without me even asking. Nice. That’s good service.
Then I tried to find a way to pay my balance due. Hoo boy!
No chance of an extension to pay when my card arrived. Now to my mind, exercising some discretion here is totally within AMEX’s gift. Seems neither the agents nor their supervisors are empowered to make those calls – even for a long-standing customer with an impeccable payment history.
To make payment via online banking, my bank (HSBC) requires me to enter my full card number so the payment could be tracked and attributed to my AMEX account without the risk of error. Fair enough.
Problem is I don’t have the full number because:
1) I’ve lost my card and don’t have a physical copy of it – that would be dumb to leave lying around.
2) The full number can’t be found in their online account system – a security measure I guess, even though you’re within a supposedly secure environment behind a log in screen. Maybe AMEX doesn’t trust its own security?
3) Agents can’t tell you your full credit card number over the phone either, again for security reasons. This is despite the fact that I’ve been through all the security checks to talk about every transaction I’ve made.
In the end I spent nearly 2 hours on the phone to AMEX today trying to sort it out and get a clear answer about how to pay. They made this far harder than it needed to be and gave absolutely no ground on an extension to pay this one time, considering the circumstances.
So 1 star for the company that, in reality, makes what is easily possible and within control within their own systems, impossible.
American Express, just be honest and say you’re as inflexible (in fact far more so) as any other bank or credit card company.
What a disappointment.
Date of experience: May 05, 2017
American Express texted, emailed, and called about several $2.99 Google Services charges withing minutes after they were made. They expected fraud. They right, they were fraudulent charges. AmEx removed the charges.
AmEx uses high powered computers to monitor charges. The charges were coming from a Chinese company through Google services. Cards from other people were also being fraudulently used by the China company. AmEx knows my charge profile and used that along with the other card charges to correctly identify the charges as fraudulent.
I use my credit card over 100 times a month. AmEx has never mistakenly identified a good charge as fraud. Amazing!
AmEx customer support is easy to access and very knowledgeable.
My only disappointment is not being able to use AmEx at Costco. I have higher respect for AmEx than Costco, but wish they both could compromise on their business dealings.
Date of experience: April 22, 2017
