The users have been in there for a while, there is no change to access and hence I don’t really understand what is going wrong.
My current workaround given the urgency of the issue to the users is to remove them and send them a new invite and add them back to the Shared folders through which their access to dashboards is controlled.
They are then able to access the dashboards without issues. Is there any admin option to emulate as the user to test what could be the issue or any other way for me to find root cause for this issue?
do you have multiple QuickSight or only one QuickSight account? this can happen when user already login to one QuickSight account and trying to access dashboard in another QuickSight account
Again, my best guess is that some QuickSight resource might be added when you push the updated dashboard to production and your users do not have read access to the underlying resource.
@Giridhar.Prabhu - This may also occur if the user has been given access via one IAM Role (federated access) and they are trying to access the dashboard while they are logged into another role which doesn’t have access to QuickSight Service. Please keep this group posted on your updates so that others can benefit from it who are potentially facing similar scenario. Cheers!
The issue re-occured today and for the same user! Since we setup the admin-console dashboard, I know this particular user is not an active user. So when I spoke to her she said she comes once a month or so to collect details for a presentation.
I wanted to see which particular dashboard she has issues or whether she can’t access any dashboard at all. So, I asked her to close the tab where she had the QuickSIght url and open QuickSight in a new tab. As she did it, the dashboards page listed all the dashboards she had access to and I made her access 4-5 dashboards she uses and all were accessible without issues!
So, I am not sure what to make of this. It is not an access issue as I made no changes whatsoever to her account.
