Premier Developer Support

Support plans that provide access to prioritized developer-specific resources.

Premier Developer Support

Get expert Zoom developer support when you need it

Technical Resources

Technical Resources

  • Assistance provided by Zoom development experts across Developer Relations, Product Management, and Technical Support

  • Trained technical personnel that are able to respond to unique development needs, assist with custom integrations, and address technical Zoom account needs

Priority Support

Priority Support

  • Designated support channels with clearly defined hours of operation

  • Response turnaround time targets appropriately geared to different levels of business impact and concerns

Key Areas of Coverage

Key Areas of Coverage

  • Developer enablement, onboarding, training, architectural consultations

  • REST API, event subscription & DSS issues resolution

  • Break-fix/troubleshooting for integrations, and API & SDK app development assistance

  • Marketplace admin support including app submission, release & update guidance

Am I eligible?

Am I eligible?

  • Zoom Pro Plan

  • Zoom Healthcare Plan

  • Zoom Business Plan

  • Zoom ISV

  • Zoom Enterprise Plan

  • Existing Developer Support Plan

  • Education Customer

  • Video SDK Developer

Get expert Zoom developer support when you need it

Support plans that provide access to prioritized developer-specific resources

  Bronze Silver Gold
Method of Contact Web Ticket Web Ticket Web & Phone Ticket
Support Hours of Operation
(English Only)
Business Hours ** Business Hours ** 24/5 with 24/7 for P1 issues
Response Time SLOs/SLAs


P1 - Critical Service-level. The service is down or severely degraded.
P2 - Significant aspects of the service are negatively impacted.
P3 - General issues related to a developer product. The operational performance of the service is not impaired.
P4 - General inquiries or consultation requests
SLO
P1 - 24 hour
P2 - 48 hour
P3 - 72 hour
SLA
P1 - 6 hour
P2 - 12 hour
P3 - 24 hour
SLA
P1 - 1 hour
P2 - 5 hour
P3 - 9 hour
Recommended Monthly Support Hours 4 Hours 10 Hours 20 Hours
Live Developer Consultation
(included in total support hours)
Direct Tier 2 Developer Phone Support
Priority App Review & Approval

Connect with Zoom to learn more about Premier Developer Support

Need help? Visit the Zoom Help Center

Connect with Zoom to learn more about Premier Developer Support

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