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House rules may include stipulations such as quiet hours, whether parties or events are allowed, age restrictions or maximum occupancy. Guests must accept your house rules before booking.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Guest Reviews\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-3\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Owners have the option to rate guests who book through Vrbo, evaluating them on factors such as cleanliness, communication and adherence to house rules. Read reviews to learn more about your guests before accepting booking requests. These ratings are shown to owners when a guest submits a reservation request via online booking.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Reporting Misconduct\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-3\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"If a guest has acted inappropriately or made you feel unsafe, Vrbo will investigate your case to determine if our policies have been violated. \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"http://help.vrbo.com\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Contact us\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" if you need assistance or wish to submit a complaint. 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After your stay, both you and the hosts will receive emails reminding you to review your experiences. Neither of you will be able to see each other’s ratings until you've both submitted your reviews.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Reporting Misconduct\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-3\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"If an host has acted inappropriately or made you feel unsafe, Vrbo will help with rebooking support and will investigate your case to determine if our policies have been violated. \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"http://help.vrbo.com\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Contact us\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" if you need assistance or wish to submit a complaint. 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Our community members transact securely in the Vrbo marketplace thanks to Vrbo systems and infrastructure that meet rigorous security requirements to be PCI-DSS compliant.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Liability Insurance\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-3\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Our $1M Liability Insurance provides owners with $1,000,000 in liability protection for all stays processed online through Vrbo checkout at no additional cost to you. If you don’t already have a liability policy, this policy is your first defense if a guest makes a claim against you. If you already have a liability policy, this provides additional coverage.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Property Damage Protection\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-3\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Property Damage Protection is available for bookings paid through Vrbo Payments. This provides up to $5,000 in coverage for accidental damage to your home. Plans start at just $59 (for $1,500 in coverage) and protect against accidental damages such as broken lamps and windows; damaged doors, walls and furniture; stained bedding, towels or linens; and lost or stolen keys, including rekeying costs.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Secure Communication\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-3\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Always communicate with guests through Vrbo's secure messaging platform, which protects both parties from phishing and identity theft.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Property Access\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-3\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"For the safety and security of guests, we recommend that hosts adopt industry best practices for giving guests access to a property. When delivering the entrance code or key to upcoming guests please do so in a safe and secure manner such as using a unique key code with a digital lockbox or a secure front-desk concierge. If you use a code,  we recommend you change the code after each checkout.  Vrbo’s policy is that hosts may not leave keys in a public place where the owner, property manager or staff is not present.  We prohibit leaving the keys with anyone not associated with the property or in a location other than the rental property or rental office. Any host who violates this policy may be removed from the marketplace. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"},"travelerContent":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Payment Protection\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-3\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Vrbo's Book with Confidence Guarantee™ protects 100% of your payment and security deposit, and most of our listings are eligible for this coverage when you book your stay through Vrbo's online checkout. Hosts transact securely in our marketplace thanks to Vrbo's systems and infrastructure that meet rigorous security requirements to be PCI-DSS compliant.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Secure Communication\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-3\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Always communicate with the host through Vrbo's secure, private messaging platform, which protects you from phishing and identity theft. You should never be asked to wire funds or send money directly to hosts outside of Vrbo's booking and messaging channels.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Privacy\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-3\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"We adhere to rigorous security and privacy standards backed by best-in-class technology that helps prevent fraud and harassment. Hosts and guests transact securely in the Vrbo marketplace, thanks to Vrbo systems and infrastructure that meet rigorous security requirements to be PCI-DSS compliant. 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For assistance, visit our \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://help.vrbo.com/articles/What-should-I-do-if-my-property-is-affected-by-a-natural-disaster\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Help Portal\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\".\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Renting Responsibly\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-3\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"We advise owners to comply with local laws and regulations and be considerate of area residents and the neighborhood in which they're hosting. Vrbo does not tolerate unauthorized events, such as disruptive house parties. 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For assistance, visit our \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://help.vrbo.com\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Help Portal\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\".\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"},"travelerContent":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Customer Support and Help Portal\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-3\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Vrbo Customer Support is available 24 hours a day, seven days a week via online chat, email and phone. 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If you have not left for your trip and are unsure if it is safe to travel, please reach out to the host and check government travel warnings.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Traveling Responsibly\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-3\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"We advise guests to comply with local laws and regulations and be considerate of area residents and the neighborhood in which they're staying. Vrbo does not tolerate unauthorized events, such as disruptive house parties. Our community is built on respect and inclusion, and we expect all our members to behave in a neighborly way toward one another.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Disaster Support\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-3\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"In the event of a disaster, we strongly recommend that you contact the host to confirm that your destination is safe and the property is still available for your stay. Please follow recommendations from local authorities. If you purchased travel insurance, contact your insurance carrier directly for any claims processing. If you need assistance purchasing alternative accommodations please contact \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://help.vrbo.com/\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Customer Support\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\". We're here to help 24/7.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"},"articles":[{"contentful_id":"1zQ6MRtupxryjvxbUGvouF","title":"Vacation protection options","link":"https://www.vacationprotection.com"},{"contentful_id":"1hhuswkRKFGo4ORGpYSWhe","title":"What to do if your reservation is affected by Covid-19","link":"https://help.vrbo.com/articles/What-can-I-do-if-my-reservation-is-affected-by-the-Coronavirus"},{"contentful_id":"5gpsmBWyubPRqVAWNEfYia","title":"Ways to influence vacation rental regulations","link":"https://vrboadvocates.com/"},{"contentful_id":"4JdYFbqxzHmG7dotzZ7FMX","title":"How to protect your property during Covid-19","link":"https://www.vrbo.com/discoveryhub/tips-and-resources/improve-performance/preparing-during-covid19"},{"contentful_id":"XKFpSOj0tvGL4tXCr8khd","title":"Covid-19 partner updates","link":"https://www.vrbo.com/discoveryhub/tips-and-resources/improve-performance/covid-19-updates"},{"contentful_id":"1S398HW1Svgf9yeSIul1br","title":"How Covid-19 affects your property","link":"https://help.vrbo.com/articles/How-does-the-novel-coronavirus-COVID-19-affect-my-property"}]},{"contentful_id":"199a577UJmnjcIfIhfQt0Q","title":"Safety","ownerContent":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Authenticity\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-3\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"We use technology to detect fraudulent activity by verifying user accounts, giving partners the ability to confirm the identities of guests. Guests who have a Verified Guest badge next to their names have opted to undergo additional identity verification via a third-party vendor. We advise partners to always read traveler profiles and ratings.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Home Safety Preparedness\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-3\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"We advise you to equip homes with safety essentials such as carbon monoxide and smoke detectors, fire extinguishers, first-aid kits, deadbolt locks, outdoor lighting and essential safety information for travelers. Disclosure of any monitoring devices at homes is required, and hazardous conditions or obstacles that impede escape in the event of an emergency are prohibited. We support owners by offering guidance on safety best practices, and we make it easy to share information about available safety features and devices with travelers. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Elevator Safety\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-3\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"If you have not done so recently, please have a qualified elevator inspector examine your residential elevator for potential safety hazards to ensure they meet the latest safety code requirements and guidance. In addition to following all local regulations, the Consumer Product Safety Commission asks you to disable elevator equipment if you have not had a recent elevator inspection. They also ask that space guards be placed on the back of the door and electronic monitoring devices be installed that deactivate the elevator if something is detected in the gap between the exterior and interior doors. Emergency call buttons in the elevator should be working properly and tested often. Please also inform guests about the proper operation of the elevator equipment and about any elevator safety measures you have in place. As a reminder, our terms require property owners to abide by all safety-related laws and to keep equipment safe and in working order with regular maintenance.  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Property Cleanliness\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-3\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Help keep guests safe with enhanced cleaning guidelines based on recommendations from the World Health Organization and government and health ministries. We recommend you implement these recommendations before each new booking, review your local government rules and to let guests know about your elevated cleaning process in your listing description.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"},"travelerContent":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Home Safety Preparedness\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-3\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"We encourage all guests to complete a safety walkthrough upon arrival at a home. Locate emergency equipment such as fire extinguishers or first-aid kits, and read all safety information provided by the host. For homes with residential elevators, we encourage you to understand the safe operation of the equipment.  If you have any questions about the safety of your rental, don't hesitate to ask the host. 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