Exciting news! DHL is showcasing its cutting-edge AI Voice Agent, powered by Cognigy, at #DigitalX! 🚀🎤 📅 September 19 at 3:00 PM 📍 Cologne | Future of Work Stage Join us to see how DHL, in collaboration with Cognigy and Telekom MMS, is pushing the boundaries of Conversational AI. Hear from Stefan Plewa of DHL Group, Anais Tschater from Telekom MMS, and our own Alexander Teusz as they showcase how this innovative Voice AI Agent revolutionizes customer communication by delivering AI-powered and often fully automated calls. 📞🤖 Don’t miss this major leap in the digitization of customer service, paving the way for the future of work! Check out the full agenda here: https://hubs.la/Q02PPHhm0 #AIRevolution #FutureOfWork #CustomerExperience #DigitalTransformation #DigitalX2024 #DHL #Telekom #Cognigy
Cognigy
Softwareentwicklung
Düsseldorf, North Rhine-Westphalia 25.727 Follower:innen
We are revolutionizing the customer service industry, creating AI Agents for Your Business
Info
Cognigy is revolutionizing the customer service industry by providing the most cutting-edge AI Agent platform for voice and chat in the industry. Its award-winning solution, Cognigy.AI, empowers enterprises to deliver exceptional service that is instant, personalized, in any language, and on any channel. By perfectly combining Generative and Conversational AI to create AI Agents, Cognigy is shaping the future of customer service, increasing customer satisfaction, and supporting employees in real-time. Built on the foundation of the world’s leading Conversational AI platform, Cognigy.AI offers next-gen customer service with a suite of turnkey solutions including Voice AI Agents, Digital Chat AI Agents, and Agent Copilot. Coming equipped with dozens of pretrained skills, the platform works seamlessly with existing enterprise systems and learns from your agents, giving them superpowers. Over 1000 brands worldwide trust Cognigy and its vast partner network to create AI customer service agents for their business. Cognigy's impressive worldwide customer portfolio includes Bosch, Frontier Airlines, Lufthansa Group, Mercedes-Benz, and Toyota. For more information and to see a demo visit: www.cognigy.com We are hiring: https://careers.cognigy.com/ Visit our blog: https://www.cognigy.com/blog Meet our customers: https://www.cognigy.com/customer-success-stories https://www.cognigy.com/legal-notice/
- Website
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https://www.cognigy.com
Externer Link zu Cognigy
- Branche
- Softwareentwicklung
- Größe
- 51–200 Beschäftigte
- Hauptsitz
- Düsseldorf, North Rhine-Westphalia
- Art
- Privatunternehmen
- Gegründet
- 2016
- Spezialgebiete
- natural language processing, Enterprise artificial intelligence, machine learning, multi channel AI, Enterprise Software, chatbot, process automation, automation, IVR, chat, live chat, agent handover, graphical flow editor, alexa, messenger, customer service, enterprise software, NLU, NLP, virtual assistants, artificial intelligence, customer experience, customer service automation, innovation, AI, conversational ai, digital transformation, omnichannel, multi-lingual, CX, virtual agent, Contact Center, Agent Assist und conversational ai platform
Orte
Beschäftigte von Cognigy
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Barend Jungerius 🤖
Freelance Conversational AI Design // AI Training // Generative AI // Prompt Design // Microsoft Copilot // Conversational Analytics // Dashbot //…
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Olaf Gerbig
Enabling the best customer service with Cognigy AI Customer Center
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Bjarne Hansen
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Marc O. Schneider
Updates
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🚀 Join Us for the Cognigy.AI Tech Update Q3 2024 Webinar! 🚀 📅 Date: September 26, 2024 🕔 Time: 5:00 PM (CEST) Berlin | 8:00 AM (PT) San Francisco Get ready to dive into the most significant updates from the past 90 days with our Cognigy.AI Tech Update Q3 2024 Edition! This webinar is your chance to leverage the latest advancements in Cognigy.AI to elevate your business. What’s New and Exciting? 🔍 Knowledge AI: Discover advanced image file ingestion and refined search filtering capabilities. 🤖 GenAI: Explore enhanced LLM orchestration and expanded model support. 👥 Agent Management: Learn about collaborative Flow sharing, advanced debugging, and uptime monitoring tools. 💬 Webchat: Experience enriched metadata and upgraded accessibility features. …and more surprises! Meet Our Speakers: Our very own Dilek Imseytoglu, Merlin Eunicke, Nhu Ho, and Sergei Levkov will provide valuable insights into the latest features and their impact on your AI strategy. Reserve your spot today! 🔗 Register here: https://hubs.la/Q02PGylc0 #TechUpdateQ3 #Webinar #AIInnovation #KnowledgeAI #GenAI #Cognigy.AI
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🚀 Continuing the Journey with The CX Disruptors! 🚀 We’re excited to reveal the next chapter in our series, showcasing Toyota Motor Corporation’s voice bot and its transformative impact on customer experience. In this episode, learn how the voice bot is revolutionizing interactions by allowing vehicle owners to define their own user journeys, making the experience more intuitive and user-friendly. Here’s how it works: 📞 Direct Communication: The voice bot reaches out with critical and less critical messages, offering clear recommendations on next steps. 📧 Comprehensive Follow-Up: Detailed information is sent to both owners and dealers via email, facilitating efficient appointment scheduling. 🌟 24/7 Assistance: Always available, the voice bot helps drivers understand and respond to warning symbols with accurate, real-time information. 🔧 Broader AI Impact: The integration of AI is enhancing overall customer experiences across various projects, ensuring a more seamless and user-centric approach. 🔗 Learn more and subscribe to the series here: https://hubs.la/Q02PwBKj0 #CXDisruptors #CustomerExperience #AI #Innovation #Toyota #VoiceBot #Cognigy
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🌟 Poll Results: How is AI Making the Biggest Impact in Contact Centers? 🌟 We asked, and you answered! Here’s how our community views the impact of AI in contact centers: It’s clear that call summarization is leading the charge in transforming customer interactions, but multilingual support and other innovations are also making significant strides. 🔍 Want to dive deeper into these trends? Check out how these technologies are reshaping the future of contact centers: https://hubs.la/Q02MVRV10 #CustomerService #ContactCenter #Innovation #CustomerExperience #DigitalTransformation #CognigyAI
🌟 How is AI Making the Biggest Impact in Contact Centers? 🌟 We’ve explored AI's role in transforming contact centers through innovations like call summarization, identity verification, multilingual support, and sales enhancements. Now, we want to hear from you! Learn more: https://hubs.la/Q02MVRV10 💬 Vote and let us know why you chose your answer in the comments! #AI #CustomerService #ContactCenter #Innovation #CustomerExperience #DigitalTransformation #CognigyAI
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What goes into creating exceptional voice experiences? Building a voice agent goes beyond traditional chat-based solutions. It demands advanced speech processing, a compelling voice persona, and seamless conversation management—without relying on visual cues. Cognigy has already introduced powerful features redefining voice AI in contact centers. 🚀 From lifelike voices and state-of-the-art AI to refined voice design and smart call management, these innovations continue to transform customer interactions. Swipe through to revisit these updates, and learn more in our blog: https://hubs.la/Q02Ly6bp0 #Cognigy #VoiceAI #ContactCenterAI #CustomerExperience #AIInnovation #ContactCenter
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Join leading legal insurer ARAG and Cognigy at the Contact Center Summit 2024! 🚀 Explore how AI transforms contact centers across borders and drives real results. The Contact Center Summit 2024 is a virtual event on October 9-10, 2024, aimed at contact center managers, executives, and employees. It’s an excellent opportunity to learn about the latest trends, attend insightful lectures, and network with top industry professionals. 🎤 We're thrilled to announce that our very own Natalie Atangana and Sebastian Glock, along with our customer ARAG, will be speaking at the event: 🔹 Natalie Atangana, Cognigy & Sascha Schulz, ARAG ⏰ October 9, 2:30 - 3:00 PM "Scaled, localized, integrated – the international career of AI Agents" Discover how ARAG uses AI Voice Agents to cross borders and integrate seamlessly into global contact centers. 🔹 Sebastian Glock, Cognigy ⏰ October 9, 3:30 - 4:00 PM "From hype to efficiency: AI projects that work" Learn how Generative AI can drive economic and sustainable customer service success. 🔗 Register now: https://hubs.la/Q02NPLJM0 #AI #CustomerService #ContactCenter #CCS2024 #Cognigy #ARAG #Realworldsuccess #GenAI
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🚀 Welcome to the latest episode of The CX Disruptors! 🚀 In this episode, we explore how E-Care, Toyota Motor Corporation's AI-powered voice agent, is tackling a major challenge—ensuring customer safety. Many drivers overlook crucial vehicle dashboard warnings, risking serious damage and safety. Toyota’s solution? A system that alerts owners promptly and sends critical information to service centers, ensuring quick repairs. Key Highlights: 🛡️ Safety Alerts: E-Care immediately notifies drivers about important dashboard warnings to help prevent accidents. 📩 Efficient Communication: The system promptly shares essential vehicle information with service centers and owners, speeding up repair processes. 🌟 Customer Satisfaction: AI-driven support ensures that drivers receive timely assistance, enhancing their overall experience. Discover how AI is reshaping customer experiences, brought to you by Cognigy! 🔗 Learn more and subscribe to the series: https://hubs.la/Q02NBNg_0 #Cognigy #CXDisruptors #AI #CustomerExperience #Innovation #Toyota
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Experience Breeds Success. Trusted AI With a Proven Track Record. In today’s fast-paced AI landscape, success hinges on more than technology - it’s about experience, expertise, and trust. At Cognigy, we’ve been developing solutions that aren’t just smart but truly transformative. Our AI agents are designed to deliver personalized interactions that feel natural and intuitive, ensuring every customer feels understood and valued. Our powerful LLM orchestration seamlessly connects multiple AI models and data sources, allowing our agents to provide precise, context-aware responses across any channel. With comprehensive lifecycle management tools, we empower businesses to create, deploy, and optimize AI agents that perform consistently and efficiently at scale. Experience is the key to unlocking AI’s full potential. Discover how Cognigy delivers real-world success with AI-powered solutions that elevate customer experiences. Please read our latest blog post to learn more about how Cognigy can help you achieve AI success at scale: https://hubs.la/Q02NhgJV0 #AIExcellence #CustomerExperience #AIAgents #LLM #CognigyAI
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🌟 How is AI Making the Biggest Impact in Contact Centers? 🌟 We’ve explored AI's role in transforming contact centers through innovations like call summarization, identity verification, multilingual support, and sales enhancements. Now, we want to hear from you! Learn more: https://hubs.la/Q02MVRV10 💬 Vote and let us know why you chose your answer in the comments! #AI #CustomerService #ContactCenter #Innovation #CustomerExperience #DigitalTransformation #CognigyAI
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🚀 Join us at Digital X 2024 in Cologne! 🚀 Cognigy and Genesys are thrilled to invite you to our stand at Agrippina Studios during Europe’s leading digitalization event on September 18-19 in Cologne! 🎟️ Exciting Offer! The first person to comment on this post will receive a free ticket to the event! 🎟️ 📍 Location: Agrippina Studios, Moltkestraße 121, 50674 Köln, Deutschland 🔗 View Location: https://hubs.la/Q02N0v3n0 🕒 Stand Opening Hours: 10:00 - 19:00 Digital X 2024 is a premier platform for exploring cutting-edge digital innovations and solutions. This year’s event will showcase how advanced technologies are transforming industries and driving future growth. Don’t miss the chance to see how digitalization is reshaping business and society. Visit us at Agrippina Studios to experience how Cognigy and Genesys are leading the way in AI and digital transformation. Connect with us to see our innovative solutions in action. 🎟️ Get your tickets here and join us in Cologne’s vibrant city center: https://hubs.la/Q02N0tLW0 #DigitalX2024 #Cognigy #Genesys #Innovation #ConversationalAI #DigitalTransformation