Five years ago, we hit a roadblock—a massive spike in support requests. Hiring more agents seemed like a quick fix, but it wasn't sustainable. Instead, we turned to Freshservice. Its automated workflows streamline processes and reduce manual tasks, driving efficiency and enabling seamless collaboration across teams. The result? A smarter, more scalable approach to support that stands the test of time. You can learn more about our IT transformation from our new report from the comments 👇
Freshworks
Softwareentwicklung
San Mateo, California 901.067 Follower:innen
Delivering modern, AI-powered software solutions that delight customers and employees. Trusted by 67,000+ businesses.
Info
Freshworks (NASDAQ: FRSH) delivers modern, AI-powered customer and employee-service solutions that increase efficiency and improve engagement for companies of all sizes. Headquartered in San Mateo, California, Freshworks operates around the world to serve more than 67,000+ customers, including s American Express, Bridgestone, Databricks, Fila, Nucor, and Sony.
- Website
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https://bit.ly/3iPrRWb
Externer Link zu Freshworks
- Branche
- Softwareentwicklung
- Größe
- 5.001–10.000 Beschäftigte
- Hauptsitz
- San Mateo, California
- Art
- Kapitalgesellschaft (AG, GmbH, UG etc.)
- Gegründet
- 2010
- Spezialgebiete
- Customer Support Software, Helpdesk, Web 2.0, SaaS, Support Ticket System, Web Based Support Ticket System, CRM, ITSM, Applicant Tracking System und Conversion Optimization Suite
Orte
Beschäftigte von Freshworks
Updates
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With Freshservice and Freddy AI, TaylorMade Golf Company’s IT department automated critical workflows and slashed ticket resolution time by 50%. Read more about how Freshworks made AI-powered ITSM par for the course: http://bit.ly/3yZ7Og0
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Hard-coding sensitive info = Sticky note on your desk. We’ve got a better plan. 🔒 With the “App setting”, securely store and manage critical data outside your app’s code. 🔄 Update critical info without touching the source code 🔐 Keep sensitive data in an encrypted environment ⚡ Make changes without republishing your app
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✅ IT uses Freshservice. ✅ Security operartions uses Freshservice. ✅ Legal uses Freshservice. ✅ HR uses Freshservice. Today, Druva is able to collaborate better across teams and streamline support. Watch the full story: bit.ly/3T5fzYw
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As organizations shape their 2025 strategies, our CIO, Ashwin Ballal, advises prioritizing what matters most: creating a work environment where IT teams and employees can thrive without being overwhelmed. via CIO Online
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We’re so proud of our Denver and San Mateo teams for donating 60 backpacks filled with school supplies to Family Giving Tree and A Precious Child! Last week, our amazing San Mateo team also spent time packing and organizing even more school supplies at the FGT warehouse to help students in need. Together, we’re making a positive impact on our communities—one backpack at a time. 💙🎒
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Our senior VP of customer service, Murali Krishnan says the future of customer service is brighter than ever but requires service leaders to think systematically about AI. via The Works. Full conversation in the comments below 👇
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Want to make the most out of your Freshworks platform? Join our upcoming webinar and discover how to tailor Freshworks to your unique needs with Marketplace apps. 📅 When: 4 September 2024 ⏰ Time: 11:00 a.m. PDT 👉 Register here: bit.ly/3YVaaHk Speakers: Jason Fearing, Anubhav Gupta, Shobhit Gupta, Jayasimha Raghavan, and Gautham Lakdive
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Finanzierung
Letzte Runde
Sekundärmarkt85.000.000,00 $
Investor:innen