LivePerson

In the newest episode of Generation AI, HubSpot's Christopher Miller, VP of Product Growth and AI, shares his POV on how to make AI a technology that works for everyone — and all kinds of businesses — even if it’s not an easy road. Listen to the full episode wherever you get your podcasts: https://lnkd.in/eURB7-uf 

Today at the Mobile Ecosystem Forum conference in Toronto, LivePerson CMO Ruth Zive delivered the keynote address on "The Future of Connected Customer Conversations". In her talk, Ruth kicked off the event by covering everything from how to differentiate your telecom through CX to reaping the true ROI of AI. To learn more about becoming a conversational telecom, check out our playbook here: https://lnkd.in/einfVwez #messaging #aiforbusiness #roiofai

Getting started with customer-facing generative AI models doesn’t have to be a big, complicated project. Join a conversation with Open Universities Australia to get an inside look at their generative AI chatbots and how their team uses generative and conversational AI technology to solve lead conversion woes. Register for the July 30th webinar: https://lnkd.in/euZBhGC5 #webinar #generativeai #ai #leadconversion

Massive leaps in technology usually benefit just a few companies, so how can we ensure that the AI revolution is different? Christopher Miller, VP of Product Growth and AI at HubSpot, joined the Generation AI podcast to share his thoughts on what we need to do to create more equitable access to artificial intelligence. Listen to the full episode on your favorite podcast platform, or catch the video version on YouTube: https://lnkd.in/eURB7-uf #aipodcast #aiforbusiness #democratizingai

Investing in the right tools for your contact center is a long-term commitment — but the rapid pace of innovation and evolving customer expectations makes it challenging to keep up. The key to success lies in adopting a best-of-breed approach to your contact center as a service solution. Download "A Modern, Best-of-Breed Approach to CCaaS" to guide you through developing a digital-first approach: https://lnkd.in/emRTFPne #DigitalTransformation #CX #CCaaS #ExecutiveInsights #liveperson

The latest episode of the Generation AI podcast poses some big questions: when it comes to AI for the enterprise, can the spirit of innovation exist alongside the spirit of democracy? And can the latest tech manage to be transformative and profitable — while also being widely accessible to all kinds of organizations? Co-host Ruth Zive speaks with Christopher Miller, VP of Product Growth and AI at HubSpot, about AI as a force for democratization in the world of product development, marketing, and the creative arts. Listen to the full episode wherever you get your podcasts: https://lnkd.in/eURB7-uf #aiforall #aiforbusiness #podcast

LivePerson's Israel-based team was thrilled to host our Chief Product and Technology Officer Alex Kroman for a visit this week! A long-time essential hub of LivePerson's product and technology org, the team showed off our new digs in Raanana as Alex immersed himself in the office culture. The visit included discussions on LivePerson's ongoing innovation, showcases of impactful work from the team, and engaging Q&A sessions. Of course, no visit to our Israel office is complete without great food and conversation — it's tough to find a better Happy Hour 😎 #liveperson #weareliveperson

8 out of 10 consumers are more likely to purchase from businesses that connect customer interactions across phone calls and messaging platforms. But it’s not easy. That's why our team put together this ebook to help you: ✅ Propel the change you want to see ✅ Navigate omnichannel customer behavior ✅ Capture valuable customer insights across channels ✅ Shift conversations between voice and digital ✅ Create a unified agent workspace ✅ Embrace voice automation Ready to download? 🔽 https://lnkd.in/emRTFPne #ebook #customerengagement #contactcenter #liveperson

At our recent Spark event, we sent out our roving reporters to find out the highlights from attendees. As you'll hear, our "Meet Your AI agent" hands-on session really *sparked* the creativity of our customers! (We'll try to keep these reviews from going to the head of the session leader, LivePerson Chief Scientist Joe Bradley). 🤖 Learn more about how better conversations start with a better AI chatbot — and get your own demo: https://lnkd.in/g_kbyFa #chatbots #ai #aiassistants #liveperson

If you're contacting your insurance company to make a claim, you're probably not having the best day. Zurich UK has a long history of innovation in the insurance industry, and wanted to make sure the claims process was the least of their customers' worries. They called on LivePerson to help streamline and modernize the claims process, resulting in: ✅ Faster insurance claims service leveraging WhatsApp ✅ Better customer experience, reducing processing times to an all-time low ✅ Improved agent experience, allowing multiple customers to be serviced simultaneously while increasing satisfaction scores. Learn more in the full case study: https://lnkd.in/eCRAgycw #cx #liveperson #casestudy #insurance