Isabel Cortadellas Mancini

- managing an account territory of manufacturing customers in Germany

- established area of expertise in digital strategies and the development and shaping of large-scaled operating models at CxO level to meet today’s market needs and manage the impact of digitization
- accompanied client's digital transformations and orchestrated strategic and implementation initiatives

- managed various strategic growth projects of a 30BN € Account Management
organisation, which enables Sales and Operational support for the business in EMEA
- optimised processing time from 104 to 9 days by redefining and owning the workstream
of the customer listening system globally for Microsoft’s operations center
- performed data analysis and business intelligence to evaluate and identify focus areas
for top management
- created a framework to manage critical and complex… Mehr anzeigen

- managed various strategic growth projects of a 30BN € Account Management
organisation, which enables Sales and Operational support for the business in EMEA
- optimised processing time from 104 to 9 days by redefining and owning the workstream
of the customer listening system globally for Microsoft’s operations center
- performed data analysis and business intelligence to evaluate and identify focus areas
for top management
- created a framework to manage critical and complex closing deal execution for deals
over 5M € during quarter end resulting in ~4 hours of time savings per week Weniger anzeigen

- conducted in depth strategic analysis of Lufthansa Cargo’s customer journey and
implemented improvement measures that lead to 1.1M € cost savings and optimised
customer services (from 107 to one phone number)
- selected to lead and carry out change workshops with 30+ Lufthansa employees on the
subject of internal centralization measures and structural changes
- coordinated the development and release of the project’s internal marketing and
communication measures with a… Mehr anzeigen

- conducted in depth strategic analysis of Lufthansa Cargo’s customer journey and
implemented improvement measures that lead to 1.1M € cost savings and optimised
customer services (from 107 to one phone number)
- selected to lead and carry out change workshops with 30+ Lufthansa employees on the
subject of internal centralization measures and structural changes
- coordinated the development and release of the project’s internal marketing and
communication measures with a global audience of around 1000 people Weniger anzeigen

- evaluated monthly sales figures and identified areas with growth potential to support
mgmt. decisions
- analysed competitors’ presence in OMV’s markets to continuously track market entries
and product offerings for each region and competitor
- drove strategic engagement with agencies, external consultants and suppliers by
simplifying and standardizing the communication streams

- designed and modeled a learning platform for the support and operations concept of
SAP Demo Cloud
- conducted and coordinated regular internal workshops to identify gaps in guidelines and
regulations of the demo system for customers

- coordinated the customer service
- created events and updated the information on social networks
- raised global awareness of the school through various Marketing activities

- gained deep insights in customer service and accompanied the sales manager in charge of the Star Alliance
- created and corrected sales presentations and updated market reports
- supported the individual department managers