Michaela Opitz

Michaela Opitz

International Solution Sales & Engineering @DT GK/Magenta Rockn Roll Queen/Visionary of Integrity/Outward Thinker/Business Leadership Mentoring "the new ethic path for business success"

Hamburg und Umgebung
1442 Follower:innen 500+ Kontakte

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Commerical information technology

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Berufserfahrung

  • Deutsche Telekom Grafik

    International Solution Design

    Deutsche Telekom

    –Heute 1 Jahr 4 Monate

    Hamburg, Deutschland

    Our „Solution Sales & Engineering „are the advocates being part of Deutsche Telekom’s core business and revolves around connectivity and IT.
    We help our customers with holistic solutions driven by innovative "Customer Success Planning" sales and technical conceptions from a single source.
    We continuous developing and supporting Deutsche Telekom’s vision to be a global "E2E digitizer" leader for our business customers.

    #magentalove - we are rocking global business -

  • T-Systems International

    T-Systems International

    4 Jahre 7 Monate

    • T-Systems International Grafik

      Customer Success Management "talking cloud business" @CHaaC "Customer Health as a Contract"

      T-Systems International

      –Heute 2 Jahre 9 Monate

      Hamburg, Deutschland

      I am happy being part of an essential T-Systems team, to work creative and proactive to drive our mission to help customer having a successful business outcome and such kind of positive delivery experience due to integration of cloud services with us.

      Furthermore, I am an actor in our CSM Governance Steerco (CSM Competence Center) for an overall future oriented sustainability.

      Main „Tasks & Responsibilities“
       Focusing on our client’s business goals and Customer Experience…

      I am happy being part of an essential T-Systems team, to work creative and proactive to drive our mission to help customer having a successful business outcome and such kind of positive delivery experience due to integration of cloud services with us.

      Furthermore, I am an actor in our CSM Governance Steerco (CSM Competence Center) for an overall future oriented sustainability.

      Main „Tasks & Responsibilities“
       Focusing on our client’s business goals and Customer Experience expectations
       Managing the Customer Success Plan to achieve our customers goals by a pro-active and positive client relationship being an ADVOCATE/PROMOTER and TRUSTED ADVISOR
       Focus on driving adoption of our services within the client's business – Up-sell
       Identifying leads and opportunities and support Sales – Cross-sell
       Providing client feedback to internal departments on goals, prioritized features and service quality
       Ensuring effective client governance
       Responsibility for client revenue and order result
       Management client contracts and changes
       Tracking customer obligations and claims management

    • T-Systems International Gmbh Grafik

      Cross Functions "Lead Deal Solution Manager"

      T-Systems International Gmbh

      –Heute 15 Jahre 6 Monate

      Complex Deal (Big and Major Deals) support out of the delivery unit Solution&Projects of our IT Division . This support is focussed upon T-Systems ICT outsourcing projects national as well as international. Primary scope is the ICT service portfolio such as Infrastructure Managed Data Centre, Managed Desktop, Network Communication, and a special priority on Cross Functional Services such as management of Hybrid Cloud solutions.

      Key focus of cross functional services is on leading or…

      Complex Deal (Big and Major Deals) support out of the delivery unit Solution&Projects of our IT Division . This support is focussed upon T-Systems ICT outsourcing projects national as well as international. Primary scope is the ICT service portfolio such as Infrastructure Managed Data Centre, Managed Desktop, Network Communication, and a special priority on Cross Functional Services such as management of Hybrid Cloud solutions.

      Key focus of cross functional services is on leading or consulting the deal part of “Service Delivery” topics such as Service Management Integration in accordance with ITIL V3. Components are Service-Strategy,-Design,-Transition,-Operation as well as SLA management, Continuous Improvement for Cloud and Classic environments. Other areas addressed are License Management & Compliance, Business Continuity/IT Service Continuity Management, Project Management related tasks for Service Management and Governance in interaction with the entire technical solution team for the respective customer projects.



      Initiator of "Deal Support Centre Team” (national and international “Back office activities” for Deal Solution Manager).

      Content Centre across Solution Design and Service Towers (T-Systems Portfolio). The team supports the entire Presales Big & Major Deals by contract principles, Transition & Transformation handover, Due Diligence tasks, generals (ITIL V3 tools, processes, organization, deal specifics, guidings and questionnaires), "ISG/NON ISG" related RFP/RFI proposal content.

    • T-Systems International GmbH Grafik

      Managed Cloud Services Account Delivery Manager (global key account)

      T-Systems International GmbH

      – 2 Jahre

      Hamburg, Deutschland

      Leaderhship of one of the largest/essential T-Systems customers (automotive) in the area of "Managed Cloud Services Platform PAAS" with the support of a "closed job" one global operations and engineering team (HUN/IND).

  • Deal Manager (AWS Sales Expert) - Multi Cloud Sales Complex Deals -

    T-Systems International GmbH

    –Heute 6 Jahre 9 Monate

    Hamburg und Umgebung, Deutschland

    Solution Sales in Complex Deals:
    - Cloud transformation (C-Level) workshops
    - Cloud assessments (migration factory, landingzones, cloud business cases)
    - privat/public cloud sales incl. managed services OS/DB/MW solutions (vCloud, Azure, AWS, VMC on AWS .....)
    - ServiceNow: Multi Cloud Orchestration/Management service integration (Service Management)
    - IAM/SSO
    - Cloud billing, monitoring, reporting
    - Partnermanagement for public cloud solutions
    - AWS Expert Sales
    -…

    Solution Sales in Complex Deals:
    - Cloud transformation (C-Level) workshops
    - Cloud assessments (migration factory, landingzones, cloud business cases)
    - privat/public cloud sales incl. managed services OS/DB/MW solutions (vCloud, Azure, AWS, VMC on AWS .....)
    - ServiceNow: Multi Cloud Orchestration/Management service integration (Service Management)
    - IAM/SSO
    - Cloud billing, monitoring, reporting
    - Partnermanagement for public cloud solutions
    - AWS Expert Sales
    - Cloud Optimization (Cost Control)

  • Business Leadership Mentoring @SoulMate "Dinvergent Thinking"

    @SoulMate "Dinvergent Thinking"

    –Heute 8 Jahre 6 Monate

    Digitalization: speed, agility, flexibility with all aspects of advantages in a modern world – a challenge for all manager, workers etc.

    For years, people often driven by a hectic day by day plan, which makes them partly dependent, what fills their lives and creates a certain emptiness. Then you feel this emptiness day by day. You can’t explain what it is and most people compensate this emptiness with more work or other things. Sometimes we are spinning in a circle.
    An essential…

    Digitalization: speed, agility, flexibility with all aspects of advantages in a modern world – a challenge for all manager, workers etc.

    For years, people often driven by a hectic day by day plan, which makes them partly dependent, what fills their lives and creates a certain emptiness. Then you feel this emptiness day by day. You can’t explain what it is and most people compensate this emptiness with more work or other things. Sometimes we are spinning in a circle.
    An essential question is, how can I move in this modern world, being successful, driving ourselves from being “outside” coming back to our “inner core” ?
    Sooner or later you will take stock of your life, ready for re-thinking and new trade to achieve true success and inner satisfaction.

    @SoulMate "Dinvergent Thinking" is for all people, who are courageous and open to START being NOW, ready for a change, ready for a new vision, ready for true “heart” leadership ?

    Michaela Opitz, "Eagle Angel Woman" was teached by Bear Heart ("The wind is my mother", "der Wind ist meine Mutter" (Buch) - native American Shaman) http://www.bearheart.info/


    Vision is the positive future that guides our present. As long as we are not at this level of vision, we let our present be determined by the past. Our present is determined by hidden feelings of guilt, and the film of our lives is a constant repetition. Vision carries you forward and shows others the way. It leads us on the way back home, back to our center and back to ourselves (Chuck Spezzano).

  • T-Systems International GmbH Grafik

    Technical Deal Solution Manager

    T-Systems International GmbH

    – 11 Jahre 9 Monate

    Technical Deal Solution national/international

    Big & Major Deal Support and technical consulting for outsourcing accounts related to Open Systems business

  • Economical Consultant (operational coordination Open Systems) Data Centre Location

    T-Systems International GmbH (debis Systemhaus); Open Systems Germany

    – 3 Jahre 10 Monate

    Hamburg and Düsseldorf

    Support for Open Systems technical department, delivery management and finance and controlling

  • IT Key and Middle Account Manager

    bkt, ECS Hamburg, CompuNet, debis Systemhaus GmbH

    – 8 Jahre 4 Monate

    Kiel und Hamburg

    “Desktop/Server Services and Network Computing”

    - Acquisition responsibility of new middle and key accounts
    - Commerical capability assessment of potential accounts
    - Development and support of accounts
    - Support partnership with IBM, SUN, Compaq, HP, Cisco, SAP etc.
    - T&T project management after contract signing
    - Internal account coordination and management

Ausbildung

  • Commerical information technology

    Business Informatics

    –

Sprachen

  • Spanisch

    Grundkenntnisse

  • Englisch

    Verhandlungssicher

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