Stephanie Radtke

Stephanie Radtke

7+ years in team leadership & risk management. Expert in revenue generation, offshore program management & talent development.

Frankfurt/Rhein-Main
706 Follower:innen 500+ Kontakte

Info

As a Senior Fraud Risk Manager at Wisetack, a leading fintech platform for home improvement financing, I oversee a transformative era in risk and fraud detection, achieving remarkable success in fraud mitigation and financial recovery. With over 8 years of experience in fraud risk management and team leadership, I specialize in devising pioneering strategies to protect organizational assets and maximize revenue, while also nurturing performance-driven teams that set industry standards in employee retention and satisfaction.

My focus extends beyond risk management to quality assurance, customer dispute resolution, and operational efficiency. I have introduced innovative client assessment systems, streamlined fraud reduction initiatives, and optimized client communication, all of which have culminated in substantial labor and financial savings. I have also led customer dispute resolution strategies that have set a new industry standard for efficiency and customer satisfaction. Additionally, I have orchestrated offshore programs that have achieved remarkable gains in debt recovery rates and customer service efficiency. I hold the Certified Fraud Examiner (CFE) and the Certificate in Diversity and Inclusion in HR Management (CDIHRM) credentials, reflecting my expertise and commitment in my field.

I am passionate about continuous learning and professional development, and I have a robust track record in facilitating training programs and compliance measures that meet and often exceed regulatory requirements. I am recognized as a high performer across various roles and responsibilities, as evidenced by top scores in annual evaluations and 100% staff satisfaction rates in leadership assessments. I am always eager to connect with fellow professionals and experts in risk management, fintech innovations, or leadership development opportunities.

Berufserfahrung

  • Wisetack

    Wisetack

    2 Jahre 3 Monate

    • Wisetack Grafik

      Senior Fraud Risk Manager

      Wisetack

      8 Monaten

      San Francisco, California, United States

      Oversaw a transformative era in risk and fraud detection, achieving remarkable success in fraud mitigation and financial recovery. Under this leadership, not only did the organization experience secure financial health, but it also witnessed unparalleled staff development and retention. Introduced innovative client assessment systems, streamlined fraud reduction initiatives, and optimized client communication, all of which culminated in substantial labor and financial savings. Honored with the…

      Oversaw a transformative era in risk and fraud detection, achieving remarkable success in fraud mitigation and financial recovery. Under this leadership, not only did the organization experience secure financial health, but it also witnessed unparalleled staff development and retention. Introduced innovative client assessment systems, streamlined fraud reduction initiatives, and optimized client communication, all of which culminated in substantial labor and financial savings. Honored with the organization's highest performance evaluation score, reflecting a leadership style deeply respected by peers and subordinates alike.

    • Wisetack Grafik

      SENIOR OPERATIONS ENABLEMENT MANAGER

      Wisetack

      1 Jahr 7 Monate

      San Francisco, California, United States

      A cornerstone in operational efficiency and staff development, driving pivotal changes in quality assurance, training modules, and internal processes. Known for launching centralized knowledge repositories that became a cornerstone in reducing redundant inquiries and fostering an information-rich work environment. Led customer dispute resolution strategies that set a new industry standard for efficiency and customer satisfaction. Orchestrated offshore programs that achieved remarkable gains in…

      A cornerstone in operational efficiency and staff development, driving pivotal changes in quality assurance, training modules, and internal processes. Known for launching centralized knowledge repositories that became a cornerstone in reducing redundant inquiries and fostering an information-rich work environment. Led customer dispute resolution strategies that set a new industry standard for efficiency and customer satisfaction. Orchestrated offshore programs that achieved remarkable gains in debt recovery rates and customer service efficiency.

  • Brex Grafik

    Finance Operations Associate- Servicing and Risk

    Brex

    1 Jahr 6 Monate

    Vancouver, Washington, United States

    Steered the operations at a multi-billion dollar organization, specializing in fraud detection and client negotiations. Successfully managed loan recovery efforts that secured significant assets, all while optimizing workplace productivity across departments. Took the lead in rolling out a payment plan initiative during a challenging global pandemic, safeguarding millions in at-risk funds. Proactively engaged with stakeholders to implement advanced CRM systems, achieving significant labor cost…

    Steered the operations at a multi-billion dollar organization, specializing in fraud detection and client negotiations. Successfully managed loan recovery efforts that secured significant assets, all while optimizing workplace productivity across departments. Took the lead in rolling out a payment plan initiative during a challenging global pandemic, safeguarding millions in at-risk funds. Proactively engaged with stakeholders to implement advanced CRM systems, achieving significant labor cost savings.

  • Mercedes-Benz USA Grafik

    Finance and Insurance Manager

    Mercedes-Benz USA

    1 Jahr 2 Monate

    Instrumental in driving revenue through vehicle financing and insurance support for a globally recognized automotive brand. Managed a team of sales agents, aligning them with organizational goals and ensuring consistent high performance. Implemented pioneering standard operating procedures for synthetic fraud assessments, resulting in significant quarterly cost savings.

  • Leavitt Group Grafik

    Personal Lines Account Manager

    Leavitt Group

    4 Jahre 1 Monat

    Cedar City, UT

    As a Personal Lines Account Manager at Leavitt Group Insurance, I achieved top performer status in Personal Lines sales, consistently exceeding sales targets by 25% each quarter. I generated over $3M in annual revenue by successfully closing high-value policies and upselling additional coverage options to existing clients. I developed and maintained a robust pipeline of prospects through effective networking, referrals, and targeted marketing campaigns. By cultivating strong relationships with…

    As a Personal Lines Account Manager at Leavitt Group Insurance, I achieved top performer status in Personal Lines sales, consistently exceeding sales targets by 25% each quarter. I generated over $3M in annual revenue by successfully closing high-value policies and upselling additional coverage options to existing clients. I developed and maintained a robust pipeline of prospects through effective networking, referrals, and targeted marketing campaigns. By cultivating strong relationships with clients, I achieved a 90% client retention rate and numerous referrals. My customer-centric approach to sales led to a 30% increase in client satisfaction scores. Additionally, I analyzed market trends and client needs to tailor insurance solutions, providing personalized recommendations to boost policy uptake.

Ausbildung

  • Utah Tech University Grafik

    Utah Tech University

    Bachelor of Business Administration (B.B.A.) Business Administration and Management, General

    Activities and Societies: First place in the Mike LeMond Million Dollar Investment Challenge, increased an investment by 85.67% in three months.

  • Hochschule Fulda Grafik

    Hochschule Fulda

    Master of Arts - MA Human Rights Studies in Politics, Law and Society

    –Heute

Bescheinigungen und Zertifikate

Kurse

  • Consumer Behavior

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  • Managerial Finance

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  • Marketing Principals

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  • Organizational Behavior

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  • Sales Managment

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