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The group that covered over 3,000 kms to reach Puducherry for the Christmas season, arrived to a rude awakening when they reached the destination of the hotel they had booked for stay: It existed, but only on paper.
The travellers had booked an Oyo hotel for their stay beginning from the Christmas Eve but when they reached the mentioned location at 11 pm, they were welcomed by a plot of barren land in a deserted area.
One of the members of the group took to LinkedIn to share the story and the trouble they went through getting another place for stay in the middle of the night during festive season when most hotels were running completely booked.
The group had booked hotel rooms at Oyo 74612 Royal Plaza Boarding and Lodging in Puducherry, which they later found out that doesn't actually exist.
"We had to make some 40+ calls from 11-12 in the night to find another hotel and eventually settled at hotel Corbelli in heritage town for one night and then had to still search for another place for next day. Considering it is Christmas weekend, the last-minute hotel booking made the cost of stay double," Abhishant Pant wrote on his detailed post on social media.
Pant further complained that the customer service was not concerned about their unpleasant situation and offered no help. The man also said that he would file a case against the company.
"No care for the fact that it was 9 (two of them women) of us was in the middle of nowhere. The lady on the other side kept on insisting that she would send mail to the quality check team but had no way of solving it right now," he added.
Pant also shared a video of the said location where the hotel apparently "stands". In the video, Pant makes an appeal to Ritesh Agarwal, the CEO of OYO Rooms to follow through Google reviews as it has been buzzing with customer complaints about the hotel not existing in real life for over a year.
He also expressed concern over what could have happened to the group as it was completely deserted.
"Google review showed that consumers have been complaining for the last one year that the hotel doesn't exist, and Ritesh your organization, still continued to put this hotel on the listing. If you had bothered to look at it, you would have saved unnecessary agony at our end. Worse was the fact that this place was deserted and god forbid if we would have got looted," Pant said.
The post reached Rohit Kapoor, OYO’s chief executive officer for India and South-East Asia, who took to the comment section to apologise to the group for the trouble they went through.
"This does not meet our standards at all and we are conducting a thorough investigation to take corrective steps, both for your experience as well as making more systemic changes," Kapoor said, asking for his coordinates so the can take this further to resolve it.
Kapoor also added that Agarwal has also directly messaged him and is absolutely committed to solving this issue.
"Please DM me your coordinates (if you are ok with that) and I will be in touch with the resolution as well as to learn more from your experience. Ritesh has also DM'd you on this and he is absolutely committed to solving this for you and for every one of our customers," he said.
The post so far has over 8.6K likes on LinkedIn with many sharing their own bad experiences with Oyo in the comment section.
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