Ahmed Magdy

Ahmed Magdy

IT Support Specialist

مصر
١٥٧ متابع ١٥٩ زميل

انضم لعرض الملف الشخصي
Freelance, self-employed

نبذة عني

Experienced Information Technology Analyst with a demonstrated history of working in the information technology and services industry. Skilled in IT Service Management, Networking, Cisco Systems Products, Windows, and ITIL. Strong information technology professional with a Bachelor's degree focused in Business/Commerce, General from Cairo University.

الخبرة

  • Freelance web admin

    Freelance, self-employed

    ⁩ - الحالي 9 عام 8 شهر

    cairo

  • Orange Business Services

    Orange Business Services

    9 عام 7 شهر

    • رسم بياني Orange Business Services

      IT Run Analyst

      Orange Business Services

      - 7 عام 6 شهر

      Cairo

      Managing critical incidents
      2nd level remote access support
      2nd level network and security support
      providing training to the IT Help-desk
      maintaining the IT knowledgebase
      auditing IT SLA's and processes.
      working closely with crisis management and problem management.

    • رسم بياني Orange Business Services

      2nd Level Desktop Support Supervisor

      Orange Business Services

      - 2 عام 1 شهر واحد

      Cairo

      -providing global desktop support for airlines.

      -Providing desktop support for employees in NAM region.

      -Managing a team of 5 agents.

      -Documenting process and preparing reports for management.

      -Maintaining the team KPI's

  • Technical Support agent

    TeData

    - 3 شهر

    Providing technical support for ADSL issues.
    logging tickets and escalating to the 2nd level teams.

التعليم

  • رسم بياني Cairo University

    Cairo University

    Bachelor's degree Business/Commerce, General

    -

  • Ibrahemeya High School

    High School Materials Science

    -

اللغات

  • Arabic

    -

  • English

    -

عرض ملف Ahmed الشخصي الكامل

  • مشاهدة الأشخاص المشتركين الذين تعرفهم
  • تقديم تعارف
  • تواصل مع Ahmed مباشرة
انضم لعرض الملف الشخصي الكامل

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