Aya Samy Ibrahem

Strengthening relationships with colleagues and clients using emotional intelligence involves several key practices. First, actively listen to understand their perspectives and emotions. This builds trust and shows empathy. Second, manage your own emotions to remain calm and composed, especially in stressful situations. For example, as an HR professional, you can use these skills to better align human capital initiatives with business objectives by fostering open communication and resolving conflicts effectively.

I would say when you struggle to meet HR operations deadlines, you should prioritize tasks based on urgency and impact. Delegate responsibilities where possible and communicate with your team to ensure everyone is aligned. For example, leveraging your skills in HR policies and employee relations can help streamline processes and improve efficiency.

The best way to handle conflict is through proactive communication, empathy, and a willingness to collaborate towards a resolution. Encouraging open dialogue, active listening, and understanding each other's perspectives are fundamental in resolving conflicts effectively.

Feedback helps make your employees feel more confident in their performance and more committed to showing positive behavior. By making them aware of their skills and strengths, you give them a sense of value in the workplace – the key to employee success.

Addressing resistance from senior managers towards new training programs requires a strategic and empathetic approach. Here are some steps we can take: 1. Start by listening to the specific concerns or objections the senior managers have. 2. Clearly articulate the benefits of the new training program. 3. Show how the training programs align with the company's strategic objectives and can help achieve broader business goals. 4. Engage senior managers in the development or customization of the training programs. 5. Communicate Clearly and Frequently: Keep communication open and transparent. 6. Share success stories from other organizations or internal departments that have benefited from similar training programs.

Keeping employees informed during a crisis is crucial for maintaining trust and morale, while also preventing panic through the below actions: Provide regular updates that are honest and transparent about the situation. Share factual information without speculation or assumptions. Recognize the concerns and emotions of employees. Offer clear guidance on what employees should do in response to the crisis. Utilize multiple communication channels to reach employees effectively. Designate specific individuals or teams responsible for communicating updates. Create opportunities for employees to ask questions and provide feedback.