¿Qué haces si no cumples con una fecha límite y necesitas reconstruir la confianza de los clientes en tu pequeña empresa?

Start with honesty. Acknowledge the missed deadline as soon as possible. 🏃♂️💬 It's about laying the foundation for trust through transparency.

Most folks will understand a missed suspense or deadline. Acknowledge the mistake, own it, and don't offer excuses. Correct the error with the power that owns the suspense or deadline if possible. You can acknowledge mis-prioritizing in the face of other responsibilities, or even simply forgetting, but the key here is to accept responsibility. Then do your best to make sure it doesn't happen again.

Be realistic and proactive. If you are going to miss a deadline, give your client as much notice as possible. I don't agree with explaining reasons. Your client wants to know when the project will be completed and that you are making changes to assure that it doesn't happen again. Details don't matter. Having a solution does.

Para reconstruir la confianza de los clientes tras no cumplir una fecha límite: Comunica rápidamente el retraso con honestidad. Ofrece una nueva fecha límite realista y cúmplela. Proporciona compensación adecuada por el inconveniente. Explica las medidas correctivas para evitar futuros retrasos. Solicita feedback para mejorar y demostrar tu compromiso con la calidad. Estos pasos clave ayudan a mantener la confianza y la lealtad del cliente incluso frente a contratiempos.

Empathy in your response can transform a mistake into a moment of connection. 🤝 Offer solutions that are thoughtful and consider the client's needs.

Keep the client in the loop with regular updates. It's like sending postcards from your journey to the finish line. 📬✨ This communication shows commitment to rectifying the situation

Oh boy!! This is a good one. This is why I'm a huge fan of tracking one's time, to better determine the timing of deliverables for all future projects. The goal is to reduce uncertainty and maintain trust in your abilities. The goal is to successfully communicate progress throughout the duration of the project. This way, there's a higher probability that there'd be ample time to know the deadline isn't happening. Explain why you can't meet the deadline iand provide options for them to feel confident that you're still capable to deliver quality work. If it's impossible to determine an exact deadline, it's best to present a range of possibilities to better manage expectations.

I agree wholeheartedly. Never underestimate the value of open communication. Keeping a client in the loop is invaluable. They are important to you, and they should know it!

Post-mishap, dive deep into what went wrong. 🤿🔍 Learning from the mistake ensures it won’t happen again, demonstrating a commitment to excellence.

Rebuilding trust takes action, not just words. Over-deliver on your next promise. 🚀 It’s like earning back points in a game; consistent performance is key

Maintain the relationship with regular check-ins, even when there's no immediate business. ☕💼 It shows you value the partnership beyond transactions