UserTesting

What if you could access the most relevant insights, when and how you needed them - all in a single solution? 👉 As part of our April 2024 product release, we're introducing: 🚂 Our new Feedback Engine ✨ AI-powered surveys 💡AI themes 👥 Purpose-built audience solutions Get the fast facts here, and learn more at: https://lnkd.in/eZdSuTiy

Are you still relying solely on NPS and CSAT to gauge your retail success? 👀 It's time to level up! While NPS and CSAT are valuable, they don't capture the full customer experience. Successful retailers embrace a well-rounded experience measurement strategy, focusing on continuous customer feedback and omnichannel optimization. Discover how leading retailers use these strategies to drive loyalty, boost conversion rates, and future-proof their businesses at the link below. 👇 https://lnkd.in/eiw2hUH9

Time for class! 📝 Designer summer school kicks off this month with 30-minute flash sessions covering: -Leveraging AI in #UXDesign -The importance of customer centricity -Designing for diverse audiences -Emerging trends and tools in #UX You don’t want to miss these sessions run by some of our top experts at UserTesting! Register at the link below and save your seat today. 👇 https://lnkd.in/evBYEGwU

In our latest Insights Unlocked episode, we chat with Becca G., Chief Digital Officer at the FDIC, as she dives into her mission to transform the FDIC's digital properties. 💻✨ From building a robust digital team to implementing a new content management system, Rebecca's insights are invaluable for anyone tackling digital transformation, especially within large organizations. 🌐 Her emphasis on cultural fit, hiring for soft skills, and ensuring seamless user experiences offers actionable takeaways for leaders in any industry. Tune in to discover how Rebecca is driving change at the FDIC and gain inspiration for your digital initiatives! 🎧 Listen now at the link below 👇 https://lnkd.in/eXsRe7_y #DigitalTransformation #UX #Leadership #PublicService #InsightsUnlocked #FDIC

Join us for an insightful session on our AI-powered survey capabilities on August 8th at 2pm ET! ✨ Reserve your spot now and transform the way you gather and analyze data! 👇 https://lnkd.in/etG9TCZb

In today's fast-paced world, timely customer insights are a game-changer! 🙌 With UserTesting's Insights Services, our expert team works with yours to produce better outcomes—faster. 💡 With over 200 years of collective experience, we seamlessly integrate to deliver rapid results. 🌟 https://lnkd.in/eQPTcCWX

Watching our incredible 2024 intern cohort shine as they learn and grow with us over the summer is a reward in itself. Being shortlisted for SheCanCode's Best Internship Program award is icing on the cake! 🎉 Thanks to our interns, past and present, for making this program what it is today—we couldn't do it without your exceptional drive, talent, and curiosity. It's an honor to work with and learn from you! 🤩

Little Caesars has always been known for their fast and easy in-store experience. 🍕 With customers increasingly expecting the same level of excellence in their digital experiences, Little Caesars Pizza needed their online ordering and Pizza Portal™ Pickup process to be seamless. Enter UserTesting. By conducting unmoderated tests, Little Caesars uncovered key insights in their mobile checkout process. Users were confused about account signup and payment entry, leading to abandoned carts. With feedback gathered with UserTesting, they redesigned the process to be more intuitive and user-friendly. Results? A faster checkout experience, increased Net Promoter Score (NPS), and a significant boost in weekly orders. Little Caesars not only reduced cart abandonments but also built a new custom pizza builder with designs based on user feedback. This is just a slice of the story, read the full details at the link below! https://lnkd.in/gWbBHYaa #DigitalExperience #CustomerCentric #Innovation

The truth about traditional user testing: It's crucial. Getting early feedback shapes better products. But why do designers skip this step? It's time-consuming: hunting for testers, conducting interviews, analyzing...it adds up. We’re swamped with too many feature requests to know which designs to prioritize. I’m spending the year evaluating feedback solutions to add to my stack. I partnered with UserTesting to give them a test run. Here's what happened: - Define participant criteria - Set tasks - Connect prototype - Get recorded sessions in hours  - AI-generated summaries of key insights In 30 minutes, I learned my "playful" design was hurting my credibility. But that's the point. Fast feedback loops save us from bigger mistakes later. 4 reasons this matters in the fast-paced world of product design: 1. Real-time negotiation of design vs development trade-offs. Testing gets you metrics, fast, to speak with PMs and devs. 2. Space to innovate. Exploring trailblazing ideas? Great. Testing lets you try things out.  Improve multi-threading. 3. Run tests and analysis in the background so you can focus on designing. 4. Permissionless collaboration. No more waiting for other teams. Run tests when YOU need design insights. The most valuable thing we can do is create based on customer need. The second most valuable is doing it fast. Automated testing does both. #ad #UserTestingPartner

We've compiled 5 top usability testing tips for #FinancialServices💡 From collaborating with other teams to managing customer privacy, these tips will help you whether you're launching your first test or your hundredth. 👇 https://lnkd.in/eNE4i28N