«I had a pleasure working with Carolina for three years as a peer while we were both working as relationship managers for Global ID Admin at Citi. Her communication style, her diligence, integrity, attention to details and her ability to adjust quickly to the ever changing Citi environment were and still are exemplary. I hope one day we cross paths and I can call her my colleague again.»
Carolina Nelson
Global CRM Lead at Santander SCIB Production Services (By Talan)
Málaga, Andalucía, España
1 mil seguidores
Más de 500 contactos
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Bilingual leader with 20+ years of experience in Shared Services, Technology, Multinationals, and Customer Service Companies. Excellent interpersonal and communication skills with a very positive attitude focused on customer satisfaction. Great ability to handle extensive Partner/Customer Portfolio or multiple projects from planning to execution, ensuring completion on a timely fashion.
Strategic influencer with internal/external stakeholders amongst all levels of the organization. Expert at interdepartmental coordination and liaison support between local, regional and global teams; able to stabilize processes and maximize business functionality. Detail and goal oriented professional with strong bias for action and follow-through. Fast learner able to identify and document quality business for new implementations and business initiatives.
Exceptional judgment and political skills to manage confidential and sensitive customer/ company information.
Specialties: Partner/Client Relationship, Project Management, Migrations, Process Improvement, Business Office and Chief of Staff Support, Business Planning & Analytics, Negotiation, Issue Management, and People Management.
Actividad
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La inteligencia artificial no solo está transformando procesos, también está revolucionando la experiencia del cliente en la banca 🤖. Los bancos ya…
La inteligencia artificial no solo está transformando procesos, también está revolucionando la experiencia del cliente en la banca 🤖. Los bancos ya…
Recomendado por Carolina Nelson
Experiencia
Educación
Licencias y certificaciones
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Portuguese Language
Centro de Estudios Brasileños
Expedición: -
Advance English Language
English Learning Center - Universidad Interamericana
Expedición: -
Projects Formulation and Evaluation
Asociacion de Profesionales en Ingenieria Industrial (APIICR)
Expedición: -
Logistics as a Competitive Advantage
Universidad Fidélitas
Expedición:
Idiomas
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English
Competencia profesional completa
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Portuguese
Competencia básica limitada
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Spanish
Competencia bilingüe o nativa
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5 personas han recomendado a Carolina
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