Guillaume M.

IT Services Operation & Data Centers Operation.

Chief Operation Officer for Telefónica gSMC Service.
Chief Operation Officer for Telefónica Cloud and Virtualized platform Operation.

Accountable for the contract profitability and fulfillment.
Responsible for the business case fulfilment and identifying Business growth opportunities.
Responsible to Manage and develop the customer relationship on the specific contract.
Responsible to ensure that all services are delivered… Mostrar más

IT Services Operation & Data Centers Operation.

Chief Operation Officer for Telefónica gSMC Service.
Chief Operation Officer for Telefónica Cloud and Virtualized platform Operation.

Accountable for the contract profitability and fulfillment.
Responsible for the business case fulfilment and identifying Business growth opportunities.
Responsible to Manage and develop the customer relationship on the specific contract.
Responsible to ensure that all services are delivered according to contractual obligations and requirements. Mostrar menos

Taking part in a project which purpose is the acquisition of an external company assets and services.

As Contract Manager:
Responsible for ensuring that the schedules, conditions and costs as established on the contract and other agreements with the customer and on the BC are fulfilled. Responsible to manage the contract and business case execution ensuring the fulfillment of all contractual obligations by Ericsson, the Customer and Suppliers, in order to secure quality, profitability and Customer satisfaction.
Supports the account manager team on pre-sales.

As Program… Mostrar más

As Contract Manager:
Responsible for ensuring that the schedules, conditions and costs as established on the contract and other agreements with the customer and on the BC are fulfilled. Responsible to manage the contract and business case execution ensuring the fulfillment of all contractual obligations by Ericsson, the Customer and Suppliers, in order to secure quality, profitability and Customer satisfaction.
Supports the account manager team on pre-sales.

As Program Manager:
Responsible to ensure the project management of all Managed Services projects in accordance to Ericsson business processes, methods, concepts & tools, in the most efficient way to maximize the margins and customer satisfaction.

As Contract Development:
Responsible for Contract development, Constantly evolve and capture dynamic Customer needs and changing priorities. Gain Customer intimacy working “embedded in” Customer premises and Ericsson service delivery teams, share goals, understanding business priorities. Mostrar menos

Managed Services Efficiency Program Manager - Program Portfolio Governance Manager (Jun 2012 -> Dec 2013)
Yoigo Customer (TeliaSonera Group)

As 'Managed Services Efficiency Program Manager':
Responsible for the deployment in Yoigo Customer of a Global program focused on enhancing customer relationship and business results, including deployment of tools based on latest technologies to further support efficiency improvement as well as evolving contractual terms and… Mostrar más

Managed Services Efficiency Program Manager - Program Portfolio Governance Manager (Jun 2012 -> Dec 2013)
Yoigo Customer (TeliaSonera Group)

As 'Managed Services Efficiency Program Manager':
Responsible for the deployment in Yoigo Customer of a Global program focused on enhancing customer relationship and business results, including deployment of tools based on latest technologies to further support efficiency improvement as well as evolving contractual terms and conditions.
As 'Program Portfolio Governance Manager':
Assuring the Governance and Efficiencies of the project portfolio delivered to Yoigo Customer. Covering the delivery of Radio equipment (2G/3G/4G), Core network systems as well as Service Layer (VAS) and OSS/BSS solutions.

ITSS Business Unit - Efficiency Program Manager (Nov 2011 -> May 2012)
Within the ICT Business Department, responsible to drive the efficiency program. Mostrar menos

Responsible for the Business Unit delivering Project, Program and Service Management services to our customers. End to end responsible of the Business Unit performance, covering commercial, sourcing, training, Project Manager line management and organizational aspects.

Main achievements:
Increasing in +50% the company yearly sales volume.

As KAM
Responsible for NSN, Indra, E-Commerce Factory and Novabase Accounts.

As Senior Consultant
Main consulting services delivered to the following customers:
E-Commerce Factory S.L., Definition and Implementation of Project Methodology and Project Managers Coaching: May 2009 to Sept. 2009
InfoGLOBAL, Definition and Implementation of Project Methodology: Jul. 2008 to Dec. 2008.

52 Projects delivered driving a team of up to 6 Project Managers and more than 100 Engineers.

Yoigo: Initial Service Network deployment: From June 2006 to December 2006.
Challenging Project, delivered in 100 days. The purpose of the program was to deliver the telecom equipment in the OSS/BSS, VAS and Core Network Layer to allow the new Yoigo Mobile Operator to start Business in December 2006.

Multimedia Project Manager (Jan 2003 -> Jun 2006)
MMS, MML (Multimedia Messaging).
Application Server. (TSP+INS)
International Friendly Call, Call Handling, Virtual Private… Mostrar más

Yoigo: Initial Service Network deployment: From June 2006 to December 2006.
Challenging Project, delivered in 100 days. The purpose of the program was to deliver the telecom equipment in the OSS/BSS, VAS and Core Network Layer to allow the new Yoigo Mobile Operator to start Business in December 2006.

Multimedia Project Manager (Jan 2003 -> Jun 2006)
MMS, MML (Multimedia Messaging).
Application Server. (TSP+INS)
International Friendly Call, Call Handling, Virtual Private Network, SMS for Virtual Private Locally Designed Services: Idle Status Notification Request, Network
Web Services, Video Gateway, Content Streaming

Project Manager – Multimedia & OSS Area (Sep 2000 -> Jan 2003)
Vodafone Customer - Outstanding Projects:
MMS, MML (Multimedia Messaging) – Since January 2002.
RANOSS & CNOSS (Operation and Maintenance UMTS)
OSS (Operation and Maintenance GSM)
GSM Pro, GSM on the Net, TCP (Applications) Mostrar menos