Capital One is a bank and issuer of credit cards, founded in 1994 and based in Virginia. As of 2024 it was the third-largest issuer of Visa and Mastercard credit cards in the U.S. Capital One also offers a range of banking services, including consumer and commercial loans, and has 259 retail locations. In February 2024, Capital One agreed to acquire Discover, another credit card company, in a stock transaction valued at $35.3 billion. The resulting company will be one of the world’s largest credit card issuers, with more than 100 million customers.
Best Large Workplaces in Financial Services and Insurance 2024
Employees say:
"Beyond compensation, work-life balance is genuinely encouraged, from the CEO down to people managers. Leaders understand that employees are not robots and need to disconnect. This ability to do so exposes employees to diverse worldly perspectives/experiences, which in turn ensures that employees bring their whole selves to work and put in genuine effort/contributions."
"Capital One has created a culture where people can be fully themselves. I have always felt like I have a voice and that my managers and mentors are advocates for me. I look forward to coming to work, engaging with my peers, and finding creative solutions to get the job done, all facilitated by the Capital One culture."
Capital One places a high value on education: It expanded its education assistance benefits program in 2022, offering to cover associates’ tuition costs upfront and partnering with Bright Horizons FastTrack to provide general education courses that can be put toward earning a bachelor’s degree at a $1,300 annual flat rate. Participation increased by nearly a quarter within one month. Capital One also partners with 11 HBCUs and Hispanic-serving institutions; it has invested over $1.6 million in scholarships and donations to these schools and hosted programs and events to engage with students and broaden its talent pool.
The Catalyst Rotational Program connects employees working in operations and call centers with other business roles, offering a pair of yearlong training initiatives that expose workers to professional development opportunities across the company’s different verticals.
Finance is a powerful tool enabling Capital One to advance its social objectives: In 2022, it spent $984 million on diverse suppliers, almost 14% of its procurable spending (and a $280 million increase from the year prior). That spending supported $722.1 million in wages and 8,770 jobs.
Fortune 100 Best Companies to Work For 2023 Like many businesses, Capital One laid off 1,100 tech workers in January 2023. But it remains committed to its employees, launching a number of initiatives to support their career development.
Capital One is following through on its commitment to create a more diverse and inclusive workforce by launching an Executive Education Program for all U.S. leadership with a focus on the historical and systemic issues that contribute to societal inequality affecting Black and Hispanic communities.
In 2022, the company launched a business resource group to support associates who are balancing careers and caregiving.
Capital One expanded its Invest in Yourself Day initiative, providing one day each month for associates to practice self-care.
Nine out of 10 employees say they are offered “training or development” to further their career goals.
Best Large Workplaces in Financial Services and Insurance 2023 Employees say:
"Capital One has created a culture where people can be fully themselves. I have always felt like I have a voice, and that my managers and mentors are advocates for me. I look forward to coming to work, engaging with my peers, and finding creative solutions to get the job done, all facilitated by the Capital One culture."
100 Best Large Workplaces for Women 2023 Employees say:
"Capital One has created a culture where people can be fully themselves. I have always felt like I have a voice, and that my managers and mentors are advocates for me. I look forward to coming to work, engaging with my peers, and finding creative solutions to get the job done, all facilitated by the Capital One culture."
100 Best Large Workplaces for Millennials 2023 Employees say:
"I believe Capital One does a really good job of balancing being a 'high-paced tech company that is always exploring new ideas and expecting the best out of its employees' as well as a 'company with leaders who show empathy and observance of personal needs and shows an importance in work-life balance.' I have never been nervous or worried about not being able to take off time if I need, for any reason (illness, family health, mental health, etc.). All of my leaders I've had treat me like a human before an employee."
Fortune 100 Best Companies to Work For 2022 Few companies have embraced diversity as strongly as Capital One, and its employees recognize the effort: At least 92% of every racial/ethnic group surveyed said they were proud of the positive impact their employer has in their communities. “Capital One does an amazing job to ensure that each associate feels they belong,” says one staffer. “Their business resource groups provide support so that associates can achieve their full potential in an environment that values the differences we bring to the workplace.” The financial institution aims to balance in-person collaboration and team needs with individual choice and rolled out a hybrid work plan in 2021. Mondays and Fridays are companywide virtual days, and Tuesday through Thursday, the offices are open. While employees are encouraged to go in, the company is not requiring it.
Best Large Workplaces in Financial Services and Insurance 2022 Employees say:
“Capital One is the most considerate organization I have ever worked for. I remember being sick during my pregnancy and had to go on maternity leave early. I was in the hospital most of my pregnancy, and unable to have a baby shower. The company took up a collection and bought me a gift card from BabyrUs. This was 8 years ago, and I will never forget the impact it had on me and my family. This is just a small example of the type of consider caring people that work here at Capital One.”
100 Best Large Workplaces for Women 2022 Employees say:
“I have truly never experienced such amazing culture as Capital One provides. I worked around 8 years at another corporate payments company and coming here could not have even begun to believe how empowered and respected I would feel as a female in their early 30s. Cannot recommend this company enough for finding a place of belonging and growth.”
100 Best Large Workplaces for Millennials 2022 Employees say:
“Capital One puts people first. I always feel like my safety and wellbeing are put on the forefront. For example the pandemic. Capital One quickly made the decision to start working from home. We will not be one of the first companies back into the office until everyone feels comfortable going back. Capital One has provided numerous outlets for mental health and physical health that may have taken a toll in this past year. This is hands down the best company to work for if you want to feel valued and loved. It's a large company, with so many people, but you're never lost in the numbers. You're free to be you.”
