L’une des premières étapes pour diriger efficacement des équipes virtuelles consiste à établir des objectifs et des attentes clairs et réalistes pour les membres de votre équipe. Cela signifie définir la portée, l’échéancier, les livrables, les rôles et les responsabilités de chaque projet ou tâche, et les communiquer clairement et uniformément. Vous devez également définir des attentes quant à la façon dont votre équipe communiquera, collaborera et rendra compte des progrès, ainsi qu’aux outils et plateformes que vous utiliserez. En faisant cela, vous pouvez éviter la confusion, l’ambiguïté et la frustration, et vous assurer que tout le monde est sur la même longueur d’onde et sait quoi faire et comment le faire.
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As our workforce becomes more autonomous, managerial practices around goal setting and expectation setting are also evolving. To cater to diverse working styles and thinking styles, managers leading virtual teams can take a co-creative approach. In practice, a touch-point like project initiation meetings to set the goals and expectations together can ensure alignment, promote trust, and set team members up for success. Additionally, taking a 1:1 personalized process of empowering employees to create their goals and expectations can foster higher levels of inclusion, motivation, and innovation.
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Frequent touch points, with clear agendas, where the manager is receiving a quick update on progress can ensure alignment. Outlining the goals and expectations of the project, each role on the team, and following up periodically can help.
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Clear goals and expectations are essential for virtual teams because they provide a shared understanding of what needs to be achieved and how it will be achieved. This helps to ensure that everyone is working towards the same objectives and that there is a clear direction for the team. Additionally, clear goals and expectations can help to increase motivation and engagement among team members by providing a sense of purpose and direction.
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Learning how to define those clear goals and expectations can seem difficult. So it is most important that I follow up, and do so consistently. When I fail to do so, the clarity of our expectations takes a major blow! Like trust...I can work extremely hard to build it for one bad decision to destroy it. It is fragile and it must be managed with that in mind.
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Hybrid and remote work is here to stay. Leading remote and hybrid teams can be a challenge, but it can also be a great way to show your creativity when it comes to leadership. For medium sized group meetings, it can be fun to occasionally start things out with an ice breaker question, to get people talking and to learn something new about one another. It is key that, if you have a hybrid team, the people who are remote feel as engaged and connected as those on-site. Make sure that your remote teams are included in all meetings and projects. Ensure that your organization has a centralized location for major announcements and important communication so that everyone knows where to look for necessary information.
Un autre facteur clé pour diriger des équipes virtuelles avec succès est d’établir la confiance et les relations entre les membres de votre équipe. La confiance est essentielle pour favoriser une culture d’équipe positive et solidaire, où les gens se sentent à l’aise de partager des idées, des commentaires et des défis, et où ils peuvent compter les uns sur les autres pour obtenir de l’aide et du soutien. Le rapport est important pour créer un sentiment de connexion et d’appartenance, où les gens se sentent valorisés, respectés et appréciés, et où ils peuvent exprimer leur personnalité et leurs émotions. Pour établir la confiance et les relations, vous devez communiquer fréquemment et authentiquement, faire preuve d’empathie et d’appréciation, célébrer les succès et les jalons, et créer des opportunités d’interaction sociale et de plaisir.
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Have the team develop a charter that discusses how the team works together. Include meetings, when the team meets in person, use of cameras, technology and collaboration tools. This strategy builds a more effective workplace.
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I have found that most teams (remote, hybrid, or in-person) aren't very good at trusting each other. When an intentional effort is made to teach this valuable principle, the payback can be significant. If you wonder why people don't speak up, ask for help, or volunteer their best to the team, it is often because there is a lack of trust.
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This is not different from leading in person or remote. Effective leaders build trust and rapport. Collaborate and decide on ways of working. I like to create a document for team ground rules and hold a signing ceremony. The team creates this together and revisits when needed.
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In a virtual or hybrid workplace, leaders must consider how they can operationalize relationship-building. By creating consistent touch-points for connection, conversation, and collaboration, virtual teams are able to develop a sense of team identity and company loyalty. There's a growing need amongst today's employees to feel connected to something greater than themselves. Strengthening the connectivity of a virtual team is central to retaining talent now and moving forward into the future of work.
La communication est la bouée de sauvetage de toute équipe, mais surtout pour les équipes virtuelles, où l’interaction en face à face est limitée ou absente. Pour communiquer efficacement avec votre équipe virtuelle, vous devez utiliser une variété de méthodes et de modes, en fonction de l’objectif, de l’urgence et de la complexité du message. Par exemple, vous pouvez utiliser le courrier électronique pour obtenir des informations formelles et détaillées, la messagerie instantanée pour des mises à jour rapides et informelles, des appels vidéo pour des réunions et des discussions et des appels téléphoniques pour des questions urgentes ou sensibles. Vous devez également communiquer de manière claire et concise, en utilisant un langage simple et direct, en évitant le jargon et les acronymes, et en fournissant un contexte et des exemples. De plus, vous devez communiquer de manière respectueuse et inclusive, en reconnaissant et en respectant les différentes perspectives, cultures et préférences, et en encourageant la rétroaction et la participation.
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A big part of virtual teams is online meetings. Make sure that you approach online meeting planning just as seriously as you do in-person meetings. Every detail from music to activities to breakouts should be thought about with care, especially for trainings and all staff meetings. There are so many things you can do to make online meetings engaging so that your virtual team feels really engaged in the process. This will go a long way in helping you to communicate effectively because authentic engagement is key.
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Clear, concise, effective communication is the lifeblood of any successful team and organization. When teams are remote, it becomes even more crucial. My biggest recommendation is to implement core hours for scheduling meetings. This should be determined based on covering the overlapping time zones that inevitably come into play. For example, a NY based company with employees in California and Europe might want to avoid 9am meetings (6am in CA) or 5pm meetings (10pm or later in Europe). It may be impossible to accommodate every scenario all the time, but this effort goes a long way to making people feel included and considered.
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Interpersonal communication is of paramount importance as we consider the intricacies of globalization and modernization. Realities like internationally dispersed teams and human-AI collaboration highlight the need to master the more tacit aspects of communication. What beliefs underlie our words? What messages are coming through non-verbally in our behaviors? Where are breakdowns of understanding happening? How can our communication practices support the objective of team cohesion? All these questions are worth exploring as a team together, especially if you care to build an inclusive workplace.
La collaboration et la co-création sont essentielles pour améliorer la créativité, l’innovation et la qualité du travail de votre équipe virtuelle. La collaboration signifie travailler ensemble pour atteindre un objectif commun, tandis que la co-création signifie impliquer les membres de votre équipe dans la conception et le développement de solutions, de produits ou de services. Pour collaborer et co-créer efficacement avec votre équipe virtuelle, vous devez utiliser des outils et des plates-formes qui facilitent le travail d’équipe, tels que le partage de documents basé sur le cloud, les logiciels de gestion de projet, les outils de brainstorming en ligne et les tableaux blancs virtuels. Vous devez également favoriser un état d’esprit et une culture de collaboration, où vous partagez des informations et des ressources, demandez des commentaires et des commentaires, déléguez et responsabilisez, et reconnaissez et récompensez les contributions.
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In my experience as a workplace facilitator, I've seen the value of special projects in promoting collaboration and skills development. Coming together for a special project presents a new context for team members to relate to themselves and each other. When individuals have opportunities to appreciate each other's contributions outside of their roles and responsibilities, they get to see each other's unique strengths and cultivate deeper relationships with their leaders and peers.
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In an offline world, we got so used to synchronous communication and work. But now, organizations need to learn how to leverage asynchronous collaboration. Another useful aspect is having a clear understanding of the purpose of each communication channel. Meetings are good for social connections, decision-making, planning, and ideation. You don't need a meeting for a status update or info sharing - just send an email.
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Remember to leave items in shared documents for asynchronous as well as synchronous collaboration. This allows time for introverts to add their piece, for individuals to build on each other's ideas, and for those who missed any meetings to have input.
Enfin, diriger des équipes virtuelles nécessite de soutenir et de développer les membres de votre équipe, à la fois individuellement et collectivement. Soutenir signifie fournir des conseils, de l’encadrement, de la rétroaction et des ressources pour aider les membres de votre équipe à bien performer et à surmonter les défis. Développer signifie offrir des possibilités d’apprentissage, de croissance et de carrière pour aider les membres de votre équipe à améliorer leurs aptitudes et leurs compétences. Pour soutenir et développer votre équipe virtuelle, vous devez effectuer des vérifications et des examens réguliers, identifier les forces et les domaines à améliorer, offrir des éloges et des critiques constructives, fournir des ressources d’apprentissage et du mentorat, et discuter des objectifs et des aspirations de carrière.
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In my experience, check-ins are extremely important especially in a virtual/remote setting. When you’re working in an office, you’re able to tap into visual cues and read body language. You might see someone slumping over, showing signs of depression or anxiety, or generally acting out of character. However, when team members are working remotely (especially for longer periods) certain sensory cues could be overlooked or masked. By taking initiative to check in, you’ll have a better chance of addressing issues or helping team members when they need it most. Plus it shows that you care. It might be what the person needed to open up about a particular challenge.
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One of the biggest mistakes remote leaders make is focusing too much on 1:1 communication with their team members. While it's a valuable tool and definitely should be used by every remote leader, there can be drawbacks. If team members constantly come to you for advice and support, you become the bottleneck that slows down the process. You might also feel overwhelmed with other tasks that pile up. To counter this, I suggest leaders hold 1:2 meetings, fostering strong partnerships between team members so they can support and develop each other. With this approach: 🔄Team members have more people to turn to for support. 🤝 They can develop their leadership and mentoring skills.
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Asking for feedback is a mode of communication that is important for any team, virtual, hybrid, or in person. Whatever the method of communication, inclusivity requires space for safe open dialogue.
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Injecting a sense of fun into your meetings can significantly enhance their effectiveness. While meetings primarily serve the purpose of addressing business matters and maintaining accountability, online meetings thrive when participants can authentically express themselves, share personal stories, and embrace lightheartedness. Fostering an environment where individuals feel comfortable being themselves and enjoying a good laugh not only promotes engagement but also encourages creativity, collaboration, and a positive team dynamic.
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Acknowledging and appreciating that everyone on the team has different preferences is a starting point. Then from there moving to establishing ways of working that you agree upon as a team helps make expectations explicit for effective collaboration, communication and engagement.
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Ce que je trouve également très utile et surtout qui permet de créer des liens, d'échanger sur tout et n'importe quoi, de se voir autrement ce sont les coffee chat, les 5 à 7 apéro, Atelier cuisine... Les activités en équipe sont un moteur extraordinaire. #lovemyjob
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New tools can make remote work engaging and fun. Some to consider: 1. gather.town is a platform where virtual spaces can be created. Team members can create an avatar and interact with each other. I use this for team building and town halls. 2. Mural and Miro are fantastic digital whiteboards. As a career PM, you know I love my sticky notes. These tools are a game changer for collaborative sessions. 3. Gamestorming is a book full of team building and icebreaker games for teams. I have one version specifically for remote teams. 4. A task management system like Monday.com, Trello, Jira…. I like using a kanban for my teams. We meet regularly and look at the board to check progress and discuss issues. 5. Up the game with a more pro mic and cam.
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