AXA Partners

Empowering our team for global excellence! 🌍 At the heart of our success are our dedicated people, who continuously strive to enhance their knowledge and expertise.🚀     We are excited to introduce our new international initiative, “4nights”! This agile, adaptive project fosters synergies between our global teams, ensuring we deliver best-in-class products and solutions.🎯 Through “4nights”, our employees have the unique opportunity to travel the world, learning from diverse teams and sharing their skills. This collaborative approach not only enriches their professional journey but also guarantees that our services and business solutions remain top-tier for our customers and partners.💯 A truly inspiring and enriching experience for all, always keeping the benefit of our customers at the heart of what we do. 💗   Jean-Baptiste Fillol Adelane Mecellem Gianni Tarantini Gabriela Muñoz Aurelien Rondel #KnowYouCan #Movetheworldforward #HRInnovation #GlobalLearning 

𝟮𝟬𝟮𝟰: Airports and security enter a new era! ✈️ 👋 Say goodbye to unpacking your hand luggage at security checks! Thanks to the deployment of advanced 3D scanners at an increasing number of airports, travelers can now enjoy asmoother, quicker preflight process. 🚀 🕒 These state-of-the-art scanners provide a clearer image of bag contents, eliminating the need to remove electronic devices (laptops, tablets, phones, etc.) or your transparent bag of mini liquid containers. Expected to reduce waiting times by 30%, this advancement means you spend less time in lines and more time enjoying your journey. 💧 And what about the 100ml liquid rule? With these new machines in place, the restriction is set to be phased out over the next two years. Soon, passengers will be permitted to carry up to two liters of liquids in their cabin baggage, with no size restrictions. 🧐 While French airports currently maintain the 100ml rule, the change is on the horizon in airports like Amsterdam-Schiphol, London-Heathrow, Rome-Fiumicino, Barcelona El Prat, and many others across the globe, including the US and New Zealand. 🌍 With AXA Partners, experience the future of travel! #AXAPartners #TravelHacks #TravelExperience #Summer2024

Want to know the secret to thriving in a rapidly changing world? 🧐 Listening better! 👂🧏🏻♀️ At AXA Partners, customer feedback drives our journey! Listening to their needs and continuously adapting is key to providing the best support possible, even in challenging situations far from home. 🌎 Alastair Crossley, our Global Head of Travel Solutions, and his dedicated team, along with our operations and assistance agents, play a crucial role in ensuring personalized and adaptive service for our customers worldwide. And their dedication has paid off… Our Travel NPS has increased by +5 points since 2023! 🌟✈️ This milestone underscores our commitment to adapting and thriving in a rapidly changing world. We're proud to support our clients worldwide, ensuring they feel valued every step of the way. #CustomerExperience #TravelAssistance #NPS #AXAPartners #CustomerSatisfaction #CustomerFirst Alastair Crossley Matthieu De Montard Enrique Lamarca

Guess what just made our day?🔮 📢 We are thrilled to announce that our "Real Life Stories" webseries has won the Spot Insurance Award at the Spot Festival! 🎉 This series, based on genuine client testimonials, illustrates how our assistance agents go above and beyond to protect and support our customers, anytime and anywhere, through active listening and empathy. 🏆 This award is a great opportunity to once again express our gratitude to our customers who have generously shared their life events with us, enabling us to showcase the tireless dedication of our assistance agents. Together with our service providers, our operational teams handle over 80,000 calls every day around the word, perfectly embodying our mission to protect what matters, when it matters. This celebration wouldn’t have been possible without the incredible teamwork, creativity and dedication across departments, as well as the fantastic collaboration with David Le Glanic and ELEPHANT at work’s team 📽️. Congratulations to all winners, and a big thank you to Spot Festival for this honor 🙏. Stay tuned for more exciting episodes ahead! 🚀 #AwardWinning #RealLifeStories #KnowYouCan #TeamWork #ProudtobeAXA

[Our People] “The important thing is to listen and to adapt. AXA is very dynamic. A lot of things change and you have to learn quickly. (…) People are willing to share and open up and help you succeed, and I really enjoy that.”   👇 Meet Charles and, just like him, discover the collaborative spirit and adaptability that our global team embodies at AXA Partners. From design to delivery, we continuously strive to improve our solutions.   #MyPassionMyExpertise #KnowYouCan #Movetheworldforward

[Kick-off of the Holiday Season] Last Friday, we had the pleasure of welcoming Thomas Buberl, CEO of AXA, to our new headquarters in Malakoff, just south of Paris. This visit provided a fantastic opportunity for our CEO, Marie-Louise Elhabre, and the entire team to showThomas the beating heart of our daily activities by engaging with our operational teams. 🎧 From a dual-listening session with our assistant agent Alexia handling a roadside assistance case 🚗 to exploring our click-assisted claim process 📲, Thomas fully embraced our company’s motto: “𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝘄𝗵𝗲𝗻 𝗽𝗼𝘀𝘀𝗶𝗯𝗹𝗲, 𝗛𝘂𝗺𝗮𝗻 𝘄𝗵𝗲𝗻 𝗶𝘁 𝗺𝗮𝘁𝘁𝗲𝗿𝘀”. At the heart of our 24/7 call center, he witnessed firsthand the readiness and eagerness of our assistance agents as we gear up for an eventful holiday season. This upcoming period is particularly significant as we anticipate an increase in travelers across Europe. ⚽🥇🔥☀️ Our operational teams are prepared and ready to support our customers at any moment, providing personalized support with excellence and dedication. We are committed to making their visit to our continent safe and memorable, always protecting what matters when it matters most. On a lighter note, Thomas’s visit also marked the inauguration of our stunning rooftop. It was a delightful setting to meet our teams and enjoy some casual, enjoyable time together. It served as the perfect venue to celebrate the opening of the season and salute the unwavering efforts of all our assistance agents. 🙌 Here’s to a safe and enjoyable summer season for everyone!   #HolidaySeason #NewHeadquarters #CustomerCommitment #AtYourSide #DigitalJourney

📢 Exclusive Partnership Announcement ✨   We are thrilled to announce the exclusive partnership between AXA Hong Kong and Macau and HK Express, offering enhanced travel insurance to airline passengers in Hong Kong for added peace of mind to their booking.   We have come together, with Hong Kong Express and AXA, to tailor an exclusive Travel Insurance designed to meet diverse needs, providing comprehensive coverage for medical expenses, personal items, travel delay, rental car excess, and trip cancellation or curtailment. This tailored solution aims to provide peace of mind and convenience for all HK Express customers. 💯🚀🎯   🌍The market rollout of this enhanced travel insurance begins in Hong Kong in 2024, with plans to launch in four more Asian markets - China, Taiwan, Korea, and Japan - in the same year, providing more travelers with access to these valuable benefits.   Customers can look forward to a seamless experience with our 'one-click' purchase process, easy online claim submissions, fast access to medical consultations, and enhanced cover limits in key markets like Japan.   For our valued partners, this partnership offers increased revenue opportunities, with travel insurance as the largest ancillary product, and improved brand positioning by association with AXA, the largest general insurer in Hong Kong.   For more details on this exciting partnership, please read the official press release on our website 👉 https://lnkd.in/efjR2csM   We look forward to continuing our collaboration with HK Express and exploring more innovative solutions to meet the evolving needs of travelers across Asia.   #PartnershipAnnouncement #TravelInsurance #HassleFreeJourneys #AXAPartners #HKExpress Sally YW Wan Kenneth Lai Adelane Mecellem Patrick Abela Wei Ming Tan 陈维明 Alastair Crossley Marie-Louise Elhabre Gunter Uytterhoeven

[Experts views] 🚗🔋Interested in sharing comprehensive insights and experts perspectives on how financial institutions, Insurance & Assistance innovate to support the growing interest of individuals towards Electric Vehicules ? Join our expert David Fischer tomorrow, as together with speakers from Ayvens and Voltric they will explore recent innovative approaches taken to support #EV purchases and financing solutions and more. Still Time to register below 👇🏻

🌟How Does Symmetry of Attention Shape Our Future in 2024?🌟 2.👉 Fostering development and customer centricity 💡   At #AXAPartners, we place every employee at the heart of our strategy, embodying our commitment to 'Symmetry of Attention'.🌟   📈 #Development: We empower our employees in developing their skills and shape their career aspirations. As pioneer in travel assistance, we nurture an innovative spirit in developing solutions. By staying in direct contact with customers 24/7 and understanding their evolving needs, we refine the assistance and protection solutions of tomorrow.   💡 #CustomerCentricity: We have appointed dedicated customer experience managers in each country and each division, totaling over 200 employees worldwide. They play a crucial role in embodying our customer-centric approach. 🔍 At AXA Partners, the well-being of our employees is paramount as it directly enhances customer satisfaction. Supported by internal studies demonstrating a clear correlation between Employee Net Promoter Score and Customer Net Promoter Score, we foster a culture that balances operational efficiency with relational excellence. 📝Learn more about how we prioritize skill development and customer centricity by reading our full article here 👉 https://lnkd.in/emV9AS7T   #SymmetryOfAttention #CustomerSatisfaction #EmployeeSatisfaction

🌍 Tendencias de viaje para 2024: ¡Confianza y planificación! 🗺️🗓️ Una reciente encuesta sobre la planificación de viajes en 2024 revela una mayor anticipación entre los viajeros, con tendencia a planificar sus viajes de ocio con al menos tres meses de antelación. Además, más de 3/4 de los encuestados están planeando dos períodos de vacaciones por lo menos, y más de 1/5 considera realizar de 4 a 5 viajes de ocio este año. Veamos otras tendencias significativas que pone de relieve este estudio 👇 ✈️ #RevengeTravel (un concepto que surgió durante la pandemia, cuando las restricciones empezaron a disminuir y la gente comenzó a viajar de nuevo tras un período prolongado de confinamiento y prohibición de viajar) está reapareciendo de forma significativa en 2024, especialmente en la región Asia-Pacífico, marcando un año excelente para los viajes. Se confirma el interés en destinos de larga distancia, con más de la mitad de los viajeros que afirma estar abierto a realizar viajes largos. 🧳 En particular, a la Generación Z le preocupa perder su equipaje, lo que subraya la importancia de adquirir un seguro que les proteja ante este riesgo. Así, crece la demanda de soluciones tecnológicas avanzadas para minimizar los incidentes relacionados con el equipaje. ✔En AXA Partners, nos ocupamos de estas nuevas tendencias ofreciendo soluciones de seguros de viaje innovadoras. Mantener un enfoque flexible y personalizado es clave para seguir el ritmo de las preferencias de los viajeros actuales y garantizar que nuestro sector siga respondiendo a las demandas del mercado. 💯 Tanto si eres un trotamundos de la Generación Z en busca de aventuras, como si eres un viajero de negocios en busca de comodidad, te ofrecemos la cobertura que necesitas para tu tranquilidad. 👉 Descubre nuestras soluciones adaptadas a cada tipo de viajero y destino (enlace en coms). ❓ Con los viajes en constante evolución, ¿cuáles crees que serán las tendencias que marcarán los próximos años? https://lnkd.in/dnq2SE3g #Travel2024 #TravelTrends #TravelInsurance #GenZ #RevengeTravel #NewUsage