Kamilia EL BADSI

- Developing and implementing of the commercial policy
- Managing and monitoring of commercial achievements
- Recruiting of new customers
- Managing sales team (6 territory sales and 3 inside sales)
- Trade Policy Development
- Optimizing of the internal strategy based on the obtained results
- Coordination of marketing events
- Turn-over: 300Mdhs – 100% Achievements

- Identify market demand and opportunities
- Revenue 15M$ per BU
- Propose and work on evolution strategy, launching and positioning
- Organize and control the implementation of the strategy
- Prepare and execute marketing plans
- Attend and manage sales force, suggest strategies adapted to feed the strategic vision for different products
- Attend and manage sales force, suggest strategies adapted to feed the strategic vision for different products
- Coordinate, unite… Voir plus

- Identify market demand and opportunities
- Revenue 15M$ per BU
- Propose and work on evolution strategy, launching and positioning
- Organize and control the implementation of the strategy
- Prepare and execute marketing plans
- Attend and manage sales force, suggest strategies adapted to feed the strategic vision for different products
- Attend and manage sales force, suggest strategies adapted to feed the strategic vision for different products
- Coordinate, unite around different actions and selling power
- Manage products’ performance, their objectives and profitability
- Ensure Sales training (product certification) Voir moins

Nouvel acteur de référence sur le marché du conseil et de la formation au Maroc, Core Management concentre ses activités sur quatre domaines d'expertise :
- le conseil en optimisation des systèmes de gestion des ressources humaines ;
- la formation en Ressources humaines, Management, Force de vente & Relations Clients ;
- la mise en oeuvre de démarches de Coaching opérationnel et de Teambuilding destinées aux key people (haut-potentiels, Fresh Managers, équipes de direction... ) ;
-… Voir plus

Nouvel acteur de référence sur le marché du conseil et de la formation au Maroc, Core Management concentre ses activités sur quatre domaines d'expertise :
- le conseil en optimisation des systèmes de gestion des ressources humaines ;
- la formation en Ressources humaines, Management, Force de vente & Relations Clients ;
- la mise en oeuvre de démarches de Coaching opérationnel et de Teambuilding destinées aux key people (haut-potentiels, Fresh Managers, équipes de direction... ) ;
- l'implémentation de systèmes d'informations appliqués aux Ressources humaines.

Créé et dirigé par deux professionnels reconnus dans leur spécialité, Core Management fonde son avantage compétitif sur trois facteurs :
- des outils et une méthodologie d'intervention à l'état de l'art des meilleurs standards internationaux ;
- une équipe de consultants et d'intervenants bénéficiant tous d'une expérience significative dans les meilleurs organismes français et anglo-saxons de conseil et de formation ;
- une capacité démontrée à concevoir et mettre en oeuvre, à court terme, des solutions à forte valeur ajoutée.

Partenaire global de succès durables, Core Management accompagne les entreprises dans la mise en oeuvre concrère de leurs orientations stratégiques. Voir moins

- Organize, manage and maintain effective customer support, by which customers can register system faults and be responded to in a timely and appropriate manner that ensures customer satisfaction and minimizes problems.
- Maintain Service Level Commitments that will ensure an appropriate response to all incidents logged, by monitoring support calls, analyzing feedback, ensuring that Customer service staff follow
- Established support procedures and maintain effective communication with… Voir plus

- Organize, manage and maintain effective customer support, by which customers can register system faults and be responded to in a timely and appropriate manner that ensures customer satisfaction and minimizes problems.
- Maintain Service Level Commitments that will ensure an appropriate response to all incidents logged, by monitoring support calls, analyzing feedback, ensuring that Customer service staff follow
- Established support procedures and maintain effective communication with customers.
- Determine the actions required to resolve any operational problems
- Escalate to in-house expertise as required or by bringing in external support to minimize the impact of system failure to individual customers and the organization as a whole.
- Manage the customer Service resources, ensuring the availability of sufficient and appropriately trained staff to effect timely and correct responses to the problems logged by customers.
- Customer escalation contact & main contact for sales, technical support t& engineering teams
- Technical Support Teams coordination (level 2&3)
- Metronome role using a long experience of the customer relationship management / provide a personalized follow-up to the customer
- Internal Reporting: in charge of the support teams reporting level 2 @ 3
- External Reporting: in charge of the customer dashboard creation and communication.
- Worldwide coverage: Customer service team is handling more than 6000 requests per year for more than 1000 customer all over the world Voir moins

- Management of the EMEA Logistics project
- Logistics operation Management in coordination with the financial team
- Training and support of the users (sales admin & logistic coordinator)
- Tools data bank management