Government agencies need to make their processes and services accessible to all, but outdated processes can get in the way. Paperwork “can often be inaccessible if it is not clearly written in plain language; if translated versions are unavailable; if it does not consider the needs of people with specific vision, auditory, or cognitive impairments;Read… Read more »
It’s September, which means it’s time to grab your pumpkin spice latte and fall into our free professional development line-up! From learning about low code to managing your manager and even retooling your resume, we’ve got the newest topics you need to know about. Check out our schedule below and be sure to sign up,Read… Read more »
In today’s era of rapidly changing customer expectations, there are three primary ways that agencies using legacy approaches can fail to meet their constituent’s needs: The solution? Moving beyond a traditional customer service framework with a suite of technologies strategically implemented by using human-centered design (HCD). This approach leverages data-driven insights to understand the customerRead… Read more »
If you consider yourself to be an introvert, you may have at one point come across the misconception that introverts make poor leaders. The truth is, there is a lot of value in tapping into your authentic self and using that as your leadership strength. During the most recent New Supervisors in Government Community ofRead… Read more »
According to a study released by Cyber Threat Intelligence Integration Center, the number of ransomware attack claims worldwide in 2023, rose 73% as compared with 2022. Ransomware and other threats are showing no signs of letting up. If anything, bad actors are more determined, using artificial intelligence and machine learning to aid in their effortsRead… Read more »
Returning to work after having a baby can be challenging, even for experienced mothers. As a manager, there are ways you can help ease this transition back into the workforce to help new mothers navigate returning to work.
Organizations depend on a wide array of tools to support CX, and more tools create more attack vectors. A cloud-based resiliency platform can ensure rapid recovery after an event. Here’s how that works.
Embracing data-driven decision-making in government isn’t just a smart choice — it’s a strategic imperative that ensures accuracy, accountability, and transparency in public service delivery.
A commercial open source database management system empowers agencies to bring to bear the tools of zero trust across their mission-critical data estate.
Government communications are full of acronyms. Here’s how to use them clearly so the public understands your meaning.
You can’t have an AI strategy without a data strategy, says Matthew Rose of Snowflake. To be ready for AI, you need an ecosystem for data.
Discover how enterprise technology can evolve from tactical AI use to strategic success, using the AI factory model. Learn how to overcome data-quality and other obstacles, and explore tips for better collaboration and outcomes.
Get practical delegation advice from Sally Mayberry, Employee Engagement and Communications Manager at the National Park Service.
Modernization can improve your agency’s service delivery, but while you upgrade your tech and processes, you can’t forget about security. As you make your services more accessible online for your constituents, unfortunately, it can also open the door to cyber criminals. That means you must implement security measures that protects sensitive data from unauthorized access.Read… Read more »
Learn how updating your human resource tools and technology can help agencies rise to the challenge of getting (and keeping) new hires.
On Self-Care Day, make some time to think about how you care for yourself and others, and check out resources from the World Health Organization and GovLoop.
In 1990, the ADA was signed into law, ending discrimination against disabled people in public society. Everything changed, but it’s an ongoing effort, and we are still working toward accessibility for all.
Cyber literacy is essential for addressing the current cyber threat landscape — for everyone in your organization.
Quantum computing wiil have the power to break existing data encryption, and the threat is right around the corner.
