Omnichat

Omnichat

Software Development

Omnichat is an omnichannel chat commerce platform for retail and ecommerce to increase sales and conversion.

About us

Founded in 2017, Omnichat is an omni-channel chat commerce solution provider that centralises customers’ conversations from WhatsApp Business Platform, Facebook Messenger, Instagram, LINE, WeChat and website live chat into a single platform to enhance efficiency, increase sales revenue and drive conversion. Leveraging on our online-merge-offline(OMO) sales integration, gamified marketing automation, chatbots as well as customer service platform, Omnichat is committed to empowering brands to deliver personalised shopping experience and drive smart retail transformation. Headquartered in Hong Kong, with coverage in Taiwan, Singapore, Malaysia, Omnichat’s vision is to convert all visitors to customers through chat. The company has built a solid reputation in serving local and international retail and e-commerce brands. *Omnichat is an Official WhatsApp Business Solution Provider of Meta and Silver Tech partner of LINE Awards & Recognitions: - Watsons Hong Kong - Digital Strategic Partner Award (數碼策略合作夥伴大獎) of Watsons Health, Wellness & Beauty Award 2022 - Marketing Interactive – Loyalty and Engagement Awards – Gold Award (Best Pandemic Response) - Marketing Interactive – Markies Awards – Silver Award (Best Use of Digital Solution) - Marketing Interactive – Markies Awards – Bronze Award (Best Idea – Customer Acquisition) - Smart Retail Tech Award 2022 (Technology Vendor) - Bronze Award - HKRMA - Smart Retailing Award 2022 - Grand Prize for E-commerce Specialist - HKRMA - Retail Innovation Award 2022 – Best Retail Innovation (Product & Solution) – Gold Award - HKRTIA

Website
https://www.omnichat.ai
Industry
Software Development
Company size
51-200 employees
Headquarters
Kwun Tong District
Type
Privately Held
Founded
2017
Specialties
Artificial Intelligence, Marketing, eCommerce, Asia, Chatbot, Live chat, Markting Automation, Omni Channels, Facebook Messenger, Whatsapp Business API, Line, and WeChat

Products

Locations

Employees at Omnichat

Updates

  • View organization page for Omnichat, graphic

    8,551 followers

    📍Omnichat Hong Kong ✨Omnichat @ Meta Healthcare Summit 2024✨ As a WhatsApp Business Solution Provider of Meta, the Omnichat team is thrilled to have participated in the Meta Healthcare Summit 2024. We're grateful to Meta for the opportunity to connect with healthcare professionals and share our expertise in #WhatsApp Marketing, Chat Commerce, and Omnichannel strategy. Our booth was bustling with engaged attendees eager to learn how Omnichat's innovative solutions can optimise digital customer interactions and drive better business outcomes for their healthcare organisations. We were honoured to demonstrate the latest features and best practices that can help streamline operations and enhance patient experiences. A big thank you to all our valued customers who took the time to visit our booth and explore the future of omnichannel customer engagement. Your continued trust and support are what drives us to develop cutting-edge solutions tailored to the needs of the healthcare industry. #MetaHealthcareSummit #OmnichatAtMeta #WhatsAppMarketing #ChatCommerce #OmnichanelStrategy

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    8,551 followers

    📍Omnichat Hong Kong 🎉 Huge thanks to our amazing speakers from Meta and Emarsys for sharing their insights and expertise at our event: Driving Customer Acquisition and Loyalty through Seamless Omnichannel Experiences! Together, Alvita Szeto, Niki Middleton and Jocosa T. discussed the latest trends and best practices in omnichannel marketing, WhatsApp Journey and Meta ad placement. The event empowered attendees to discover strategies for enriching customer data, automating segmentation, and personalizing every customer's journey, unlocking new possibilities for customer engagement. We also explored innovative AI-powered marketing tools and technologies to boost conversion and retention. Leaving the event feeling energised and ready to deliver truly seamless, personalised customer experiences across all touchpoints. Stay tuned for more updates, as we continue to empower businesses with transformative technologies and strategies. #Meta #Emarsys #OmnichanelMarketing #CustomerExperience #MarketingTrends #WhatsAppMarketing #WhatsApp #Omnichat

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    8,551 followers

    Ready to revolutionize the way customers shop? Join Kinto Singapore and Meta for the exclusive "𝙎𝙝𝙖𝙥𝙞𝙣𝙜 𝙩𝙝𝙚 𝙁𝙪𝙩𝙪𝙧𝙚 𝙤𝙛 𝙀𝙣𝙩𝙚𝙧𝙥𝙧𝙞𝙨𝙚𝙨: 𝘼 𝙇𝙚𝙖𝙙𝙚𝙧𝙨𝙝𝙞𝙥 𝙁𝙤𝙧𝙪𝙢 𝙤𝙣 𝘾𝙤𝙣𝙫𝙚𝙧𝙨𝙖𝙩𝙞𝙤𝙣𝙖𝙡 𝘾𝙤𝙢𝙢𝙚𝙧𝙘𝙚" Here's what awaits you: 🚀 Meta reveals the future of retail. 📊 𝗨𝗻𝗰𝗼𝘃𝗲𝗿 𝟮𝟬% 𝗹𝗲𝗮𝗱 𝗴𝗿𝗼𝘄𝘁𝗵 𝘀𝗲𝗰𝗿𝗲𝘁𝘀! Head of KINTO Singapore shares their WhatsApp success story. 👥 𝗡𝗲𝘁𝘄𝗼𝗿𝗸 𝘄𝗶𝘁𝗵 𝗶𝗻𝗱𝘂𝘀𝘁𝗿𝘆 𝗹𝗲𝗮𝗱𝗲𝗿𝘀! Build connections at dedicated sessions. Limited Spots Available! Secure yours today: https://buff.ly/4d4JRCH #WhatsAppForBusiness #RetailTransformation #Meta Evert Pheng Hong Ong Vicky Yiu Alan Chan Mark Chen Hailey Huang Stanley Chan

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    8,551 followers

    📍Omnichat in Taiwan,Taipei 【 7/27 Omnichat X 2024 Future Commerce Expo 】 Today, Omnichat also made its debut at the #2024 Future Commerce Expo! In addition to our dedicated booth and interactions with attendees, we, along with SKM beauty Stage won the #BestProductInnovation and #BestExperienceInnovation awards at this year’s Future Commerce Awards. 🥇 Today, we celebrate this joy with our partners. The event runs until 6 PM today. Feel free to visit us at the Taipei Expo Dome (MC1-15). ➡️ Event Time: 7/27 (Saturday) 09:00-18:00 ➡️ Event Location: Taipei Expo Dome, No. 1 Yumen Street, Zhongshan District, Taipei City

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    8,551 followers

    📍Omnichat in Taiwan,Taipei 【7/31 OmniVerse Product Launch VIP Event】 ⏰#6Days Countdown 🚀 OmniVerse: Taiwan's First Integration of LINE X Meta  - Watsons Taiwan Speaker Introduction: Chris Wong Trading Director of Watsons Taiwan Chris has been with the Watsons Group for over ten years and has extensive experience in both online and offline retail in the Asian market! At OmniVerse, he will share Watsons Taiwan's successful experience in capturing the all-age care market and creating personalized O+O (online and offline) advisory experiences. ➡️ Time: 7/31 14:00-16:30 ➡️ Location: Conference Hall at a Five-Star Hotel in Taipei #HyperPersonalization #ConversationalCommerce #AI #Meta #LINE #CrossChannel #CDP #LINEOfficialAccount #CustomerJourney #CRM

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    8,551 followers

    📍Omnichat in Taiwan,Taipei 【 7/27 Omnichat X 2024 Future Commerce Expo 】 🌀 Good things take time. Omnichat will make its appearance at the 2024 Future Commerce Expo on 7/27. During the event, we will have a dedicated service booth showcasing our powerful conversational commerce services. Our booth is located in the "Marketing Technology Zone" at MC1-15 (indicated by the red arrow in the image below). We welcome friends interested in AI, social media marketing, and the traffic economy to come and chat with us! Additionally, Omnichat will be awarded two innovation prizes by the organizers on 7/27. We sincerely invite all our friends to join us in celebrating this honor. See you all on 7/27! ➡️ Event Time: 7/27 (Saturday) 09:00-18:00 ➡️ Event Location: Taipei Expo Dome, No. 1 Yumen Street, Zhongshan District, Taipei City

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    8,551 followers

    📍Omnichat in Taiwan, Taipei【7/31 OmniVerse Product Launch VIP Event】 ⏰ #7Days Countdown Product Day with Industry Titans! Meta & LINE What will OmniVerse's future hold? Get ready for insights that will reshape the way we connect. Stay tuned for more details on the theme. ➡️ Time: 7/31 14:00-16:30

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    8,551 followers

    📍Omnichat in Taiwan,Taipei 【7/31 OmniVerse Product Launch VIP Event】 ⏰#8Days Countdown 🚀 OmniVerse: Taiwan's First Integration of LINE X Meta  - 7/31 Event Highlights Preview: More Precise Cross-Channel Advertising: Exclusive Integration of Messenger, LINE, and IG Data for Personalized Ad Audiences At the event, Omnichat will reveal how to integrate and utilize cross-channel data from Messenger, LINE, and IG to create a more comprehensive 360-degree ad audience package. This will not only personalize messages but also revolutionize market audience targeting, enabling brands to fully predict the future with interconnected data applications. ➡️ Time: 7/31 14:00-16:30 ➡️ Location: Conference Hall at a Five-Star Hotel in Taipei #HyperPersonalization #ConversationalCommerce #AI #Meta #LINE #CrossChannel #CDP #LINEOfficialAccount #CustomerJourney #CRM

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    📍Omnichat in Taiwan,Taipei 【7/31 OmniVerse Product Launch VIP Event】 ⏰#9Days Countdown 🚀 OmniVerse: Taiwan's First Integration of LINE X Meta Introduction of LINE Taiwan Speaker: Achi Tsai Senior Director of Product and Strategy Planning, LINE Taiwan Enterprise Solutions Division Achi joined the LINE Taiwan Enterprise Solutions Division in 2022, leading the product planning and B2B marketing departments. Currently serving as the Senior Director of Product and Strategy Planning, Achi is committed to making LINE the best MarTech solution for large and small-to-medium enterprises. He is also dedicated to expanding and strengthening LINE's partner ecosystem, working together with partners to accelerate the digital transformation of Taiwan's marketing industry. ➡️ Time: 7/31 14:00-16:30 ➡️ Location: Conference Hall at a Five-Star Hotel in Taipei #HyperPersonalization #ConversationalCommerce #AI #Meta #LINE #CrossChannel #CDP #LINEOfficialAccount #CustomerJourney #CRM

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    8,551 followers

    📍 Omnichat, Jakarta Indonesia A huge thanks to everyone who stopped by the Omnichat booth at the Conversational AI & Customer Experience Summit in Jakarta! We had a blast connecting with so many amazing attendees and discussing the future of conversational commerce. A special shoutout to those who joined Mark's keynote session on "Leveraging Conversational Commerce to Enhance the Retail Customer Journey." His insights on the importance of integrating technology with a personalized human touch were truly inspiring. We can't wait to see you at the next event! #CACES #ConversationalCommerce #RetailCX #Omnichat

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Funding

Omnichat 3 total rounds

Last Round

Series A

US$ 5.0M

See more info on crunchbase