About
Frederic serves CIOs and their business partners by predicting the long-term business impact of business technology in the Age of the Customer. As part of Forrester's research management team in Asia-Pacific, he helps organizations develop customer obsessed strategies that drive growth. His research focuses on software-asset-based models and their role in clients' digital transformation initiatives; he also analyzes the shifting and consolidating tech services and outsourcing markets.
In addition, Frederic regularly advises end user clients on the technology services providers and markets in Asia-Pacific, helping clients understand the landscape as well as best practices for service provider selection in Asia-Pacific.
Frederic is a frequent public speaker and is regularly quoted by leading business newspapers and IT magazines.
Articles by Fred
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Firms in Singapore and Hong Kong Are Still Digital Beginners
Firms in Singapore and Hong Kong Are Still Digital Beginners
By Fred Giron
Activity
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GenAI will transform the contact center, but don’t expect genAI-powered agents (just yet). Forrester Senior Analyst Christina McAllister breaks down…
GenAI will transform the contact center, but don’t expect genAI-powered agents (just yet). Forrester Senior Analyst Christina McAllister breaks down…
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Save the date for this Forrester LinkedIn Live discussion on how to tackle your 2025 budget planning. This panel for tech and business leaders will…
Save the date for this Forrester LinkedIn Live discussion on how to tackle your 2025 budget planning. This panel for tech and business leaders will…
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Publications
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Leveraging Outsourcing Services To Accelerate IT Maturation
Forrester Research
In terms of IT maturity, companies in emerging Asia — that is, Asia Pacific excluding Australia, Japan, and New Zealand — lag behind their Western counterparts. Up to now, the lack of internal IT processes, tools, and skills has not been a major issue for business stakeholders, as the passion and dedication of their internal IT teams have typically been good enough to ensure that IT systems worked and adequately supported business growth. New challenges, including ambitious expansion outside of…
In terms of IT maturity, companies in emerging Asia — that is, Asia Pacific excluding Australia, Japan, and New Zealand — lag behind their Western counterparts. Up to now, the lack of internal IT processes, tools, and skills has not been a major issue for business stakeholders, as the passion and dedication of their internal IT teams have typically been good enough to ensure that IT systems worked and adequately supported business growth. New challenges, including ambitious expansion outside of their home markets as well as a perfect storm of technology innovation, are forcing organizations to demand improved maturity from their IT departments. This report presents case studies of companies that have leveraged outsourcing services to help accelerate their IT maturity. We describe the outsourcing models, sourcing criteria, and other key success factors that have helped these companies evolve their IT capabilities from merely facilitating technology deployment to fully enabling business technology (BT) innovation.
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Case Study: HP Leverages Software Assets To Deliver Business Innovation To Automakers
Forrester Research
Global automotive markets are being transformed by the combined effects of environmental concerns, the fast growth of emerging markets, and changing consumer behavior. In particular, the automotive industry is increasingly questioning the role of the dealership, as customers prefer online channels for researching and comparing potential car purchases. Original equipment manufacturers (OEMs) must react to these changes by transforming the way they engage customers to better respond to their…
Global automotive markets are being transformed by the combined effects of environmental concerns, the fast growth of emerging markets, and changing consumer behavior. In particular, the automotive industry is increasingly questioning the role of the dealership, as customers prefer online channels for researching and comparing potential car purchases. Original equipment manufacturers (OEMs) must react to these changes by transforming the way they engage customers to better respond to their fast-increasing expectations. HP Enterprise Services (HP ES) has leveraged software assets to develop a dealer management system (DMS) that helps OEMs embrace this transformation. This report shows how organizations can leverage software asset-based solutions to improve the business outcomes of their IT investments and illustrates why they are increasingly important to sourcing and vendor management (SVM) professionals.
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Asset-Based IT Services Shift Service Vendors' Operating Models
Forrrester has previously described why the move to software asset-based offerings has been slow to date and what steps service vendors are increasingly taking in order to successfully grow their solution accelerator footprint. Yet most of the service providers we talk to are struggling to fully understand and embrace the changes that a move toward asset-based IT services requires. Asset-based services require a massive cultural change that affects vendors' strategy, organization, and the…
Forrrester has previously described why the move to software asset-based offerings has been slow to date and what steps service vendors are increasingly taking in order to successfully grow their solution accelerator footprint. Yet most of the service providers we talk to are struggling to fully understand and embrace the changes that a move toward asset-based IT services requires. Asset-based services require a massive cultural change that affects vendors' strategy, organization, and the processes and tools they need to implement. To help vendor strategists understand the requirements and prepare for the paradigm shift in their operating models, this report dives deeply into the best practices for developing and managing the software assets that provide the crucial underpinning of asset-based services.
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AUSTRALIA, CHINA, AND INDIA SET THE PACE IN ASIAN IT SERVICES
Different factors will drive the growth of the IT services and outsourcing industries in Australia, China, and India. In Australia, as-a-service offerings, mobile application development, and mobile process reinvention will represent more than 50% of this growth in value by 2015. The mining and resources sector boom will hold interesting but challenging growth prospects for IT services vendors. In China, companies will leverage the domain expertise of their IT services providers to automate and…
Different factors will drive the growth of the IT services and outsourcing industries in Australia, China, and India. In Australia, as-a-service offerings, mobile application development, and mobile process reinvention will represent more than 50% of this growth in value by 2015. The mining and resources sector boom will hold interesting but challenging growth prospects for IT services vendors. In China, companies will leverage the domain expertise of their IT services providers to automate and modernize their systems. Systems integration will be the main growth contributor until 2015. In India, as in China, governance maturity levels will hinder the development of as-a-service offerings until 2013. Growth in India will come primarily from the financial services, telecom, and public sectors.
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Projects
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Next-Generation Services Offer A New Path To Digital Transformation
CIOs understand the urgency of ramping up their business technology (BT) capabilities — including systems of engagement — to help the business win, serve, and retain customers. Increasingly, CIOs realize that they cannot do this alone and that their firms will require partners that can help deliver agile services quickly that yield predictable business outcomes. Some service providers are responding to these challenges with a new breed of "managed services" that focus on delivering such…
CIOs understand the urgency of ramping up their business technology (BT) capabilities — including systems of engagement — to help the business win, serve, and retain customers. Increasingly, CIOs realize that they cannot do this alone and that their firms will require partners that can help deliver agile services quickly that yield predictable business outcomes. Some service providers are responding to these challenges with a new breed of "managed services" that focus on delivering such results. In this report, Forrester identifies the four key attributes of these next-generation services and how CIOs can benefit from them.
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Case Study: India's BLP Sources Long-Term Business Innovation
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Most organizations look only at provider capabilities and cost when sourcing IT services. The lack of long term vision of success for the partnership often leads to poor satisfaction on both parts. BLP took a different approach and ensured that the selected provider would bring long-term business value.
Languages
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French
Native or bilingual proficiency
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Spanish
Professional working proficiency
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English
Native or bilingual proficiency
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91% of tech decision-makers expect IT budget increases, but rising costs from tech debt, AI, and software pose challenges. Join Forrester to learn…
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We had the pleasure hosting all the senior tech leaders at our GenAI Roundtable in Forrester Singapore office this morning! Thank you to Dane…
We had the pleasure hosting all the senior tech leaders at our GenAI Roundtable in Forrester Singapore office this morning! Thank you to Dane…
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I haven't opened my physical mailbox for a while and just received this large green "E" (for excellence) token for winning the Q1 2024 Research…
I haven't opened my physical mailbox for a while and just received this large green "E" (for excellence) token for winning the Q1 2024 Research…
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Is AI making employee burnout worse or better? Forrester's VP, Principal Analyst J. P. Gownder and Senior Analyst Jonathan Roberts tackle this timely…
Is AI making employee burnout worse or better? Forrester's VP, Principal Analyst J. P. Gownder and Senior Analyst Jonathan Roberts tackle this timely…
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Organizations that fail to adapt quickly to changing market demands often fall behind their competitors. Join Forrester at #ForrTech North America to…
Organizations that fail to adapt quickly to changing market demands often fall behind their competitors. Join Forrester at #ForrTech North America to…
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Are you blinded by shiny objects? Invest in the right emerging technology for the right reasons and create a path for generative AI. Read this…
Are you blinded by shiny objects? Invest in the right emerging technology for the right reasons and create a path for generative AI. Read this…
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Forrester VP, Emerging Tech Portfolio Brian Hopkins joins SD Times’ “What the Dev?” podcast to break down the top 10 emerging technologies to watch…
Forrester VP, Emerging Tech Portfolio Brian Hopkins joins SD Times’ “What the Dev?” podcast to break down the top 10 emerging technologies to watch…
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Technology leaders are under tremendous pressure to scale the demands of their business. They need to create a high performing IT organization to do…
Technology leaders are under tremendous pressure to scale the demands of their business. They need to create a high performing IT organization to do…
Shared by Fred Giron
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Business and tech leaders are bullish on their 2025 budgets. How should they spend to drive the greatest business impact? Forrester dives deep into…
Business and tech leaders are bullish on their 2025 budgets. How should they spend to drive the greatest business impact? Forrester dives deep into…
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In 2025, technology architecture leaders will face a mixed budget bag. Get our 2025 Budget Planning Guide to understand the need for IT efficiency…
In 2025, technology architecture leaders will face a mixed budget bag. Get our 2025 Budget Planning Guide to understand the need for IT efficiency…
Shared by Fred Giron
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Past and future technologies and paradigms shifts such as agile, DevOps, low-code, and even AI have been reshaping the software development world…
Past and future technologies and paradigms shifts such as agile, DevOps, low-code, and even AI have been reshaping the software development world…
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In just the 20 months since ChatGPT dropped and Generative AI burst into the public imagination, we have already seen three clear 'cycles': prompt…
In just the 20 months since ChatGPT dropped and Generative AI burst into the public imagination, we have already seen three clear 'cycles': prompt…
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CIOs and tech leaders are under immense pressure to provide IT capabilities that support their organizations in this Gen-AI-hyped era. Join Forrester…
CIOs and tech leaders are under immense pressure to provide IT capabilities that support their organizations in this Gen-AI-hyped era. Join Forrester…
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Did you know? Mounting technical debt can negatively impact your customers, opportunities, costs, and security. Read Forrester's advice on tools you…
Did you know? Mounting technical debt can negatively impact your customers, opportunities, costs, and security. Read Forrester's advice on tools you…
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Forrester CEO George Colony reflects on lessons learned so far about generative AI and what CEOs should know as they build their own genAI practice…
Forrester CEO George Colony reflects on lessons learned so far about generative AI and what CEOs should know as they build their own genAI practice…
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