Fred Giron

In terms of IT maturity, companies in emerging Asia — that is, Asia Pacific excluding Australia, Japan, and New Zealand — lag behind their Western counterparts. Up to now, the lack of internal IT processes, tools, and skills has not been a major issue for business stakeholders, as the passion and dedication of their internal IT teams have typically been good enough to ensure that IT systems worked and adequately supported business growth. New challenges, including ambitious expansion outside of… Show more

In terms of IT maturity, companies in emerging Asia — that is, Asia Pacific excluding Australia, Japan, and New Zealand — lag behind their Western counterparts. Up to now, the lack of internal IT processes, tools, and skills has not been a major issue for business stakeholders, as the passion and dedication of their internal IT teams have typically been good enough to ensure that IT systems worked and adequately supported business growth. New challenges, including ambitious expansion outside of their home markets as well as a perfect storm of technology innovation, are forcing organizations to demand improved maturity from their IT departments. This report presents case studies of companies that have leveraged outsourcing services to help accelerate their IT maturity. We describe the outsourcing models, sourcing criteria, and other key success factors that have helped these companies evolve their IT capabilities from merely facilitating technology deployment to fully enabling business technology (BT) innovation. Show less

Global automotive markets are being transformed by the combined effects of environmental concerns, the fast growth of emerging markets, and changing consumer behavior. In particular, the automotive industry is increasingly questioning the role of the dealership, as customers prefer online channels for researching and comparing potential car purchases. Original equipment manufacturers (OEMs) must react to these changes by transforming the way they engage customers to better respond to their… Show more

Global automotive markets are being transformed by the combined effects of environmental concerns, the fast growth of emerging markets, and changing consumer behavior. In particular, the automotive industry is increasingly questioning the role of the dealership, as customers prefer online channels for researching and comparing potential car purchases. Original equipment manufacturers (OEMs) must react to these changes by transforming the way they engage customers to better respond to their fast-increasing expectations. HP Enterprise Services (HP ES) has leveraged software assets to develop a dealer management system (DMS) that helps OEMs embrace this transformation. This report shows how organizations can leverage software asset-based solutions to improve the business outcomes of their IT investments and illustrates why they are increasingly important to sourcing and vendor management (SVM) professionals. Show less

Forrrester has previously described why the move to software asset-based offerings has been slow to date and what steps service vendors are increasingly taking in order to successfully grow their solution accelerator footprint. Yet most of the service providers we talk to are struggling to fully understand and embrace the changes that a move toward asset-based IT services requires. Asset-based services require a massive cultural change that affects vendors' strategy, organization, and the… Show more

Forrrester has previously described why the move to software asset-based offerings has been slow to date and what steps service vendors are increasingly taking in order to successfully grow their solution accelerator footprint. Yet most of the service providers we talk to are struggling to fully understand and embrace the changes that a move toward asset-based IT services requires. Asset-based services require a massive cultural change that affects vendors' strategy, organization, and the processes and tools they need to implement. To help vendor strategists understand the requirements and prepare for the paradigm shift in their operating models, this report dives deeply into the best practices for developing and managing the software assets that provide the crucial underpinning of asset-based services. Show less

Different factors will drive the growth of the IT services and outsourcing industries in Australia, China, and India. In Australia, as-a-service offerings, mobile application development, and mobile process reinvention will represent more than 50% of this growth in value by 2015. The mining and resources sector boom will hold interesting but challenging growth prospects for IT services vendors. In China, companies will leverage the domain expertise of their IT services providers to automate and… Show more

Different factors will drive the growth of the IT services and outsourcing industries in Australia, China, and India. In Australia, as-a-service offerings, mobile application development, and mobile process reinvention will represent more than 50% of this growth in value by 2015. The mining and resources sector boom will hold interesting but challenging growth prospects for IT services vendors. In China, companies will leverage the domain expertise of their IT services providers to automate and modernize their systems. Systems integration will be the main growth contributor until 2015. In India, as in China, governance maturity levels will hinder the development of as-a-service offerings until 2013. Growth in India will come primarily from the financial services, telecom, and public sectors. Show less