Mplus

Missed out? Watch the full webinar on YouTube now! 🎥👉 https://lnkd.in/d7T6aaTd   Key Takeaways:   ✅ Actionable insights for supervisors to optimize workforce performance. ✅ Tailored training and coaching strategies that cater to diverse learning styles and preferences.  

Looking to transform your customer service and maximize your FTE investment? With Mplus, it's not just about automation—it's about empowering your agents. 🌟 Here’s how Mplus stands out: 👥 Agent Engagement Excellence – We prioritize your team's well-being and professional growth, leading to an impressive 5-year average agent tenure. ⏱ Efficient Call Handling – By investing in our people, we reduce handling times by 31%, ensuring your customers receive consistent, high-quality service. 🎯 Sustained Performance – Our dedicated agents contribute to a remarkable 11% boost in first-call resolutions, proving that engaged employees lead to exceptional results. Choose Mplus and experience the difference that dedicated, long-term agents bring to your customer service. 📞

Mplus has been shortlisted as a Finalist at the European Contact Centre & Customer Service Awards 2024 (ECCCSA) - the longest-running and largest awards programme in the European customer contact industry! 🌟 We've been nominated in the category "Most Effective Learning & Development Programme" for our "Mplus Academy Front Line Leaders Development Program". This recognition is a testament to our team's commitment to delivering exceptional service and investing in our team's growth. 🚀 Winners will be announced at the Awards Evening on November 26th in London. Stay tuned! 🎉 To find out more about our Front Line Leaders Development Program kindly see: https://bit.ly/3yYU58P #ECCCSA2024 #CustomerServiceExcellence #Mplus

Excited to share that Mplus has been featured in Lider media, a Croatian business newspaper, in a cover-page article by Roko Kalafatić that highlighted our expertise in the financial sector's outsourcing landscape! 🌍 As the BPTO vertical of the BOSQAR INVEST group, Mplus has been making significant waves, especially in the banking industry. Quoting our CEO, Tomislav Glavaš: "Mplus has established itself as a leader in the BPO sector due to its deep understanding of the specific needs and requirements of the banking industry." Our commitment to integrating proprietary cutting-edge AI and advanced analytics into our services – which both stem from our in-house tech division, #Mtech – ensures that we help banks optimize operations, reduce costs, and enhance customer experiences. As Tomislav put it, "Our ability to swiftly implement and tailor these technologies to our clients' specific needs makes us a reliable partner in the fast-evolving financial industry." You can find the Lider article in Croatian here: https://bit.ly/3Mhx5oE Highlights from the interview in English are available here: https://bit.ly/4fYwkyo For more information about our technology division, Mtech, see here: https://lnkd.in/d9dvWcZF #Outsourcing #FinancialServices #AI #Mplus #BPO #BOSQARINVEST #Lider

Our partnership with a leading food delivery company has led to remarkable improvements. Here’s how we’ve made a difference: 📈 Improved efficiency in customer interactions 🌟 Achieved 99.6% CSAT at the end of the project 🚀 Improved service levels by 20% from day one Raise your glass and toast to a new era in operations with Mplus!

Empowering Community with Technology! 💻 In our latest ESG initiative, Mplus has donated 154 computer sets to support local schools, the Croatian Alliance for Rare Diseases (Hrvatski savez za rijetke bolesti), and the Children's Hospital in Zagreb. This donation aims to improve access to modern technology, making a positive impact on education, healthcare, and support services. "This initiative is not just an expression of our corporate social responsibility, but also a tangible contribution to the development of these noble organizations and institutions", said Tomislav Glavaš, Mplus's CEO. Read the full story in English here: https://lnkd.in/eY_RTRxZ For media coverage in Croatian, kindly see: https://lnkd.in/eaWGUjPr #PeopleInspiredbyPeople #CommunitySupport #CorporateResponsibility #Education #Healthcare #ESG

🤝 At Mplus, we believe exceptional customer experience results from blending top talent with cutting-edge technology. 🌍 Strategic Locations: Unsaturated BPO markets. 👥 Great Talent Pool: Less attrition, lower costs. 🤖 Own AI Tech: New features every 2 weeks, agile and cost-effective. 💬 Quality & Empathy: Building trust, understanding, and continuous improvement.

Remember when you used to rock up to an agent's desk with a Y-shaped cable? Do you wish you could quality score all agent calls and not just a random sample? Would you like to see what your agents are doing on their desktop and not just what they are saying? Stuck for ideas for what should go into the Knowledge Base? Join us on August 28th for an exclusive webinar to discover how Mplus' intelligent tools transform your workforce in a modern, contact center environment. Learn how coaching, learning, and gamification elements seamlessly work together to boost agent performance and enhance supervisory skills. Key Takeaways: ✅ Actionable insights for supervisors to optimize workforce performance. ✅ Tailored training and coaching strategies that cater to diverse learning styles and preferences. Don't miss this chance to elevate your team's performance to new heights! Register Now!

🚀 At Mplus, we're not just the fastest-growing BPO provider in Europe—we’re redefining what’s possible across 25 industries. Here’s a couple ways we achieve outstanding results: 🔧 Boost Efficiency: Our state-of-the-art automation slashes AHT by 80%, streamlining your workflow and speeding up decision-making. 🌟 Elevate Customer Experience: Thanks to our tailored solutions, we’ve driven a 60% increase in customer satisfaction, ensuring every interaction is a win. 🌟 Excellence is our standard, not a goal. Ready to see how we can make a difference for you? 🔗 References available! Explore more: https://mplusgroup.eu/

🌟 Elevate your CX journey with Mplus' BPO solutions powered by AI Studio 🏦 Here’s how: 🤖 Smart Query Handling: Understands and processes complex queries, asking clarifying questions to provide accurate answers. 📚 Content Targeting: Retrieves information from multiple sources like articles and PDFs, delivering tailored responses to the right customers. 🔄 Efficient Workflows: Manages when and how to hand off conversations through intelligent workflows. #AIStudio #Mtech #Mplus #BOSQAR #BOSQARInvest #CX #AI #Technology #BPO