Erera Dwi Hapsari

Responsible in handling Modern Trade Independent nationwide (Watsons, Farmers, Hari-hari, Foodhall, Ada Group, Suzuya Group, etc)

o Coordinate and motivate the sales team to assist the achievement of sales targets for products sold through a network of distributors.
o Participate in the development of business plans and sales/expense budgets for the sales team and a network of distributors.
o Monitor sales activities to ensure distributor's profitabiliy target is achieved.
o Ensure Account Receivables are managed in order to achieve financial objectives and participate in sales negotiation.
o Maintain and… Lihat selengkapnya

o Coordinate and motivate the sales team to assist the achievement of sales targets for products sold through a network of distributors.
o Participate in the development of business plans and sales/expense budgets for the sales team and a network of distributors.
o Monitor sales activities to ensure distributor's profitabiliy target is achieved.
o Ensure Account Receivables are managed in order to achieve financial objectives and participate in sales negotiation.
o Maintain and service accounts according the agreed Service Level Agreements.
o Ensure all the required data are gathered and all the necessary reports are submitted accurately and timely.
o Ensure that the sales team and the network of distributors maintain a sound knowledge of J&J products by assisting with the provision of, product training, product upgrade demonstrations and sales demonstrations.
o Identify and evaluate new business opportunities to extend and develop the company's distributor and profit base.
o Build and establish strong in-store presence of brand/product.
o Ensure inventory availibility in distributors/customers according to the service level agreement.
o Ensure that sales and marketing initiatives comply with relevant Acts, legal demands and ethical standards.
o Create initiatives to improve business process and overall working procedures to enhance efficiency and effectiveness in the unit. Lihat lebih sedikit

o Performing data mining to aid in the analysis of contact centre performance
o Providing first level of analysis of contact centre performance and also participate in the further analysis of this data if needed
o Assisting the various team leads and section managers in providing vital performance data in time of need
o Providing full support to CS Dev Mgr in carrying out successful programs/campaigns
o Increase of business opportunities together with considerable improvements in… Lihat selengkapnya

o Performing data mining to aid in the analysis of contact centre performance
o Providing first level of analysis of contact centre performance and also participate in the further analysis of this data if needed
o Assisting the various team leads and section managers in providing vital performance data in time of need
o Providing full support to CS Dev Mgr in carrying out successful programs/campaigns
o Increase of business opportunities together with considerable improvements in the efficiency of the business acquisition process.
o Meeting and exceeding customer needs and expectations with consistent quality service.
o Take lead to plan, design, deploy and manage various training and development programs in Customer Service
o Act as key trainer for induction training program and system deployment in Customer Service
o Support and work closely with team managers and supervisors to conduct post-training evaluation and coaching to gauge training effectiveness, and identify strengths for reinforcement and weaknesses for further training
o Participate in quality assurance program , like internal Mystery Shopper Program
o Interact with country HR Department on identifying CS-related training needs Lihat lebih sedikit

o Undertake merchandising productivity analysis
o Analyze customer PoS Data and evaluation of category (pre/post) eg : promotion, Assortment reviews etc, and manage specific trade research
o Production of planogram for key accounts and local supermarket