Antonio Vieira Santos

I have an engagement in the global influencer program of Siemens AG. This is NOT an endorsement of SIEMENS AS products or services. It is my role to encourage SIEMENS AG to think more openly and engage in a wider community. I am independent in my work in this wider community and provides a unique set of insights accordingly to those willing to listen.

Open online community of talent-minded professionals devoted to the creating an inclusive world; we believe that accessibility is for everyone.

We gather to celebrate our diversity and human social side, hoping to accomplish and encourage in-depth discussion and spread knowledge about the work people are doing to enable access through whatever means.

We host regular interviews and twitter chats with people who are contributing to making the world a more inclusive place through… Show more

Open online community of talent-minded professionals devoted to the creating an inclusive world; we believe that accessibility is for everyone.

We gather to celebrate our diversity and human social side, hoping to accomplish and encourage in-depth discussion and spread knowledge about the work people are doing to enable access through whatever means.

We host regular interviews and twitter chats with people who are contributing to making the world a more inclusive place through technology. The topics will be wide ranging and we want to encourage discussion.

Follow the conversation on twitter by searching for the #AXSChat hashtag. Show less

We’re an open online community of talent-minded individuals dedicated to creating an inclusive world; we believe that accessibility is for everyone.

We gather online to celebrate our diversity and human social side, hoping to accomplish and encourage in-depth discussion and spread knowledge about the work people are doing to enable access through whatever means.

We host regular interviews and twitter chats with people who are contributing to making the world a more inclusive place… Show more

We’re an open online community of talent-minded individuals dedicated to creating an inclusive world; we believe that accessibility is for everyone.

We gather online to celebrate our diversity and human social side, hoping to accomplish and encourage in-depth discussion and spread knowledge about the work people are doing to enable access through whatever means.

We host regular interviews and twitter chats with people who are contributing to making the world a more inclusive place through technology. The topics will be wide ranging and we want to encourage discussion.
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Develop a training plan to prepare employees with the Digital Competences for the XXI Century.
- My contribution will be related to personal branding, community management, digital media and engagement strategies.

My action from Plus Social Good #2030Now, is to deliver Digital Divide training, 2h per week for free.
I'm currently doing this at the WebWorkHouse - Cork, Ireland.
Training in digital solutions: Social, Mobile and Cloud.

The purpose of the community is to bring the ATOS gamers to the bluekiwi space, in order to take advantage of their skills and replicate that expertise to other areas of business. Hundreds of thousands of players — sometimes millions —interact daily in highly complex virtual environments. These players self-organize, develop skills, and settle into various roles. Leaders emerge that are capable of recruiting, organizing, motivating, and directing large groups of players toward a common goal… Show more

The purpose of the community is to bring the ATOS gamers to the bluekiwi space, in order to take advantage of their skills and replicate that expertise to other areas of business. Hundreds of thousands of players — sometimes millions —interact daily in highly complex virtual environments. These players self-organize, develop skills, and settle into various roles. Leaders emerge that are capable of recruiting, organizing, motivating, and directing large groups of players toward a common goal. And decisions are made quickly, with ample, but imperfect, information. They presage one possible future for business —one that is open, virtual, knowledge-driven, and comprised of a largely volunteer or at least transient workforce. “Of course, online games do not provide a perfect analogy for the business world of the future. The stakes in the real world are obviously much higher. But it’s easy to see how some of the qualities of gifted gaming leaders could translate into a corporate setting. The collaborative influence that online leaders exhibit is extraordinary in some cases. Gaming leaders are more comfortable with risk, accepting failure, and the resulting iterative improvement, as part of their reality. Many of these leaders are able to make sense of disparate and constantly changing data, translating it all into a compelling vision. Show less

Mashable main event in New York, USA http://mashable.com/sgs/

On Sunday the 30th of June, the streets of Cork City will come alive with tweets and chatter as World Social Media Day Cork returns. This will be the third time Cork will host World Social Media Day and, staying true to form, the organisers have embraced their rebel spirit and planned something totally unique – Ireland’s first giant digital scavenger hunt.

Lead Community Manager
Global Social Media Strategy and Design
Metrics Expert
Software and Tech Expert

Gamification is the application of digital game design techniques to non-game problems, such as business and social impact challenges. Video games are the dominant entertainment form of our time because they are powerful tools for motivating behavior. Effective games leverage both psychology and technology, in ways that can be applied outside the immersive environments of games themselves. Gamification as a business practice has exploded over the past two years. Organizations are applying it in… Show more

Gamification is the application of digital game design techniques to non-game problems, such as business and social impact challenges. Video games are the dominant entertainment form of our time because they are powerful tools for motivating behavior. Effective games leverage both psychology and technology, in ways that can be applied outside the immersive environments of games themselves. Gamification as a business practice has exploded over the past two years. Organizations are applying it in areas such as marketing, human resources, productivity enhancement, sustainability, training, health and wellness, innovation, and customer engagement. Game thinking means more than just dropping in badges and leaderboards; it requires a thoughtful understanding of motivation and design techniques. This course examines the mechanisms of gamification and provides an understanding of its effective use.
Course Syllabus
The course is divided into 12 units. We will cover two of them each week:

1. What is Gamification?
2. Games
3. Game Thinking
4. Game Elements
5. Psychology and Motivation (I)
6. Psychology and Motivation (II)
7. Gamification Design Framework
8. Design Choices
9. Enterprise Gamification
10. Social Good and Behavior Change
11. Critiques and Risks
12. Beyond the Basics



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Certification for Service Desk Agents

Help Desk Coaching, Organization, Implementation and Ready for Service.

Ensure the positioning regarding Cloud Computing,
and further develop innovative services/products such as Social Networks

Creating Real Business Value from Connections, Content and Collaboration!
These solutions answer the need for organizations to ensure employees have access to the rich information and knowledge they require to manage day-to-day tasks no matter where or when they need it. This potentially revolutionizes the way enterprises communicate, allowing them to innovate, market new products and services appropriately and grow.

Enabling the Managed Services, Support Functions, Quality, Training, and Personal Development Communities.

A move to Zero email addresses the challenges organizations face as a result of the continuing explosion in data. Atos' aim is to eradicate all emails between Atos employees by using improved communication applications as well as new collaboration and social media tools. We believe that email is on the way out as the best way to run a company and do business.

Service Desk Design, Planning, SLA´s, Help Desk Coaching, Organization, Implementation and Ready for Service.

A community event that will allow business to unlock and engage with new customers, at the same time they enjoy great moments around the City of Cork.

Workforce optimization,Recording,Quality monitoring,Voice of the customer analytics,Speech analytics,Text analytics,Enterprise feedback management,Desktop and process analytics,Data Analytics,Workforce management,Performance management,eLearning ,Coaching,Customer feedback surveys.

Service Desk Planning, Organization, Implementation and Ready for Service.

I have been helping people to adopt new technology, manage online presence and build personal and startup brands.
The boom of Social Media started in the US. This explains why my long term connections in the industry are all based on that country. I have worked with some of the top leaders, shaping the future of business.
I'm a member of the founding group who enabled Social Media day in Ireland, and founder of Coder Dojo Portugal. I’m also working with local Universities to redesign the… Show more

I have been helping people to adopt new technology, manage online presence and build personal and startup brands.
The boom of Social Media started in the US. This explains why my long term connections in the industry are all based on that country. I have worked with some of the top leaders, shaping the future of business.
I'm a member of the founding group who enabled Social Media day in Ireland, and founder of Coder Dojo Portugal. I’m also working with local Universities to redesign the curriculum for PR, Marketing and Communication degrees. Show less

Mental & physical health are not linear throughout one's lifes. One can face hardship affecting either, or one can live with a cognitive condition impacting its way of living. Either way, mental health is a crucial component of DEI. In this episode we invite experts on the topic to discuss how we can build more inclusive and stronger communities through better mental health.

The Mindful Hour is a series of monthly educational or immersive meet-ups on the topic of wellbeing & mental… Show more

Mental & physical health are not linear throughout one's lifes. One can face hardship affecting either, or one can live with a cognitive condition impacting its way of living. Either way, mental health is a crucial component of DEI. In this episode we invite experts on the topic to discuss how we can build more inclusive and stronger communities through better mental health.

The Mindful Hour is a series of monthly educational or immersive meet-ups on the topic of wellbeing & mental health. It is jointly organized by Global Shapers Munich (an initiative of World Economic Forum) and TUM Think Tank. Show less

Plus10. I am a Co-op of Cork based startups. It was formed in September 2014 by a group of founders and developers who over the previous six months took part in a Pop-up Start-up in a premises in South Main Street. The Pop-up, funded from a single donation, was established to test the twin propositions that:

Providing energetic start-ups with a free open source space would encourage them out of single home work spaces and into a collaborative co-worker environment.

The… Show more

Plus10. I am a Co-op of Cork based startups. It was formed in September 2014 by a group of founders and developers who over the previous six months took part in a Pop-up Start-up in a premises in South Main Street. The Pop-up, funded from a single donation, was established to test the twin propositions that:

Providing energetic start-ups with a free open source space would encourage them out of single home work spaces and into a collaborative co-worker environment.

The collaborative experience would act as an accelerant to the startups and encourage cross pollination to the point of organic in-house startups.

The pop up grew from 1 to 6 Companies employing 17 people at that time. The companies are a mix of Technology, Hardware, Software and Gaming. Show less

I am collaborating with Siemens Smart Infrastructure, on a B2B Influencer Project at Light + Buildings 2020 #LB20.
Sharing content and doing interviews.

Service Desk Design, Planning, Organization, Implementation and Ready for Service

This event is not related with my employer, but a result of an Invitation that I have receive from the Social Media Day Committee, based on my professional career experience. Workshop was about how to be consistent, how to engage with others to become trustful .The second part, was about tools that you can use to manage your digital life. The focus was on the tools that I have been testing like: SocialBro, RebelMouse, Buffer, Bottlenose or Twylah.

Local Help Desk Coaching, Organization, Implementation and Ready for Service.

Lean approach on Help Desk and Customer care Environment.

Service Desk Design, Planning, SLA´s, Help Desk Coaching, Organization, Implementation and Ready for Service.

Customer Service Support for Telus Routers manufactured by Siemens Gigaset

Customer Service Support for Verizon phones manufactured by Siemens Gigaset

Expansion of Customer Service Support to North America and Australia

Recruitment process for Help Desk Agents in Cork, based only on the usage applications like, Facebook. Twitter, LinkedIn, Orkut and HI5.
This was the first time, that Siemens implemented a recruitment process in house, with the support of Social Media Applications and operating systems.

Follow up the rebranding at Customer Service Level, from Siemens Mobile to BenQSiemens

Backup mobile phones, transferring data between phones from different brands, recovering data from damage mobile phones.

Developing and testing mobile advertising solutions based on the user's location.
Managing a customer database and supporting pilot users.
Partners: Ericsson and Siemens Mobile.