1,885 total
scammed victims beware!
I raised a dispute showing how a scammer turned violent and tried to blackmail me and chase are doing very little or nothing, no feedback, their actions make me feel a criminal if you have a problem they are not gonna help you! Shame on them
Date of experience: 12 September 2024
Chase has the WORST secondary authentication process of all my financial partners. I use a land line. When I get their call there is ALWAYS A LOOOOOONG delay - often it never comes. So i click the blue link to "let's try again". After i get their second robo call and they start to provide the 6 digit code, I am interrupted by another call that overlaps. It is TOTALLY ANNOYING and UNNECESSARY. SCARY so many people can trust trillions of dollars with a company that is UNABLE to figure out how to do this right. Many I deal with have it right. NOT CHASE. Yes, I have provided this very feed-back to several of their phone assistants.
Date of experience: 11 September 2024
Chase is a terrible bank with rude staff and unless employees, try calling them with an issue and they pass u around India until u give up. Definitely do not recommend chase business accounts!!!
Date of experience: 09 September 2024
Imagine being transferred 5 different time to fix a minor issue. I definitely have to leave chase, its not worth the time or stress. Guess what? the issue is still not resolved. Been on hold for an hour. Useless customer service, i see why they call the bank “Chase” customer service representative are CHASING people away.
Date of experience: 09 September 2024
This bank is terrible, I have been trying to recover my account for 24 hours with all the required identification with no success. Been in to 2 branches, called multiple times and messaged them on messenger. Still no progress. I will not use them again after this.
Date of experience: 10 September 2024
they don’t allow customer service thru phone number or anything which i find pretty annoying and for bad business as well so i don’t prefer this bank at all
Date of experience: 12 September 2024
worst bank with customer service. I do have a CC with annuality and they offer transfer points to their partners. I have wasted over 12-15 hrs over the phone to get to transfer points to hyatt and has been unable. Has been escalated x3, change my name, open a hyatt account with my wife to transfer to her, called hyatt itself, change suffix, and multiple calls over the past 5 months without any success. Nobody knows anything and still unable to transfer my points. Currently stuck with points I cannot use where I want to.
Date of experience: 08 September 2024
I asked for help from bank support on September 9 at approximately 11:40 am, and for some reason a specialist named Nashia was very rude to me. she interrupted me all the time and didn’t let me speak to explain so that she could help, and then she just put my call on hold without even warning me.
if everyone who uses the bank’s services were people with a banking education or bank employees, then no one would turn to specialists for support, but since we are in other directions in life, your support team exists!
Date of experience: 09 September 2023
If I could give less than 1 star I would!!
Absolutely horrendous bank do not use!! They have kept over £500 of my money and will not give me it back!! I have spent hours on the phone to them and keep being told the same ridiculous script they are conning people out of money!! They have left me unable to pay essential bills for my 2 young children through withholding my money! I was told I would be contacted by a manager twice which has never happened!
DO NOT USE CHASE
Date of experience: 10 September 2024
I have tried for days to schedule an auto loan payment for the due date and all dates were available except the due date. Today, Sept 1, 2024 I attempted to pay for tomorrow, the due date, and it would only let me select the 3rd or one day late. This is not acceptable.
Date of experience: 30 August 2024
Sadly, I can't give a zero rating. The worst bank that I have ever been with. I swapped current accounts at the end of July and have have been met with total ineptitude. The vast majority of my Direct Debits have failed and Chase told me to "reach out" to the various providers. I did that, took me hours and guess what?..they are still not going through! I have had to pay my bills directly using my debit card (which does work surprisingly) just to keep my head above water. I have never had an experience like this with ANY bank before. I have decided to go back to my original bank and will be forwarding all of the gory details to the financial ombudsman. Avoid this bank!
Date of experience: 06 September 2024
The worst banking experience in my entire life. They will try to steal your money and almost get you evicted 2 months in a row. They are thieves and crooks and avoid chase at all costs!
Date of experience: 10 September 2024
Good Job Chase in protecting my money and private info. Data breaches at banks of this magnitude need consequences.
They take no responsibility. Chase just left the door wide open and hackers had a field day with our accounts
Date of experience: 03 September 2024
will go on record and state this issue was not resolved by the Branch Manager Jose P. Rojas located at Chase Bank 1201 NE 163rd St, North Miami Beach, FL 33162.
He was not helpful by any means and was disrespectful to me as a consumer who has come to this branch for assistance many times.
Between July 18, 2024 and August 30, 2024 I was assisted by the bank teller Abraham Saghi to open a checking account and submit two flood insurance checks. Mr. Saghi proceeded to assist me i and took both checks and informed me in the process that the mortgage company listed on both checks would have to be endorsed to be deposit and he lied to Mr. Rojas stating he told me he would give the check back to me because of the endorsement issue when he never told me those words verbatim and still took my checks and deposited into the new account I was trying to open. Mr. Saghi did not contact my mortgage company nor did he ask me any documentation from the company to properly verified the check. I was sent letters from Chase stating that my new account had been closed and reported as fraud due to verification issues. Mr. Rojas was disrespectful with me when I tried several times to explain this issue and what I have endured because of this issue instead of properly handling this issue in an appropriate manner and should have understood my point of view as a consumer of Chase for a number of years. He proceeded to now tell me that Mr. Saghi should have returned the checks to me if they were not able to be endorsed correctly. The lack of integrity, training and empathy of Mr. Rojas as a representation of Chase as well as his bank teller associates I strongly believe needs to be addressed accordingly, especially RE-TRAINING that I also strongly believe all bank tellers specifically in this location needs to be reprimanded. Including Mr. Rojas and Mr. Saghi strongly as I witnessed without a doubt, both need to be reprimanded accordingly. This is highly unacceptable!!!!
Date of experience: 10 September 2024
I had a 600.00 fraudulent transactions on my account. Chase bank does not honor fraud protection. DO NOT BANK WITH THIS BANK. I have been with them for 3 years. This is the first time this has happened to me. Customer service is horrible, atms don’t always work.
Date of experience: 07 August 2024
I have enjoyed banking with Chase. For the most part, the bank and services are commendable. However when I ran into my first 'glitch', Chase refused to 'back up its client'; having preferred to maintain a relationship with a crooked overseas 'business' whose modus is to routinely rob US customers. I get it. Chase is in a profitable relationship with this 'merchant'; nevertheless - as Chase is putting pecuniary gain over integrity, I no longer trust them to guard my interests. VIZ:
I made a purchase on a Flashy clothing web site -Leglectic - that is 'outfitted' to appear as a US company. Initially the product (lady's TALL designer Jeans) took a long time to arrive, so I checked the Leglectic reviews on Trust Pilot and the BBB web sites, and found HUNDREDS of complaints. In a nutshell, you place an order, you pay, and they send you garbage that may be the same 'category' (pants) but bears absolutely no resemblence to what you paid for. (In my case, they sent a pair of crappy children's pants)
Enter CHASE - they accepted my dispute, 'No merchandise received'.. and asked the merchant 'did you send anything'. Leglectic said 'Yes',. SO Chase DROPPED the dispute. When the crappy children's pants did arrive, I reopened the dispute and provided reams of documentation to show that I did not receive what I ordered. Not only to include photos of the children's pants -alongside a pair of tall womens pants from Kohls that reflected what I had originally ordered from Legletic - showing the great contrast. But I sent also 5 pages of copies of reviews from Trust Pilot and BBB showing the EXACT SAME CRIME - people order based on a photo, pay for the product, then Leglectic sends something .. anything.. just to say they 'sent the merchandise', regardless of the fact that they never send you what you ordered.
But they tell Chase, 'YES, we sent the merchandise'.. (heheh) And Chase is like 'Great! Claim closed!'
(OK so it's just $50.. but not only is it the principle of the thing, I have had this happen 2x before where a merchant in China sent me garbage, and I even Paid to RETURN it to CHina and STILL never received a refund.. So I was out the shipping twice as well.)
A couple of weeks after I sent a full file of evidence to CHASE hoping to reopen the claim - no one bothered to call me. So today I CALLED and spoke to a Chase Representative AND a 'supervisor'. I was asked 'Did you try to call the merchant'. I said yes.. but they NEVER return messages. (Which is the only way to reach them. They NEVER pick up the phone). (Which is BTW, the experience of ALL the complainants from Trust Pilot and the BBB.. Legletic takes the money and runs.. they do NOT respond to requests for returns or refunds)
So then the Chase representative said, 'You have to deal with the merchant'. We cannot reopen the claim because they DID send you merchandise.. And around and around the merry go round it goes. I ordered one thing, they sent another.. but they can now say 'We sent them a product'. That it's not what you ordered is immaterial (no pun intended). It doesn't matter to the crooks at Leglectic.. since this is their modus-operandi - but what is infuriating is that it also doesn't matter to CHASE.
Which in MY BOOK, tarnishes their high falutin image and reputation - rendering them nothing more than a money laundering partner with the crooks in China that go by the business name - Leglectic.
MORAL of the STORY - BE ATTENTIVE TO FLASHY WEB SITES that masquerade as legitimate businesses - and if the bank continues to work with them, in spite of reams of evidence to their perfidy, quit the bank too, and.. since the criminal element in this world has exploded in ranks.. find a bank that will back you up
Date of experience: 11 September 2024
Chase is not a company; it's a scam. I was pre-approved for a Sapphire Preferred card, and after a hard pull, I was approved and given a digital card while the physical one shipped. I made four purchases at grocery stores and a sandwich shop. After three days, they closed the card without reason, and every employee was either too clueless or rude to help. This isn't a bank; it's a trap that will hurt your credit and waste your time.
Date of experience: 30 August 2024
Had a business account with Chase and a customer filed fraud with they're company to avoid payment. Payment was made and 1 to 2 weeks later I get a chargeback against my company. Chase protocol was to investigate. Never happened never updated just passed around with no real answers to resolve matter. They are poor with follow ups.
Date of experience: 27 August 2024
I had an IRA account that Chase closed unilaterally without my acknoledgement when I was 59, costing me 10% in penalty, and sent a check that I never received. On their advice the check was stopped and the money put back into the account. But after hours on the phone with customer representatives, I still had no answer to my questions regarding my options, and before I had a chance to talk to a tax advisor, they closed the account again without any prior notice, and witholding again 10% penalty ! The customer service is generally incompetent, and they've cost me about 13000 dollars in retirement money, plus the need to get expensive specialized help to avoid being taxed twice! This is the worst service I've ever had from a bank!
Date of experience: 22 August 2024
Mrs. Elizabeth has excellent communication and customer service skills. Helpful professional and knowledgeable .Has a beautiful smile. Way to go Elizabeth keep up the good work !! Kudos..
Date of experience: 29 August 2024
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