Raisin U.S. Reviews

457  Excellent
TrustScore 4.5 out of 5

4.5

In the Non-Bank Financial Service category

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Rated 4 out of 5 stars

Matured cd and easy of moving funds around

I called raisin twice regarding my matured cd and how to transfer to a new one. Twice because I was unsure of what I was doing. Once I understood the process and lost my fear of screwing up… funds were placed in cash balance and I determined what avenue I wanted to pursue. Only suggestion I’d offer is when a cd matures on Saturday, non banking day, why have a post on Friday 9/6) saying it matured. That’s where it got confusing. Also, for the novice such as myself, stating a day before maturity that there is a 7 day grace period would be beneficial.

Date of experience: 06 September 2024


Rated 4 out of 5 stars

Good company, but hard to get anyto help

Easy to sign up, but poor website design made it difficult to proceed and help is a pain to get. It's not clear how to actually ask a question. You get routed to a, frankly, stupid AI assistant that can't help and eventually gives up.

Date of experience: 03 September 2024

Reply from Raisin U.S.

We truly appreciate you taking the time to highlight your positive experience with our team! We are thrilled to hear that you have enjoyed our registration process thus far. We regret to hear about your troubles with the Chatbot. Please note that our Chat services are not currently live so you will be met with an AI response. We ask that you please keep a look out on upcoming changes to our Chat services this month! Your feedback not only brightens our day but also motivates our team to continue delivering the best service possible. Thank you for being a valued member of our Raisin Community.


Rated 5 out of 5 stars

Connor took the time to understand 100%…

Connor took the time to understand 100% of my needs and then expedited them efficiently. It’s the online banking that needs tweaking!!!

Date of experience: 06 September 2024

Reply from Raisin U.S.

We truly appreciate you taking the time to highlight your positive experience with our team! We are thrilled to hear that Connor acknowledged all of your concerns. Your feedback not only brightens our day but also motivates our team to continue delivering the best service possible. Thank you for being a valued member of our Raisin Community.


Rated 5 out of 5 stars

Many CDs, and Savings accounts to fit your need

Many different savings, and CD accounts with short to long term period.

Great rates CDs from numerous financial institutions.

Great way to save either short or long term.

Date of experience: 06 September 2024

Reply from Raisin U.S.

We truly appreciate you taking the time to highlight your positive experience with our team! We are thrilled to hear that have enjoyed our great rate offerings through various partnered banks. Your feedback not only brightens our day but also motivates our team to continue delivering the best service possible. Thank you for being a valued member of our Raisin Community.


Rated 4 out of 5 stars

Overall a great vehicle

Overall a great vehicle. The cons I list are understandable - to be able to have these high rates it makes sense that some of the services might be a little bit limited compared to full service bank accounts that provide very low interest rates)
Pros:
-Among the best rates I could find anywhere.
-Only have to go through the account opening process once. VERY convenient to have access to multiple bank's rates without having to go through a new account opening process every time.
-Seeing numerous options in one place makes it easier to maximize rates (i.e. if a CD matures, I might switch it to another bank if those rates are better at the time)
-You can easily reach a live person on phone if needed with extended hours.
Cons:
-I have been trying to send a secured message to add beneficiaries to my accounts for several days and keep getting error messages. Called Raisin and first time was told probably some sort of IT servicing being done and should be good in an hour or so. Three days and 20 attempts later, I still can't get the secure message to go through.
-You can only link one external bank account.
-If you are switching funds from one bank to another, you have to send it to an intermediary cash account on the Raisin platform and wait for that to clear first. It clears quickly so not a big deal, but if you forget to keep checking to see when it cleared and move it to a new account, you will lost all interest income. (It would be nice if you could enter both orders at the same time...with draw from xyz savings account and put into abc CD , for example)

Date of experience: 06 September 2024

Reply from Raisin U.S.

We truly appreciate you taking the time to highlight your positive experience with our team! You have a great list so far and we can not wait to keep adding to it. We regret to hear about your experiences listed through your 'Cons' list. Please be assured that we continually strive to enhance our offerings based on customer feedback. We value your input and will take it into consideration as we work on future improvements to our services. Thank you for being a valued member of our Raisin Community.


Rated 5 out of 5 stars

Forthright

Forthright. Gives me update and care about my investment.

Date of experience: 12 September 2024


Rated 5 out of 5 stars

Raisin is a great platform!

Raisin is a great platform which groups savings products from different institutions all under one roof.
With ease you can move money in, out of from one account to another. I have found it to be easy to use and very reliable!

Date of experience: 21 August 2024

Reply from Raisin U.S.

We truly appreciate you taking the time to highlight your positive experience with our team! We are happy to hear that you are enjoying our platform and newly implemented Cash Account for ease of internal transfers. Your feedback not only brightens our day but also motivates our team to continue delivering the best service possible. Thank you for being a valued member of our Raisin Community.


Rated 3 out of 5 stars

I requested a change of checking…

I requested a change of checking account numbers.
I received a request to download a link to verification of me. The links sent did not work on my chromebook or Android phone.
I completed and returned a notarized document to
Attn: Legal Dept. with mailing on August 11.
I haven't received word that the change has been made although I understand that it could be in process.

Date of experience: 05 August 2024

Reply from Raisin U.S.

Thank you for taking the time to share your feedback. We sincerely apologize that your experience with us did not meet your expectations. We value your business and would appreciate the opportunity to address your concerns further. Please contact our customer service team at (844) 994-3276 or [email protected] for additional assistance.


Rated 5 out of 5 stars

Zoe was absolutely delightful

Zoe was absolutely delightful! He answered my many questions quickly and proficiently. I really enjoyed dealing with him. Icing on the cake he was kind, courteous and patient. I couldn't say enough about him!!! Plus he has the same exact bday as me!!!

Date of experience: 21 August 2024

Reply from Raisin U.S.

We truly appreciate you taking the time to highlight your positive experience with our team! We are thrilled to hear that we have made such a great impact on you. Your feedback not only brightens our day but also motivates our team to continue delivering the best service possible. Thank you for being a valued member of our Raisin Community.


Rated 4 out of 5 stars

I enjoy the high interest rate

I enjoy the high interest rate, making it one of the best HYSA regarding the return back. I do wish there were ways to allot money into different buckets (gifts, health emergencies, etc.). At first I thought it was a scam and that you guys took my money when it was my first time withdrawing because it has to go into a certain account prior to it being deposited into your bank account.

Date of experience: 14 August 2024

Reply from Raisin U.S.

We truly appreciate you taking the time to highlight your positive experience with our team! We are thrilled to hear that you enjoy our competitive rate offerings. Your feedback not only brightens our day but also motivates our team to continue delivering the best service possible. Thank you for being a valued member of our Raisin Community.


Rated 5 out of 5 stars

Raisin gives me the highest earning savings accounts ANYWHERE.

Raisin gives me the highest earning savings accounts that I have seen anywhere. I am retired. I have an annuity that pays once annually (in November). I deposit it here in a high-yield savings account and draw from that every month. This way, I continue earning a couple thousand dollars a year on my retirement income.

Date of experience: 11 August 2024

Reply from Raisin U.S.

Thank you for sharing your 5-star experience with us! We're happy to hear that our high-yield savings accounts have been beneficial for your retirement planning. These accounts are designed to help our Raisin Community maximize their earnings while providing easy access to their funds. It’s great to know that you’re able to draw from your account monthly and still earn interest on your savings. If you have any further insights or questions, please feel free to reach out. We're here to support you in achieving your financial goals!


Rated 5 out of 5 stars

James H

James H. was very professional, patient answering all my questions and spoke very clearly. James was definitely concerned about answering all my questions.
James has great telephone customer service skills!! Thank you James!

Date of experience: 16 August 2024

Reply from Raisin U.S.

We truly appreciate you taking the time to highlight your positive experience with our team! We are thrilled to hear that you James had such a positive impact on your experience. Your feedback not only brightens our day but also motivates our team to continue delivering the best service possible. Thank you for being a valued member of our Raisin Community.


Rated 5 out of 5 stars

I was searching for a CD to invest in…

I was searching for a CD to invest in and this site pops up and gives me all the cd rates for multiple sites at a glance. Term, interest, what financial institute. I had never done anything like this before and it was so simple. I ended up purchasing 2 CDs. I had to call customer service and was surprised someone was there after hours to help me. They give reports, you can always access the online portal, etc. I could not ask for anything more easier.

Date of experience: 14 August 2023

Reply from Raisin U.S.

We truly appreciate you taking the time to highlight your positive experience with our team! We are thrilled to hear that you enjoyed how simple it is to manage your finances through the Raisin platform. Your feedback not only brightens our day but also motivates our team to continue delivering the best service possible. Thank you for being a valued member of our Raisin Community.


Rated 5 out of 5 stars

RAISIN is the Best Thing Since Banks!

RAISIN is the best thing since banks! One App/website, lots of banks and credit unions, competitive interest rates on saving accounts and CDs, one consolidated 1099, and it's super easy to use.
Customer service is outstanding.
If you have idle cash, check it out. You can see how easy with a one month CD. You won't be disappointed.

Date of experience: 25 July 2024

Reply from Raisin U.S.

We can't disagree. Thank you for sharing your feedback with us. We love hearing about your positive experience.


Rated 5 out of 5 stars

Janet was wonderful‼️

Janet was wonderful and assisted with a transfer since some clarification was needed with the recent Raisin change.
I have been in customer service over 30 years and appreciate people who go the extra mile. She took a lot of time and had great tone and manner‼️

Date of experience: 05 August 2024

Reply from Raisin U.S.

We truly appreciate you taking the time to highlight your positive experience with our team! We are happy to hear that Janet addressed all of your concerns. Your feedback not only brightens our day but also motivates our team to continue delivering the best service possible. Thank you for being a valued member of our Raisin Community.


Rated 5 out of 5 stars

USER friendly site!

User friendly site to get info on account and immediate chat responses from AI and a real person! Great rates through various companies.

Date of experience: 09 August 2024

Reply from Raisin U.S.

We truly appreciate you taking the time to highlight your positive experience with our team! We are thrilled to hear that you find our site user-friendly and enjoy our competitive rate offerings. Your feedback not only brightens our day but also motivates our team to continue delivering the best service possible. Thank you for being a valued member of our Raisin Community.


Rated 5 out of 5 stars

Been doing business with Raisin for…

Been doing business with Raisin for about a year, excellent service and always excellent returns.
You will not find better rates made so simple.
Best Regards
Paul

Date of experience: 01 August 2024

Reply from Raisin U.S.

We truly appreciate you taking the time to highlight your positive experience with our team! We are thrilled to hear that you enjoyed the earnings on high returns. Your feedback not only brightens our day but also motivates our team to continue delivering the best service possible. Thank you for being a valued member of our Raisin Community.


Rated 5 out of 5 stars

Never in my Banking endeavors i seen…

Never in my Banking endeavors i seen such opportunity to save big... I wish I had seen this long time ago... I always tell people to join RAISIN because of what's there to offer.. High % interest paying from associate institutions... . You should Advertise in Puerto Rico.. the banks there hardly pay anything in Interests. Surely, they'll jump into it ..

Date of experience: 10 June 2024

Reply from Raisin U.S.

Thank you for your positive feedback about Raisin. We're happy to hear you find our platform valuable for accessing high-yield savings accounts and CDs from our partner banks. Our mission is to provide customers with a simple way to earn top interest rates. Regarding your suggestion to advertise in Puerto Rico, unfortunately Raisin's services are not currently available to residents of Puerto Rico. However, we are always exploring opportunities to expand our reach and bring our savings marketplace to new areas. Rest assured, if we do extend services to Puerto Rico in the future, we will make that information publicly available. In the meantime, we encourage you to continue spreading the word about Raisin to friends and family in areas where we do operate. Our success is driven by satisfied customers like yourself who recognize the value we provide in maximizing savings returns. We appreciate your enthusiasm and support


Rated 5 out of 5 stars

Let your money work for you and grow.

Let your money work for you and grow.

When the banks give you pennies but raisin makes your money grow.

Date of experience: 04 September 2024

Reply from Raisin U.S.

Thank you for sharing your 5-star experience with our team. We are thrilled to hear that you are enjoying your savings through our platform. Thank you for being a valued member of our Raisin Community.


Rated 1 out of 5 stars

It took a week to make a withdrawal!

It took a week to make a withdrawal, and part of that time the money was sitting in "cash" in their new complicated withdrawal system. I wonder who got the interest for those days. I didn't. Interesting thing is that I had an account independently at the same bank the Raisin account was at, and it took that bank (not through Raisin which took a week) only one day to process the withdrawal. Plus I could not get any help from the Raisin "secure" messaging portal. Plus they advised me to email them my account number and routing number for my preferred external account through traditional email. Not such a hot idea! No more Raisin for me.

Date of experience: 03 July 2024

Reply from Raisin U.S.

Thank you for sharing your honest experience with us. We appreciate your honest feedback and perspective. We regret to hear that we were unable to meet your expectations at this time and wish you the best of luck on your financial journey.