Kingdom of Saudi Arabia🇸🇦!!! The excitement is brewing. Are you ready? We sure are. The moment we all have been waiting for is just a few days away. Our CEO & Co-founder Shivakumar Ganesan will be taking the stage to share his thoughts on the “The Future of Customer Conversation: The Conversational Context and Agenoids”. 👉 Join us as we take this monumental step forward in shaping the future of customer experience in Saudi Arabia. Register here: https://bit.ly/3Xjzc1y Sachin Bhatia Raman Kishore Udit Agarwal Ashfaq Ahmed Shaikh Deepak Basavaraj Ankush Wadhwa #CustomerExperience #SaudiVision2030 #Innovation #Exotel #KSA
Exotel
Telecommunications
Bangalore, Karnataka 51,367 followers
The Customer Engagement Platform delivering delightful CX at scale for HDFC, Swiggy, Ola, Flipkart, GoJek, 6k+ clients.
About us
Exotel is your AI transformation partner for customer engagement and experience. Trusted by over 7000 clients globally across various industries, we facilitate over 20 billion annual conversations through omnichannel, voice, agents, and bots. Exotel’s AI-powered solutions empower agents, bots and customers alike, enhancing interactions with conversational intelligence, and optimising resources to deliver exceptional CX and business growth. Exotel wins when you Win.
- Website
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https://www.exotel.com
External link for Exotel
- Industry
- Telecommunications
- Company size
- 1,001-5,000 employees
- Headquarters
- Bangalore, Karnataka
- Type
- Privately Held
- Founded
- 2011
- Specialties
- CX, GenAI, Cloud Call Center, CCaaS, Call Center Software, Digital Customer Engagement, Conversational AI, ChatBot, Automated Routing, IVR, Self service, VoIP, Conversational Context, Cloud Communication, Cloud Telephony, Voice API, Messaging API, Cloud SIP Trunk, Business Phone System, Intelligent Virtual Agents, Autonomous Contact Center, Debt Collection, Marketing Campaigns , Voice Bots, Sales Automtaion, Customer Service , Voice Streaming, and Multi-factor Authentication (2FA)
Locations
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Primary
Exotel Techcom Private Limited, Maruthi Infotech Center, 2nd Floor
Tower A, 540, 100 Feet Rd, Krishna Reddy Layout, Amarjyoti Layout, Domlur
Bangalore, Karnataka 560071, IN
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Employees at Exotel
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Anand Chandrasekaran
Anand Chandrasekaran is an Influencer Technologist. Builder. Investor.
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Sachin Bhatia
coFounder @Exotel | Driving Growth at Exotel | Connected Customer Conversations #LikeAFriend
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Angira Agrawal
Builds Businesses, Organisations, Leaders - at Scale | Start-ups | Customer Impact | Business Transformation | Cloud | ICT | SaaS
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Sumithra Sivaramakrishnan
Senior Director, Employee Experience at Exotel
Updates
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Hello KSA!!! We are one step closer to meeting all new exotel. Join the waitlist and experience it live #engageX #Exotel #CloudforCX
engageX 2024: KSA
www.linkedin.com
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Thank you Mumbai!! Global Fintech Fest, You were amazing. Our leading CX solution curated for Fintech took Global Fintech Fest by storm. Our booth was a hive of activity, buzzing with insightful conversations, exciting demos, and meaningful connections. A special highlight was the insightful panel discussion where our CEO & Co-founder, Shivakumar Ganesan, shared his thoughts on “Improving Customer Experience in the Financial Industry.” His thoughts resonated deeply with everyone. The masterclass on "AI in CX: Moving Beyond Buzzwords to Real-Business Impact" by Angira Agrawal was another standout moment, bringing together insights that left us all inspired. A big thank you to everyone who visited our booth, shared their thoughts, and contributed ideas. Your enthusiasm and feedback drive us to keep pushing the boundaries of customer experience and technology. Until next time, Global Fintech Fest! Udit Agarwal Ayush Mishra Namrata Nath Gaurav Agrawal Lalit Khosa Mohit Jamwal Shubham Khanna #GlobalFintechFest #FintechInnovation #CustomerEngagement #FutureOfFinance #Mumbai #BFSI
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🚀14th edition of BPO innovation summit is here and we couldn’t be more excited. 🎉 We’re thrilled to announce that our CTO, Anil Kumar, will be taking the stage to share his insights on “The Future of Business Communication” 📡 Join Anil as he uncovers how AI and cloud-based innovations are redefining how businesses connect with customers and collaborate internally and drive growth. 🌐 🗓️ Date: Thursday, 5th September 2024 📍 Venue: Taj MG Road, Bangalore Join us to explore the innovations that are shaping the future of BPO and business communication. Don’t miss out on the opportunity to connect, learn, and grow with industry leaders! #BPOInnovation #BusinessCommunication #FutureOfWork #Leadership #IndustryLeaders #BPOInnovationSummit
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Hello, Kingdom of Saudi Arabia! 🇸🇦 🚀 The Moment We've All Been Waiting For Is Here! 🚀 Meet All New Local cloud for CX which is set to transform customer engagement standards in KSA 🇸🇦 This marks a significant milestone in our journey, bringing world-class CX solutions closer to our customers in KSA, with unmatched security, performance, and compliance tailored to the region. Join our Co-founder and Chief Business Officer Sachin Bhatia as he shares the vision behind this launch and how it will revolutionize customer engagement across the KSA. Register here: https://bit.ly/3Xjzc1y 👉 Stay tuned as we continue to empower businesses with technology that transforms customer experiences. Raman Kishore Udit Agarwal Ankush Wadhwa Deepak Basavaraj Ashfaq Ahmed Shaikh #CloudSolutions #SaudiArabia #Innovation #Leadership #Saudi2030 #LocalCloud #CXLeadership #GenAI #CX #CustomerExperience
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🌍 Thank You Kenya! What an incredible evening! We are still buzzing from the energy. We were thrilled to have our Co-founder and CGO, Sachin Bhatia, speak at the prestigious CIO Africa Executive Awards Dinner. His session on “Enabling Contextual Customer Conversations in BFSI: The Role of GenAI in Customer Engagement” sparked insightful discussions about the future of customer experience in Africa. It was an honor to connect with so many visionary leaders who are driving innovation and shaping the digital landscape across Africa. Congratulations to all the CIOs recognized for their outstanding contributions. Your achievements are truly inspiring! 🎉✨ Here’s to more meaningful conversations and collaborations as we continue to push the boundaries of what’s possible in technology and customer engagement. Until next time, Kenya! Raman Kishore Rateesh Trivedi James Muiruri, CXS., PXS Julius Orayo Rebecca Obondi CXS™️ Seema Dhanani-deSouza Chandan Gupta Dennis Volemi Julius Kamau Mwangi Charles Washika #CIOAfrica #CustomerEngagement #GenAI #DigitalInnovation
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🚀 We are super thrilled to announce that 4G Capital has partnered with Exotel to transform the Debt collection process into a positive experience. 🚀 4G Capital has supported micro-enterprises in Africa since 2013, providing financial literacy training with working capital loans to help small businesses grow sustainably. Stoked with the partnership customer service team at 4G Capital shared “Teaming up with Exotel is a fantastic opportunity for us to enhance our debt collection process and make it more constructive for the small businesses we support. Their innovative solutions will help us improve our engagement with clients, reinforcing our mission to provide not just financial support but also a better overall experience for micro-enterprises” Sachin Bhatia Co-Founder & CGO, Exotel stated “Partnering with 4G Capital marks a significant milestone in our journey to transform customer interactions. We’re excited to collaborate with a pioneering organization that shares our commitment to empowering micro-enterprises. Together, we aim to turn debt collection into a positive and productive experience, ultimately driving sustainable growth for businesses across Africa." A huge shout out to team Exotel and team 4G Capital for making this partnership a success. Rateesh Trivedi Vishal Miglani Raman Kishore Hitesh Yadav #DebtCollection #CustomerExperience #SaaS #Fintech #Exotel #CX
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Get ready to meet the all new local cloud for CX. Bringing in faster performance, complete data sovereignty, and adherence to local regulations, Exotel is set to redefine customer engagement standards in KSA. Be a part of KSA’s transformation journey. Register here: https://bit.ly/3Xjzc1y #Saudi2030 #LocalCloud #CXLeadership #GenAI #CX #CustomerExperience
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Mumbai! Are you Ready? 🚀 Stoked to announce that Angira Agrawal will be delivering a masterclass on - AI in CX: Moving Beyond Buzzwords to Real-Business Impact at Global Fintech Fest 🌟 Join us for this insightful session where we'll dive deep into how AI is truly transforming customer experience and driving tangible business outcomes. Visit us at Booth YB10 & YB11, Jasmine, 3rd Floor, to explore how GenAI can transform your CX. We can't wait to engage with industry leaders, share knowledge, and spark meaningful conversations. See you there! #AIinCX #CustomerExperience #BusinessImpact #AI #CX #GenAI #MasterClass Lalit Khosa Udit Agarwal Avnish Gupta Mohit Jamwal
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Namaskar Mumbai!! It's that time of the year! Exotel is ready for the biggest #fintech event— Global Fintech Fest 2024, from August 28th to 30th at Jio World Convention Centre. Visit us at Booth YB10 & YB11, Jasmine, 3rd Floor, to explore how GenAI can transform your CX. Don’t miss this chance to connect, discover cutting-edge solutions, and shape the future of fintech with us. See you at #GFF! Lalit Khosa Angira Agrawal Udit Agarwal #GFF24 #GlobalFintechFest #FintechRevolution #GenAI #AI